Affirm Headquarters Address, Corporate Office Location, and Contact Details

About

Affirm Holdings, Inc. (NYSE: AFRM) is the leading buy now, pay later (BNPL) financial technology company in the United States, headquartered at 650 California Street, 12th Floor, San Francisco, California 94108. Affirm was founded in 2012 by Max Levchin — a PayPal co-founder — along with Nathan Gettings, Jeffrey Kaditz, and Alex Rampell, with a mission to build honest financial products that improve lives by delivering transparent, interest-clearly-disclosed installment loans that carry no hidden fees, no late fees, and no compounding interest — in direct contrast to the traditional credit card model. Affirm went public via IPO on January 13, 2021 at $49 per share on NASDAQ before later transferring to NYSE (ticker: AFRM). The company’s core product is a point-of-sale installment loan offered at checkout — at retail partners’ websites, apps, and in-store — allowing consumers to split purchases into fixed payments over weeks or months, with interest ranging from 0% APR (merchant-subsidized) to 36% APR depending on creditworthiness. Affirm’s network now spans 320,000+ active merchant partners, including Amazon, Shopify, Walmart, Apple, Target, Peloton, Wayfair, and thousands of others — making it deeply embedded in the US e-commerce infrastructure. Affirm is a remote-first company with no single large physical campus; its 650 California Street HQ serves as the principal registered and executive address, with additional offices in Chicago, New York City, Pittsburgh, Seattle, Toronto, Warsaw, and the UK. For fiscal year 2025 (ending June 30, 2025), Affirm reported gross merchandise volume (GMV) of approximately $35.7–$36 billion (up ~35% YoY), Q4 FY2025 revenue of $876 million (up 33% YoY), and achieved GAAP operating profitability for the first time in company history — a milestone CEO Max Levchin had publicly committed to for multiple quarters.

Quick Facts

Founded

 2012 (San Francisco, CA, by Max Levchin and co-founders)

HQ

 650 California Street, 12th Floor, San Francisco, CA 94108

HQ / Customer service phone

1-855-423-3729

NYSE ticker

 AFRM

Founder & CEO

 Max Levchin (PayPal co-founder)

Ownership

 Publicly traded (NYSE: AFRM); IPO January 2021

Active merchants

 320,000+

Active consumers

 22M+; Affirm Card active cardholders: 2.3M+

Employees

 ~2,200; Remote-first

Website

 affirm.com

What Brings You Here? Find the Right Contact

Affirm borrower — payment, loan, or account issue

 Call 1-855-423-3729 (Monday–Friday, 7 AM–10 PM CST) or log in to app.affirm.com to manage payments, request payment rescheduling, view loan terms, or dispute a charge. Most loan and payment issues are resolved fastest through the Affirm app or account portal.

Affirm Card inquiry

 For Affirm Card billing disputes, missing cash back, activation issues, or lost/stolen card reports, call 1-855-423-3729 or use the Affirm app. The Affirm Card is a Visa debit card linked to Affirm’s installment product — disputes are managed through Affirm’s customer service team.

Dispute a purchase or unauthorized charge

 For a purchase dispute with a merchant where Affirm was the payment method — including items not received, incorrect amounts, or merchant refund disputes — log in to app.affirm.com, navigate to the relevant loan, and file a dispute. Affirm will pause collections during active disputes and initiate a merchant investigation.

Merchant / retailer integration inquiry

 For businesses wanting to integrate Affirm at checkout — Shopify, direct API, or enterprise integration — visit affirm.com/partners or contact the merchant team at affirm.com/business. Affirm’s merchant sales team operates out of San Francisco, Chicago, and New York.

Media / press

 Contact Affirm’s communications team at press@affirm.com or through newsroom.affirm.com. Earnings releases and investor materials are available at investors.affirm.com.

Investor relations

 Visit investors.affirm.com or write to Affirm Holdings, Inc., Investor Relations, 650 California Street, 12th Floor, San Francisco, CA 94108.

Legal / subpoena

 Serve Affirm Holdings, Inc. (parent) or Affirm, Inc. (operating subsidiary), 650 California Street, 12th Floor, San Francisco, CA 94108. Affirm is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov. For regulatory matters: Affirm is regulated as a lender in each state where it operates and by the CFPB at the federal level.

Phone & Contact Directory

Customer Service / Corporate HQ

 1-855-423-3729 — Borrower accounts, payments, disputes, Affirm Card, and general inquiries. Hours: Mon–Fri, 7 AM–10 PM CST.

Alternate customer service

 1-888-326-5188

Website

 affirm.com

Investor relations

 investors.affirm.com

Account / app portal

 app.affirm.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Affirm Holdings, Inc.
650 California Street, 12th Floor
San Francisco, CA 94108
United States

US regional offices

• Chicago, IL: 350 N. Orleans Street
• New York, NY: 500 7th Avenue
• Pittsburgh, PA: 30 Isabella Street, Floor 4
• Seattle, WA

International offices

• Toronto, Canada: 155 Wellington Street W, Suite 3740
• Warsaw, Poland: Koszykowa 61, 00-667
• United Kingdom (London)
• Brazil
• Spain

About Affirm’s HQ setup: Affirm is a remote-first company — meaning the 650 California Street address functions as the principal registered business address and executive hub, but the majority of Affirm’s ~2,200 employees work remotely across the US and internationally. Unlike traditional corporate headquarters, the San Francisco office does not house a large majority of employees; Affirm’s distributed team model means employees can work from anywhere in the US, with optional in-person office access in SF, Chicago, NYC, and Pittsburgh.

How to Escalate a Complaint

1. Use the Affirm app or account portal first — Log in at app.affirm.com to manage payments, file purchase disputes, update payment methods, and access loan terms. This is the fastest resolution path for most borrower issues.
2. Call 1-855-423-3729 — For account issues not resolvable via app — including disputed charges, payment failures, and Affirm Card problems — Affirm’s customer service team is available Mon–Fri, 7 AM–10 PM CST. Document rep name and reference number.
3. Mail to the San Francisco HQ — Write to Affirm Holdings, Inc., Customer Relations, 650 California Street, 12th Floor, San Francisco, CA 94108. Send certified mail with return receipt. Include your loan/order number and prior contact history.
4. File with the CFPB — The Consumer Financial Protection Bureau has regulatory authority over Affirm as a consumer lender. File at consumerfinance.gov/complaint. The CFPB complaint process typically generates a response from Affirm within 15 days.
5. File with your state financial regulator — Affirm holds lending licenses in all US states where it operates. Contact your state’s Department of Financial Institutions, Department of Banking, or equivalent.
6. File with the FTC — For deceptive BNPL terms, misleading 0% APR promotions, or unauthorized charges, file at reportfraud.ftc.gov.
7. File with the BBB — Affirm is listed with the BBB. File at bbb.org.
8. Dispute with your bank — If Affirm debited your bank account in error, contact your bank to initiate an ACH dispute. This is a parallel escalation path for unauthorized bank withdrawals.