Etsy Headquarters Address, Corporate Office Location, and Contact Details

About

Etsy, Inc. (NASDAQ: ETSY) is the world’s leading online marketplace for handmade, vintage, and craft goods, headquartered at 117 Adams Street, Brooklyn, New York 11201 — a 225,000-square-foot landmark building in the DUMBO (Down Under the Manhattan Bridge Overpass) neighborhood of Brooklyn, which has served as Etsy’s global headquarters since May 2016. Etsy was founded in 2005 by Rob Kalin, Chris Maguire, and Haim Schoppik in Brooklyn, New York — launching as a platform for independent artisans and crafters to sell handmade items directly to buyers, filling a gap left by eBay’s pivot toward mass-market goods. The company went public on NASDAQ (ETSY) in April 2015, and has grown into one of the most recognized e-commerce platforms in the world, connecting millions of independent sellers with buyers seeking unique, personalized, and handcrafted goods.

Etsy’s DUMBO headquarters is itself a landmark of sustainable design — the building, originally constructed in 1926 and expanded in 1955 (formerly housing a Jehovah’s Witness printing press), was renovated by architecture firm Gensler in 2016 and achieved Living Building Challenge Petal Certification, making it one of the largest Petal-Certified buildings in the world. The design theme — “Code as Craft” — reflects Etsy’s mission by incorporating artisan-made elements throughout the office, blending analog craftsmanship with digital work culture.

Etsy maintains its Brooklyn roots as a core part of its brand identity, having moved from its original 55 Washington Street offices in DUMBO to the current 117 Adams Street headquarters just a few blocks away. The company employs 2,600+ professionals globally, with core engineering, product, sales, and executive leadership teams based at the Brooklyn HQ.

Quick Facts

Founded

2005 (Brooklyn, NY, by Rob Kalin, Chris Maguire & Haim Schoppik)

HQ

117 Adams Street, Brooklyn, NY 11201 (DUMBO neighborhood; HQ since May 2016)

Former HQ

55 Washington Street, DUMBO, Brooklyn, NY (through early 2016)

NASDAQ ticker

ETSY

HQ building

225,000 sq ft; built 1926/expanded 1955; renovated by Gensler 2016; Petal-Certified

Employees

2,600+ globally

Phone & Contact Directory

Seller support

etsy.com/help (primary channel — no public phone number)

HQ address

117 Adams Street, Brooklyn, NY 11201

Website

etsy.com

Investor relations

investors.etsy.com

Corporate Headquarters & Office Addresses

Principal global headquarters

Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
United States

About the DUMBO Brooklyn HQ: Etsy’s 117 Adams Street headquarters sits in DUMBO — one of New York City’s most vibrant creative, tech, and arts neighborhoods, situated between the Manhattan and Brooklyn bridges on the Brooklyn waterfront. The neighborhood is home to numerous tech startups, creative agencies, and design firms, making it a natural cultural fit for a company whose identity is rooted in craft, creativity, and independent commerce. The Etsy HQ building features “Etsy Labs” — open crafting and maker spaces where Etsy has hosted public crafting classes, reinforcing the brand’s community and maker culture mission directly at its corporate campus. Remaining in Brooklyn rather than moving to Manhattan when the company scaled and went public was a deliberate choice, signaling Etsy’s commitment to its founding borough and its identity as a company that values craft, community, and authenticity over corporate convention.

How to Escalate a Complaint

1. Use Etsy’s Help Center at etsy.com/help — Etsy’s primary customer support channel is entirely online — there is no public customer service phone number. The Help Center handles buyer and seller disputes, order issues, and account problems through chat and case management.
2. Open a case through Etsy’s Resolution Center — For orders not received, items not as described, or seller disputes, buyers should open a case through Etsy’s Purchase Protection program — Etsy offers full refunds for eligible orders not received or significantly not as described.
3. Contact your payment provider — For billing disputes not resolved through Etsy’s Resolution Center, file a chargeback with your credit or debit card issuer. Under the Fair Credit Billing Act, card issuers must investigate disputes.
4. Mail to the Brooklyn HQ — Write to Etsy, Inc., Customer Relations, 117 Adams Street, Brooklyn, NY 11201. Send certified mail with your order number, prior contact history, and resolution requested.
5. File with the BBB — Etsy is listed with the BBB. File at bbb.org.
6. File with the FTC — For deceptive marketplace practices, misleading seller conduct, or Etsy policy violations affecting consumers, file at reportfraud.ftc.gov.
7. File with the New York AG — The New York AG’s consumer protection bureau is at ag.ny.gov. Etsy’s Brooklyn HQ makes the New York AG a directly relevant authority