NAPA Auto Parts Headquarters Address, Corporate Office Location, and Contact Details

About

NAPA Auto Parts — formally the National Automotive Parts Association — is the largest automotive parts distribution network in the United States, operating as a division of Genuine Parts Company (NYSE: GPC), an Atlanta-based Fortune 500 company headquartered at 2999 Wildwood Parkway SE, Atlanta (Marietta/Cobb County), Georgia 30339. NAPA was established in 1925 in Atlanta, Georgia, by a group of independent auto parts distributors who recognized the need for a coordinated national supply chain for replacement automotive parts — making it one of the oldest and most recognized names in the US automotive aftermarket. Today, the NAPA network spans nearly 6,000 US auto parts stores (a mix of company-owned and independently operated stores), supported by approximately 57 company-owned distribution centers and a catalog of approximately 800,000 available parts, accessories, and supplies. NAPA’s affiliated service network includes 16,000+ NAPA AutoCare Centers and NAPA collision repair facilities — making NAPA’s combined footprint the largest automotive parts and service network in America. Genuine Parts Company — NAPA’s parent — also owns the industrial distribution brand Motion (formerly Motion Industries), giving GPC a two-segment structure of global automotive and industrial parts. In a landmark February 2026 announcement, GPC CEO Will Stengel revealed plans to separate the global automotive (NAPA) and global industrial (Motion) businesses into two distinct publicly traded companies — a separation expected to be completed within 18 months. GPC reported FY2025 revenues of approximately $23.5 billion.

Quick Facts

Founded

1925 (Atlanta, GA; NAPA as a national auto parts association)

Parent company HQ

2999 Wildwood Pkwy SE, Atlanta (Marietta), GA 30339

Legacy NAPA/GPC HQ address

5420 Peachtree Industrial Blvd, Norcross, GA 30071 (prior to relocation; still in some databases)

HQ phone

(678) 934-5000

HQ fax

(770) 449-8817

Customer service

1-800-538-6272 (1-800-LET-NAPA)

NYSE ticker

GPC (Genuine Parts Company)

CEO

Will Stengel (GPC Chair-Elect & CEO since June 2024)

GPC FY2025 revenue

~$23.5B

US NAPA stores

~6,000; NAPA AutoCare & collision centers: 16,000+; SKUs: ~800,000

Major 2026 development

GPC announced plans to split into two separate public companies (automotive/NAPA + industrial/Motion)

What Brings You Here? Find the Right Contact

NAPA Auto Parts customer — part quality complaint or return

Call 1-800-538-6272 (Mon–Fri 8 AM–9 PM ET; Sat–Sun 8 AM–5 PM ET) or use the chat at napaonline.com/en/contact-us. For in-store returns, the store manager handles returns and exchanges directly — most NAPA stores accept returns within 30 days with receipt.

NAPA online order complaint (napaonline.com)

For orders placed at napaonline.com — including missing shipments, incorrect parts, or return requests — call 1-800-538-6272 or use live chat at napaonline.com/en/contact-us. Online orders ship from NAPA’s distribution network and are handled by GPC’s e-commerce customer service team.

NAPA AutoCare Center service complaint

For complaints about service performed at a NAPA AutoCare Center (independent repair shops affiliated with NAPA), call 1-800-538-6272. NAPA AutoCare Centers are independently owned — NAPA’s brand standards apply, but the repair shop owner has primary resolution authority. For warranty work disputes under the NAPA AutoCare nationwide limited warranty, invoke the warranty explicitly when calling.

Part warranty claim (NAPA limited warranty)

NAPA offers a limited warranty on most parts (terms vary by product category — from 90 days on some parts to lifetime on select components). For warranty claims, return to the purchase location with your receipt, or call 1-800-538-6272 for guidance on warranty procedures.

NAPA ProLink / commercial account inquiry

For commercial garage and fleet accounts using NAPA ProLink, contact your local NAPA store’s commercial sales team or call 1-800-538-6272 and request the commercial services team.

Investor relations (GPC)

Visit ir.genpt.com or write to Genuine Parts Company, Investor Relations, 2999 Wildwood Pkwy SE, Atlanta, GA 30339.

Media / press

Contact GPC Communications at genpt.com or (678) 934-5000. GPC earnings releases are issued via Business Wire under “Genuine Parts Company.”

Legal / subpoena

Serve Genuine Parts Company, 2999 Wildwood Pkwy SE, Atlanta, GA 30339. GPC is incorporated in Georgia. Confirm the registered agent through the Georgia Secretary of State at sos.ga.gov.

Phone & Contact Directory

Customer Service

1-800-538-6272 (1-800-LET-NAPA) — Mon–Fri 8 AM–9 PM ET; Sat–Sun 8 AM–5 PM ET

Corporate HQ

(678) 934-5000

HQ fax

(770) 449-8817

Mailing address

PO Box 2047, Norcross, GA 30091-2047

Website

napaonline.com

GPC corporate

genpt.com

Investor relations

ir.genpt.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters (Genuine Parts Company / NAPA parent)

Genuine Parts Company
2999 Wildwood Parkway SE
Atlanta (Marietta / Cobb County), GA 30339
United States
Phone: (678) 934-5000

Legacy HQ / mailing address (still in databases and BBB filings)

NAPA Auto Parts / Genuine Parts Company
5420 Peachtree Industrial Blvd
Norcross, GA 30071
PO Box 2047, Norcross, GA 30091-2047

Key regional distribution centers

• Atlanta, GA (primary Southeast DC)
• Various DCs in all US regions — ~57 company-owned DCs supporting the ~6,000-store network

Note on address: GPC relocated from its longtime Norcross, Georgia address at 5420 Peachtree Industrial Blvd to its current address at 2999 Wildwood Pkwy SE (in the Wildwood Office Park on the Cobb County side of the Atlanta/Marietta area). The Norcross address remains widely cited in legacy databases, BBB filings, and vendor records. For current formal and legal purposes, the operative address is 2999 Wildwood Pkwy SE, Atlanta, GA 30339.

About the Atlanta/Marietta HQ campus: Genuine Parts Company’s headquarters at 2999 Wildwood Pkwy SE is located in the Wildwood Office Park in Cobb County — one of metro Atlanta’s most prominent suburban business corridors, adjacent to I-75 and I-285, approximately 10 miles northwest of downtown Atlanta. The Wildwood area is a prestigious Atlanta-area business address, co-located with numerous Fortune 500 regional offices. NAPA Auto Parts has been an Atlanta institution since its 1925 founding, making it one of the oldest homegrown Fortune 500 companies in the Southeast. GPC’s planned 2026 split of its automotive and industrial segments — NAPA becoming an independent public company — would create two separate public companies each with substantial standalone market capitalization and represents one of the most significant corporate events in GPC’s 100-year history.

How to Escalate a Complaint

1. Speak with the store manager — For in-store part quality, incorrect fitment, or return disputes, the store manager handles resolutions directly. Note: approximately half of NAPA stores are independently owned and operated, so resolution authority varies.
2. Call 1-800-538-6272 — For unresolved in-store issues, online order problems, AutoCare Center warranty disputes, and general customer service escalations.
3. Invoke the NAPA AutoCare nationwide limited warranty — For service-related warranty disputes at NAPA AutoCare Centers, explicitly invoking the nationwide warranty when calling customer service triggers a formal review process.
4. Mail to the Atlanta HQ — Write to Genuine Parts Company / NAPA Auto Parts, Customer Relations, 2999 Wildwood Pkwy SE, Atlanta, GA 30339. Send certified mail. Include your store location, receipt, product details, and resolution requested.
5. File with the BBB — NAPA Auto Parts Headquarters is listed with the BBB (Atlanta). File at bbb.org.
6. File with the FTC — For deceptive warranty practices or misleading advertising, file at reportfraud.ftc.gov.
7. File with the Georgia AG — The Georgia AG’s consumer protection division is at consumer.georgia.gov or (404) 651-8600. GPC’s Atlanta-area HQ makes the Georgia AG a directly relevant authority.