Hy-Vee Headquarters Address, Corporate Office Location, and Contact Details
About
Hy-Vee, Inc. is an American employee-owned chain of supermarkets headquartered at 5820 Westown Parkway, West Des Moines, Iowa 50266 — a modern campus in the western Des Moines metro area that has served as Hy-Vee’s corporate home since 1995, when the company relocated from its original headquarters in Chariton, Iowa. Hy-Vee was founded in 1930 in Beaconsfield, Iowa by Charles Hyde and David Vredenburg — the “Hy” from Hyde and “Vee” from Vredenburg — as a small employee-owned general store that grew across the Midwest through a culture of employee ownership and customer service. The company operates 563+ business units across 9 Midwestern states and generates over $13 billion in annual sales, making it the largest employee-owned grocery chain in the United States and one of the largest privately held companies in America.
Hy-Vee’s employee-owned model — in which all employees are part-owners of the company — is the cornerstone of its competitive differentiation, creating a culture of autonomy, service, ownership, agility, passion, and pride that traditional corporate-owned grocery chains find difficult to replicate. Beyond traditional supermarkets, Hy-Vee’s 563+ business units encompass pharmacies, dietitian offices, medical clinics (Hy-Vee Health), Hy-Vee Fast and Fresh convenience stores, Dollar Fresh stores, Hy-Vee Wine & Spirits, Hy-Vee Fitness centers, and RedLine Athletics facilities — reflecting the company’s evolution from grocery retailer to diversified health, wellness, and convenience enterprise. Hy-Vee was recently named the #1 grocery store in America by USA Today. Jeremy Gosch serves as President and CEO.
Quick Facts
Founded
1930 (Beaconsfield, IA, by Charles Hyde & David Vredenburg)
Current HQ
5820 Westown Parkway, West Des Moines, IA 50266
Former HQ
Chariton, Iowa (pre-1995)
HQ phone
(515) 267-2800
Fax
(515) 267-2817
CEO
Jeremy Gosch
SVP Communications
Tina Potthoff
Business units
563+
States
9 (Iowa, Illinois, Kansas, Minnesota, Missouri, Nebraska, South Dakota, Wisconsin, Indiana)
Annual sales
$13B+
Employees
80,000+
Ownership
Employee-owned (not publicly traded)
HQ campus
Includes 12,000 sq ft conference center
Primary distribution center
Chariton, Iowa
Secondary distribution center
Cherokee, Iowa
Website
hy-vee.com
What Brings You Here? Find the Right Contact
Hy-Vee customer — grocery complaint, pricing error, or in-store service issue
Call (515) 267-2800 or use the contact form at hy-vee.com/corporate. For in-store complaints, the store manager is the fastest resolution path — Hy-Vee’s employee-owned model empowers store-level managers to resolve issues directly.
Hy-Vee pharmacy complaint
For Hy-Vee Pharmacy prescription disputes, billing issues, or medication errors, contact the pharmacy at your specific store location. For unresolved pharmacy disputes, file with your state Board of Pharmacy.
Hy-Vee Health clinic complaint
For Hy-Vee Health medical clinic issues, contact the specific clinic location or call (515) 267-2800. For medical licensing complaints, contact your state’s Department of Health.
Hy-Vee Fuel Saver + Perks loyalty dispute
For Fuel Saver + Perks rewards points, digital coupon, or app disputes, contact Hy-Vee Customer Service at hy-vee.com or (515) 267-2800.
Hy-Vee Fast and Fresh / convenience complaint
For Hy-Vee Fast and Fresh convenience store or fuel complaints, call (515) 267-2800 or contact the store manager directly.
Hy-Vee vendor / supplier inquiry
For supplier and vendor inquiries, write to Hy-Vee, Inc., 5820 Westown Parkway, West Des Moines, IA 50266 or contact through hy-vee.com.
Media / press
Contact Hy-Vee SVP Communications Tina Potthoff through hy-vee.com/corporate or the West Des Moines HQ at (515) 267-2800.
Legal / subpoena
Serve Hy-Vee, Inc., 5820 Westown Parkway, West Des Moines, IA 50266. Confirm the registered agent through the Iowa Secretary of State at sos.iowa.gov.
Phone & Contact Directory
Corporate HQ
(515) 267-2800
Fax
(515) 267-2817
HQ address
5820 Westown Parkway, West Des Moines, IA 50266
Website
hy-vee.com
Corporate info
hy-vee.com/corporate
Corporate Headquarters & Office Addresses
Principal corporate headquarters (since 1995)
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Phone: (515) 267-2800
Fax: (515) 267-2817
Former corporate headquarters (pre-1995)
Hy-Vee, Inc.
Chariton, Iowa
Distribution centers
- Chariton, Iowa (primary distribution center — original HQ city)
- Cherokee, Iowa (secondary distribution center)
About the West Des Moines HQ campus and Hy-Vee’s Iowa legacy: Hy-Vee’s 5820 Westown Parkway campus in West Des Moines is a cornerstone of the greater Des Moines corporate landscape — featuring a 12,000-square-foot conference center for meetings, training, and continuing education programs that supports the company’s deep investment in employee development across its 80,000+ associate workforce. The 1995 relocation from Chariton — a small south-central Iowa city that served as Hy-Vee’s headquarters during its foundational growth decades — to West Des Moines reflected the company’s need for a major metro hub to manage a rapidly expanding multi-state supermarket network. Hy-Vee’s Chariton roots remain operationally alive today — the company’s primary distribution center is still located in Chariton, maintaining a tangible link between the company’s founding community and its modern corporate operations. Hy-Vee’s unique status as the largest employee-owned grocery chain in the United States — with all employees functioning as partial owners — is one of the most distinctive organizational structures in American retail, and has driven the company’s consistent recognition as a top-tier customer service leader in the supermarket industry.
How to Escalate a Complaint
- Speak with the store manager — Hy-Vee’s employee-owned model means every store manager is a part-owner — directly invested in resolving customer issues quickly and to satisfaction.
- Call (515) 267-2800 — Hy-Vee’s West Des Moines corporate line for escalations beyond the store level.
- Use hy-vee.com/corporate contact form — For documented written complaints about store experience, product quality, loyalty rewards, and pharmacy disputes.
- Mail to the West Des Moines HQ — Write to Hy-Vee, Inc., Customer Relations, 5820 Westown Parkway, West Des Moines, IA 50266.
- Pharmacy dispute — file with your state Board of Pharmacy — For unresolved Hy-Vee Pharmacy prescription or billing disputes, your state Board of Pharmacy has direct licensing authority.
- Food safety complaint — file with the FDA — For contamination, foreign objects, or illness-related complaints, report at reportaproblem.food.gov.
- File with the USDA — For meat and poultry product safety or quality concerns, file with the USDA FSIS at fsis.usda.gov.
- File with the BBB — Hy-Vee, Inc. is BBB Accredited (West Des Moines, IA). File at bbb.org.
- File with the Iowa AG — The Iowa AG’s consumer protection division is at iowaattorneygeneral.gov. Hy-Vee’s West Des Moines HQ makes the Iowa AG a directly relevant authority.
- File with the FTC — For deceptive pricing or national consumer protection concerns, file at ftc.gov/complaint