Menards Headquarters Address, Corporate Office Location, and Contact Details

About

Menard, Inc. — operating under the trade name Menards — is the third-largest home improvement retailer in the United States, headquartered at 5101 Menard Drive, Eau Claire, Wisconsin 54703. Menards is entirely privately held and family-owned, controlled by founder John Menard Jr., making it one of the largest privately owned retail companies in the US with an estimated annual revenue of $13.1 billion. The company was founded in 1960 by John Menard Jr. in Eau Claire — originally as a lumber and building materials supplier serving local contractors — and grew organically through the Midwest for over six decades without external capital, private equity, or a public listing. John Menard Jr. remains Chairman, CEO, and President, having never taken the company public and having retained full personal control of the business throughout its entire history. Menards operates 341 stores across 15 states — exclusively in the Midwest and adjacent US Mid-South — with formats typically ranging from 180,000 to 250,000+ square feet per store, making individual Menards locations among the largest retail stores in the US by floor area. The Menards competitive model is built around aggressive private-label pricing, manufacturing control (Menard, Inc. owns and operates several of its own factories and distribution centers), deep contractor-grade inventory, and the famous “Save Big Money at Menards!” jingle-driven marketing. Menards ranked #1 in J.D. Power’s 2024 Home Improvement Retailer Customer Satisfaction Study — ahead of Home Depot and Lowe’s — reflecting consistently strong in-store execution. The Eau Claire headquarters campus is a sprawling multi-building complex near Menards’ primary Wisconsin distribution infrastructure, housing all corporate functions including merchandising, marketing, finance, IT, HR, and legal.

Quick Facts

Founded

1960 (Eau Claire, WI, by John Menard Jr.)

HQ

5101 Menard Drive, Eau Claire, WI 54703

HQ phone

(715) 876-5911

Customer service

1-800-871-2800

Owner, Chairman & CEO

John Menard Jr. (founder; 100% private ownership)

Ownership

Privately held — no PE backing, no public listing

Annual revenue

~$13.1 billion (2025 estimate)

Total stores

341 in 15 US states (Midwest + Mid-South only)

What Brings You Here? Find the Right Contact

Menards shopper — in-store complaint or return

Call 1-800-871-2800 or visit menards.com/contact. For in-store purchase disputes and return issues, speak first with the department manager, then the store manager on duty. Menards enforces a strict return policy — most items must be returned within 90 days with a receipt, in original packaging.

Menards online order complaint

For orders placed at menards.com — including shipping delays, missing items, and cancellations — call 1-800-871-2800 or use the online contact form at menards.com. Note that many Menards products listed online are available for in-store pickup only and are not shipped directly to consumers.

Menards Rebate complaint

Menards’ rebate program is a frequent source of customer complaints — rebates are processed by mail only (not digital), require original receipts, and can take 6–8 weeks. For missing, expired, or rejected rebates, call 1-800-871-2800 and request the rebate processing department. Keep copies of all submitted materials.

Menards Big Card / credit account inquiry

Menards offers the Big Card (store financing product). For billing disputes, interest rate issues, or payment questions on the Big Card, call 1-800-871-2800 for routing to the Menards financial services team.

Vendor / supplier inquiry

Direct all product and supplier inquiries to Menard, Inc., 5101 Menard Drive, Eau Claire, WI 54703. Menards sources both nationally branded and private-label products, and also owns manufacturing facilities — vendor relations are managed centrally from Eau Claire.

Legal / subpoena

Serve Menard, Inc., 5101 Menard Drive, Eau Claire, WI 54703. Menards is incorporated in Wisconsin — confirm the registered agent through the Wisconsin Department of Financial Institutions at wdfi.wi.gov.

Media / press

Menards is privately held and does not maintain a public investor relations or media relations portal. For press inquiries, contact the corporate office at (715) 876-5911 or write to 5101 Menard Drive, Eau Claire, WI 54703.

Phone & Contact Directory

Customer Service

1-800-871-2800 — Returns, online orders, rebates, Big Card, and general inquiries.

Corporate HQ

(715) 876-5911 — Vendor, media, and executive-level inquiries.

Alternate HQ phone

(715) 874-1000

Transportation office (Eau Claire)

(715) 876-2600 — Freight and logistics inquiries.

Website

menards.com

Customer service email

customerservice@menardsoc.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Menard, Inc.
5101 Menard Drive
Eau Claire, WI 54703-9604
United States

Transportation / logistics offices

Eau Claire, WI: 5120 Menard Drive (Transportation Dept. — Tom Cound, (715) 876-2600)
Plano, IL: 2623 Eldamain Road (Jeff Gabrielsen)
Terre Haute, IN: 4600 N 13th Street ((812) 514-9863)
Iron Ridge, WI: W3247 County Road S (Jason Binstock)
Jeffersonville, OH: 8459 State Rd 41, Washington Court House, OH 43160 (Nick Starr)

Distribution center locations

Eau Claire, WI — Primary headquarters-adjacent DC
Plano, IL — Major Midwest distribution hub
Terre Haute, IN — Central US distribution
Iron Ridge, WI — Wisconsin regional hub
Holiday City, OH — Ohio and eastern states hub

About the Eau Claire HQ campus: The Menards corporate headquarters in Eau Claire, Wisconsin is a sprawling multi-building campus on Menard Drive — a road literally named after the founding family — and sits adjacent to several of Menards’ own manufacturing and distribution facilities, reflecting the company’s vertically integrated business model. Unlike most major US retailers, Menards manufactures a significant portion of its own private-label products through Menard, Inc. subsidiaries, and the Eau Claire headquarters serves as the nerve center for this fully integrated retail-manufacturing operation. The campus houses all corporate functions including executive leadership, merchandising, marketing, technology, finance, HR, and legal — in a functional, large-scale complex that has grown alongside the company since its founding in Eau Claire over 60 years ago.

How to Escalate a Complaint

Speak with the store manager on duty — For in-store purchase disputes, incorrect pricing, and return exceptions, the store manager has authority to resolve most issues. Menards store managers can process return exceptions for items outside the standard policy in appropriate circumstances.
Call 1-800-871-2800 — For unresolved in-store complaints, rebate issues, online orders, and Big Card billing disputes. Document the rep name and reference number.
For rebate-specific issues — Keep copies of all rebate submissions. Follow up by calling 1-800-871-2800 and specifically requesting the rebate department — standard customer service agents often cannot resolve rebate processing issues directly.
Mail to the Eau Claire HQ — Write to Menard, Inc., Customer Relations, 5101 Menard Drive, Eau Claire, WI 54703. Send certified mail. Include receipt/order number and prior contact history.
File with the BBB — Menards is listed with the BBB (not BBB Accredited). File at bbb.org. Note: Menards has a history of poor BBB complaint response rates due to its private, closed corporate communication model.
File with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) — The primary Wisconsin consumer protection authority for retail complaints is DATCP at datcp.wi.gov or (800) 422-7128. Menards’ Wisconsin HQ makes this the most directly relevant state authority.
File with the FTC — For deceptive pricing (including rebate promotional claims) or misleading advertising, file at reportfraud.ftc.gov. Menards’ mail-in-rebate-only model has attracted consumer frustration and FTC-adjacent complaints.
File with your state AG — For consumers in the 15 states where Menards operates, your state AG’s consumer protection office has jurisdiction over in-state store complaints.