Hertz Headquarters Address, Corporate Office Location, and Contact Details
About
Hertz Global Holdings, Inc. (NASDAQ: HTZ) is an American car rental and mobility company headquartered at 8501 Williams Road, Estero, Florida 33928 — a sprawling corporate campus in Southwest Florida near Fort Myers and Naples, completed in 2015 after the company relocated from Park Ridge, New Jersey. Through its wholly owned operating subsidiary, The Hertz Corporation, Hertz operates three car rental brands: Hertz (premium), Dollar (mid-tier), and Thrifty (value). Together these brands serve approximately 24 million annual rentals from around 11,000 corporate and franchisee locations across 160+ countries. Founded in 1918 by Walter L. Jacobs in Chicago — making it the world’s oldest car rental company — Hertz pioneered the modern car rental industry and remains one of its most globally recognized brands. Hertz is currently executing a major business turnaround. Following its 2020 bankruptcy filing (triggered by COVID-19 and a disastrous EV fleet overexpansion under prior leadership), Hertz re-listed on NASDAQ in 2021 under new ownership. CEO Gil West — who joined in April 2024 — launched the “Back-to-Basics” strategy, focused on fleet right-sizing, revenue per unit improvement, cost discipline, and customer experience recovery. For full-year 2025, Hertz generated $8.5 billion in revenue and achieved a $2 billion year-over-year improvement in profitability — its strongest YoY revenue performance since Q1 2024. Q3 2025 marked Hertz’s first positive earnings per share in two years, with fleet utilization hitting a record 84%.
Critical context: Two entities share the Estero headquarters. Hertz Global Holdings, Inc. (NASDAQ: HTZ) is the publicly traded parent holding company. The Hertz Corporation is the wholly owned operating subsidiary that actually runs all rental operations, holds the brand licenses, and is the legal counterparty in rental agreements. For most consumer and legal purposes — including dispute resolution, rental agreements, and litigation — The Hertz Corporation is the correct named entity.
Quick Facts
Founded
1918 (Chicago, Illinois, by Walter L. Jacobs)
HQ
8501 Williams Road, Estero, FL 33928
HQ hours
Mon–Fri 7:30am–6:00pm ET; Sat 9:00am–1:00pm ET
HQ phone
(239) 301-7000
NASDAQ Ticker
HTZ
CEO
Gil West (since April 1, 2024)
CFO
Scott Harrelson
Revenue (FY2025)
$8.5 billion
Annual rentals
~24 million
Global locations
~11,000 in 160+ countries
Fleet size
~527,000 vehicles (average rentable units)
Customer service
1-800-654-4173
Website
hertz.com / ir.hertz.com
Former HQ
225 Brae Boulevard, Park Ridge, NJ (pre-2015)
What Brings You Here? Find the Right Contact
Renter — billing dispute, damage claim, or refund
Call 1-800-654-4173 or visit hertz.com/rentacar/navigation/help/helpLanding.jsp. For billing disputes — including unauthorized charges, incorrect fuel fees, or disputed toll surcharges — have your rental agreement number ready before calling.
Damage claim dispute (Loss Damage Waiver, CDW, or third-party billing)
Call 1-800-654-4173 and request the Damage Recovery Unit (DRU). Hertz’s DRU handles third-party damage billing and loss claim disputes. Provide timestamped photos from both vehicle pick-up and return, as well as your rental agreement number.
Hertz Gold Plus Rewards inquiry
Call 1-800-654-3131 or manage your account at hertz.com/goldplus. Gold Plus Rewards members can also resolve most account issues through the Hertz mobile app.
Dollar Rent a Car inquiry
Call 1-800-800-4000 or visit dollar.com. Dollar is a wholly owned Hertz brand operating under separate customer service channels.
Thrifty Car Rental inquiry
Call 1-800-334-1705 or visit thrifty.com. Thrifty is a wholly owned Hertz brand operating under separate customer service channels.
Hertz Car Sales inquiry
Visit hertzcarsales.com or call 1-800-654-4173. Hertz Car Sales is a retail used car sales channel selling vehicles from the Hertz rental fleet directly to consumers.
Business / corporate account
Visit hertz.com/business or call 1-800-654-4173 and select the business account option. Corporate Discount Program members have negotiated rates and dedicated billing.
Media / press
Contact Hertz’s communications team at newsroom.hertz.com or through the Estero corporate office at (239) 301-7000.
Investor relations
Visit ir.hertz.com or write to Hertz Global Holdings, Inc., 8501 Williams Road, Estero, FL 33928. NASDAQ: HTZ.
Legal / subpoena
Serve The Hertz Corporation (the operating subsidiary, not the holding company), 8501 Williams Road, Estero, FL 33928. Hertz is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Hertz Customer Service
1-800-654-4173 — Reservations, billing disputes, damage claims, Gold Plus Rewards, and general inquiries.
Dollar Car Rental
1-800-800-4000
Thrifty Car Rental
1-800-334-1705
Hertz Gold Plus Rewards
1-800-654-3131
HQ Switchboard (Estero)
(239) 301-7000 — Media, investor, vendor, and executive-level inquiries. Mon–Fri 7:30am–6:00pm ET.
HQ Alternate Line
(239) 301-6800
Investor Relations
ir.hertz.com
Press / Newsroom
newsroom.hertz.com
Corporate Headquarters & Office Addresses
Principal executive headquarters
Hertz Global Holdings, Inc. / The Hertz Corporation
8501 Williams Road
Estero, FL 33928
United States
Former US headquarters (now regional office)
225 Brae Boulevard
Park Ridge, NJ 07656
International regional offices
- EMEA (Europe, Middle East, Africa): Hertz House, 11 Vine Street, Uxbridge, Middlesex UB8 1QE, UK
- Asia-Pacific: Unit 1201, 12/F, Tower A, The Place, 100 Zunyi Road, Changning District, Shanghai, China
- Continental Europe operations: Ludwig-Erhard-Straße 12, Eschborn, Germany
- France: 1 Rue Eugène Hénaff, Trappes, France
- Spain: Calle José Echegaray, 6B, Las Rozas de Madrid, Spain
- Benelux: PO Box 270, 2130 AG Hoofddorp, Netherlands
Hertz’s Estero campus — completed in 2015 — replaced the company’s long-standing Park Ridge, New Jersey headquarters, which Hertz had occupied since 1988. The relocation to Southwest Florida was driven by proximity to major tourism and travel markets (Orlando, Miami), improved talent access, and state incentive packages arranged with Florida Governor Rick Scott. The campus serves as the global operational hub for the Hertz, Dollar, and Thrifty brands, housing executive leadership, global strategy, finance, marketing, IT, and fleet management functions.
How to Escalate a Complaint
Call 1-800-654-4173 first
Document the date, rep name, and rental agreement number. For billing disputes, damage claim disagreements, or toll fee complaints, request a supervisor on the first call
Request the Damage Recovery Unit (DRU) for damage disputes
If billed for damage you did not cause, specifically ask to be transferred to the DRU. Provide all timestamped pick-up and return photos. If your credit card includes rental car collision coverage, also notify your card issuer simultaneously.
Submit a formal complaint through hertz.com
Visit hertz.com/rentacar/navigation/help/helpLanding.jsp and submit a written complaint tied to your rental agreement number. Written submissions create a documented record for further escalation.
Send a certified letter to the Estero HQ
Write to The Hertz Corporation, Customer Resolution, 8501 Williams Road, Estero, FL 33928. Include your rental agreement number, prior contact dates and rep names, and the specific resolution requested.
Dispute the charge with your credit card issuer
For unauthorized or disputed rental charges, file a chargeback with your card issuer directly — especially effective for damage billing disputes, unauthorized toll charges, and post-rental fee surprises.
File with the BBB
Hertz is listed with the BBB. File at bbb.org.
File with the FTC
For deceptive advertising, misleading rental terms, or fraudulent damage claim practices, file at reportfraud.ftc.gov.
File with the Florida AG
The Florida Attorney General’s consumer protection division can be reached at myfloridalegal.com. Hertz’s Estero HQ makes the Florida AG a natural escalation authority.
File with your State Attorney General
If your rental occurred in another state, that state’s AG consumer protection division has jurisdiction over the rental transaction.
File with the CFPB
For billing and financial disputes tied to Hertz’s credit and payment products, file at consumerfinance.gov/complaint.
Executive Leadership
Gil West — CEO, Hertz Global Holdings & The Hertz Corporation (since April 1, 2024)
West joined Hertz as CEO in April 2024, succeeding Stephen Scherr. He previously served as Chief Operating Officer of Delta Air Lines and as COO of General Motors’ Cruise autonomous vehicle subsidiary. He inherited a company still recovering from its 2020 bankruptcy and a costly EV overexpansion under prior leadership that generated $2.9 billion in vehicle depreciation losses. His “Back-to-Basics” strategy — centered on fleet right-sizing, per-unit revenue recovery, direct operating expense discipline, and customer experience improvement — delivered a $2 billion profitability improvement in FY2025 and Hertz’s first positive quarterly EPS in two years in Q3 2025. He has also drawn high-profile investor interest: in April 2025, hedge fund manager Bill Ackman (Pershing Square) disclosed a significant stake in Hertz, calling it an attractive turnaround opportunity, and West publicly welcomed the investment.
Scott Harrelson — Chief Financial Officer
Harrelson serves as CFO of both Hertz Global Holdings and The Hertz Corporation, overseeing financial reporting, fleet financing, capital structure, and investor relations. He has been a central architect of the fleet deleveraging and cost reduction program underlying the “Back-to-Basics” strategy. In May 2025, under his stewardship, Hertz extended $1.7 billion of its revolving credit facility maturities to June 2028, providing critical financial stability during the turnaround period. He is a regular presence on Hertz’s quarterly earnings calls and investor presentations