Bath & Body Works Headquarters Address, Corporate Office Location, and Contact Details

About

Bath & Body Works, Inc. (NYSE: BBWI) is an American specialty personal care and home fragrance retailer headquartered at 3 Limited Parkway, Columbus, Ohio 43230, with its primary retail brand operations campus at 7 Limited Parkway East, Reynoldsburg, Ohio 43068 — a Columbus suburb approximately 10 miles east of downtown. Founded in 1990 by Leslie “Les” Wexner in New Albany, Ohio, Bath & Body Works began as a single retail concept under the umbrella of L Brands, Inc. — Wexner’s larger specialty retail holding company that also owned Victoria’s Secret, Henri Bendel, Lane Bryant, and other brands. Following L Brands’ strategic divestiture of Victoria’s Secret (spun off as an independent public company in August 2021), the parent company renamed itself Bath & Body Works, Inc. and repositioned around its flagship brand. Bath & Body Works is North America’s leading home fragrance and body care retailer — best known for its candles, soaps, hand sanitizers, body lotions, and seasonal fragrance collections. As of Q3 fiscal 2025, the company operated approximately 1,850 company-owned stores in the United States and Canada, plus approximately 400+ international partner-operated stores across 40+ countries run under franchise and licensing agreements. For fiscal year 2024 (ending February 1, 2025), Bath & Body Works reported net sales of approximately $7.3 billion. The company is navigating a period of strategic transition: in May 2025, CEO Gina Boswell resigned and was immediately replaced by Daniel Heaf — a former Nike and YouTube executive — who launched the company’s “Consumer First Formula” transformation framework centered on product innovation, brand storytelling, digital growth, loyalty deepening, and international expansion.

Critical address note: Bath & Body Works, Inc. uses multiple addresses across its Columbus-area campus that appear in different official filings and databases. The SEC-registered holding company address is 3 Limited Parkway, Columbus, OH 43230. The primary brand operations and customer-facing corporate campus is at 7 Limited Parkway East, Reynoldsburg, OH 43068. Both are legitimate corporate addresses for the same enterprise. An additional creative and brand direction office operates at 1740 Broadway, New York, NY 10019 — handling trend forecasting, marketing, and industry relationships.

Quick Facts

Founded

August 3, 1990 (New Albany, Ohio, by Les Wexner)

Legal name

Bath & Body Works, Inc. (formerly L Brands, Inc.)

HQ (SEC-registered)

3 Limited Parkway, Columbus, OH 43230

HQ (brand operations campus)

7 Limited Parkway East, Reynoldsburg, OH 43068

New York creative office

1740 Broadway, New York, NY 10019

HQ phone

(614) 415-7000

Customer service

1-800-756-5005

NYSE ticker

BBWI

Fortune 500 Ranking

#481 (2024 list)

CEO

Daniel Heaf (since May 19, 2025)

CFO

Eva Boratto

Net sales (FY2024, ending Feb 1, 2025)

~$7.3 billion

Q1 FY2025 net sales

$1.42 billion (up 3% YoY)

Q2 FY2025 net sales

$1.5 billion (up 1.5% YoY)

Active loyalty members

~39 million (up 4% YoY)

North American stores

~1,850 company-owned

International partner stores

400+ in 40+ countries

Employees

~34,000

Website

bathandbodyworks.com / bbwinc.com

BBB

Not accredited; listed under Reynoldsburg, OH

What Brings You Here? Find the Right Contact

Bath & Body Works shopper — order, return, or in-store complaint

Call 1-800-756-5005 or visit bathandbodyworks.com/help. Bath & Body Works accepts returns at any store with or without a receipt — the company’s return policy is among the most generous in specialty retail. Online orders can be returned to any store or by mail.

My Bath & Body Works (loyalty program) inquiry

Manage your loyalty account through the Bath & Body Works app or at bathandbodyworks.com. The program has approximately 39 million active members and offers tiered rewards, early access to sales, and birthday perks. For missing points or account access issues, call 1-800-756-5005.

Bath & Body Works Credit Card (Comenity Bank) inquiry

The Bath & Body Works Credit Card is issued by Comenity Bank, not Bath & Body Works directly. For billing disputes, unauthorized charges, or payment questions, call the number on the back of your card or visit bbwcreditcard.com.

Candle, fragrance, or product quality complaint

For a defective or unsatisfactory product, bring it to any Bath & Body Works store with your receipt (or without) for an exchange or refund — no mail return required. For safety concerns about a candle or product (leaking, abnormal burning, packaging defect), call 1-800-756-5005 and request the product quality team.

Gift card inquiry

For Bath & Body Works gift card balance checks, replacements, or disputes, call 1-800-395-1001 or visit bathandbodyworks.com/help.

International store inquiry (franchise / partner stores)

Bath & Body Works international stores outside the US and Canada are operated by third-party franchise and licensing partners. For complaints at international partner locations, contact the local operator or direct inquiries through bathandbodyworks.com.

Vendor / supplier inquiry

Direct product, packaging, and supplier inquiries to Bath & Body Works, Inc., 7 Limited Parkway East, Reynoldsburg, OH 43068, or through bbwinc.com.

Media / press

Contact Bath & Body Works’ communications team through bbwinc.com/media/newsroom or the corporate campus at (614) 415-7000.

Investor relations

Visit bbwinc.com/investors or write to Bath & Body Works, Inc., 3 Limited Parkway, Columbus, OH 43230. NYSE: BBWI. Phone: (614) 415-7000.

Legal / subpoena

Serve Bath & Body Works, Inc. at 3 Limited Parkway, Columbus, OH 43230. Bath & Body Works is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Service

1-800-756-5005 — Orders, returns, loyalty program, product complaints, and general inquiries.

Gift Card Support

1-800-395-1001

Alternate customer line

1-800-531-4504

HQ / Corporate Switchboard

(614) 415-7000 — Vendor, media, investor, and executive-level inquiries.

Fax (HQ)

(614) 856-6013

Alternate fax

(614) 577-3628

Email (customer care)

customercare@bathandbodyworks.com

Website

bathandbodyworks.com/help — Full help center, order tracking, live chat.

Corporate Headquarters & Office Addresses

SEC-registered holding company headquarters

Bath & Body Works, Inc.
3 Limited Parkway
Columbus, OH 43230
United States

Primary brand operations campus

Bath & Body Works, LLC
7 Limited Parkway East
Reynoldsburg, OH 43068
United States

New York creative and brand office

1740 Broadway
New York, NY 10019

Additional Ohio offices

2000 E Dorothy Lane, Kettering, OH 45420 (Dayton-area operations office)
95 W Schrock Road, Reynoldsburg, OH 43068 (additional campus building)

Distribution centers

Reynoldsburg, OH — primary distribution and fulfillment hub adjacent to corporate campus
Hebron, OH — major direct-to-consumer fulfillment center
Columbus, OH area — additional distribution infrastructure

Both the “3 Limited Parkway, Columbus” and “7 Limited Parkway East, Reynoldsburg” addresses are part of the same contiguous office park — the former “Limited Brands Campus” developed by Les Wexner in the 1980s and 1990s along the US-40/National Road corridor on Columbus’s eastern fringe. The campus was originally shared by L Brands’ multiple retail banners. Following the Victoria’s Secret spin-off in 2021 and the company’s rebrand to Bath & Body Works, Inc., the campus became the dedicated home of Bath & Body Works. The different street numbers reflect the campus’s straddle of the Columbus/Reynoldsburg municipal boundary.

How to Escalate a Complaint

Visit any store with your product — no questions asked — Bath & Body Works’ in-store return policy is one of the most lenient in retail. For most product dissatisfaction complaints, the fastest resolution is a direct store visit with or without your receipt.
Call 1-800-756-5005 — For online order issues, missing loyalty points, gift card disputes, or complaints that cannot be resolved in-store, call customer service. Document the date, rep name, and case reference number.
Email customercare@bathandbodyworks.com — For written escalations tied to online orders or loyalty disputes, email creates a documented record. Include your order number, account email, and the specific resolution requested.
Send a certified letter to the Reynoldsburg campus — Write to Bath & Body Works, Inc., Customer Resolution, 7 Limited Parkway East, Reynoldsburg, OH 43068. Include your order number, prior contact dates, rep names, and the specific resolution requested.
Dispute the charge with your credit card issuer — For unauthorized or disputed charges, file a chargeback with your card issuer as a parallel escalation channel.
Contact Comenity Bank separately for credit card disputes — If the complaint involves the Bath & Body Works Credit Card, the correct channel is Comenity Bank, not Bath & Body Works’ customer service.
File with the BBB — Bath & Body Works is listed with the BBB under Reynoldsburg, OH. File at bbb.org.
File with the FTC — For deceptive promotions, misleading sale pricing, or return policy violations, file at reportfraud.ftc.gov.
File with the Ohio AG — The Ohio Attorney General’s consumer protection division can be reached at ohioattorneygeneral.gov/consumers.
File with the CFPB — For Bath & Body Works Credit Card billing disputes unresolved through Comenity Bank, file at consumerfinance.gov/complaint.

Executive Leadership

Daniel Heaf — CEO, Bath & Body Works, Inc. (since May 19, 2025)

Heaf became CEO of Bath & Body Works on May 19, 2025, succeeding Gina Boswell who resigned immediately. He brings a digital and brand-building background from previous leadership roles at Nike (where he served as VP/GM of Nike Digital) and YouTube (VP, YouTube Premium). His appointment signals Bath & Body Works’ intent to accelerate its digital commerce and brand storytelling capabilities — areas where the company has trailed competitors. Upon taking the CEO role, Heaf immediately introduced the “Consumer First Formula” — a four-pillar strategic framework built around product innovation, compelling brand narratives, loyalty deepening, and international growth. His Q2 FY2025 earnings call emphasized forging deeper emotional connections with consumers and pursuing international markets with favorable business models. International sales grew approximately 10% in Q1 FY2025 and system-wide international retail sales grew 9% in Q2 — validating the international growth pillar of his strategy despite some headwinds from North American macro pressures.

Eva Boratto — Chief Financial Officer

Boratto serves as CFO of Bath & Body Works, Inc., overseeing financial reporting, capital structure, cost management, and investor relations. Under her stewardship in the first half of fiscal 2025, the company maintained a gross profit margin of approximately 41–45%, projected free cash flow of $750–$850 million for the full year, and raised the low end of its adjusted EPS guidance from $3.25 to $3.35 following Q2 results. She has managed a significant tariff headwind — approximately $40 million impact anticipated in Q3 FY2025 from China import tariffs — while preserving operating margins of approximately 17%