Michaels Headquarters Address, Corporate Office Location, and Contact Details
About
The Michaels Companies, Inc. is an American arts, crafts, and framing specialty retailer headquartered at 8000 Bent Branch Drive, Irving, Texas 75063 — in the Las Colinas area of Irving, near Dallas/Fort Worth. Founded in 1973 by Michael Dupey as a single store in Dallas, Michaels has grown into North America’s largest arts and crafts retailer, operating over 1,300 stores across 49 US states and Canada under the Michaels brand, along with Artistree — a manufacturer of custom and specialty framing merchandise — and MakerPlace by Michaels, a handmade goods marketplace. Michaels is no longer a public company. In April 2021, Apollo Global Management completed a $5 billion take-private acquisition, removing Michaels shares from the NASDAQ and transitioning the company to private equity ownership. As a private company, Michaels does not publicly report revenue, earnings, or store performance metrics. The company employs approximately 45,000 people and serves a primary customer base of creative hobbyists, home décor enthusiasts, teachers, and small business owners. Michaels competes with Hobby Lobby, Jo-Ann Fabrics (which filed for Chapter 11 bankruptcy in 2023 and subsequently liquidated in 2025), Walmart’s craft aisles, and Amazon for craft supply market share.
Critical ownership and privacy note: Because Michaels is privately held under Apollo Global Management, it files no public earnings, has no publicly traded ticker, and discloses no revenue or store-level financial data. All corporate governance flows through Apollo-controlled board structures, not public shareholder meetings. Customers, vendors, and journalists cannot access financial disclosures typically available for public companies.
Quick Facts
Founded
1973 (Dallas, Texas, by Michael Dupey)
HQ
8000 Bent Branch Drive, Irving, TX 75063
HQ phone
(972) 409-1300
Customer service
1-800-642-4235
Alternate HQ address
3939 W John Carpenter Freeway, Irving, TX 75063 (primary LinkedIn listing)
Owner
Apollo Global Management (private, since April 2021)
CEO
David Boone (since February 2025)
President
Heather Bennett
CFO
Perry Pericleous
Chief Merchandising Officer
Stacey Shively
Stores
1,300+ across 49 US states and Canada
Employees
~45,000
Brands
Michaels, Artistree, MakerPlace by Michaels
Website
michaels.com / michaelspressroom.com
What Brings You Here? Find the Right Contact
Michaels shopper — order, return, or in-store complaint
Call 1-800-642-4235 or visit michaels.com/help. Michaels accepts returns within 180 days with a receipt, or 60 days without a receipt for store credit. For online order issues, log in at michaels.com.
Michaels Rewards (loyalty program) inquiry
Manage your Michaels Rewards account at michaels.com/rewards or call 1-800-642-4235. For missing points or tier status questions, have your account email and recent receipt ready.
Custom framing order complaint
Custom framing orders are produced by Artistree, Michaels’ in-house framing manufacturer. For order delays, quality complaints, or damage, contact your store’s framing department directly, or escalate through 1-800-642-4235.
MakerPlace by Michaels seller or buyer inquiry
Visit makerplace.com or contact support through the MakerPlace platform. MakerPlace is Michaels’ dedicated handmade goods marketplace — seller and buyer disputes are handled through that platform’s support system.
Michaels app or website issue
Call 1-800-642-4235 or use the chat function at michaels.com.
Vendor / supplier inquiry
All supplier and procurement inquiries should be directed to The Michaels Companies, Inc., 8000 Bent Branch Drive, Irving, TX 75063 or through michaels.com vendor portal.
Media / press
Contact The Michaels Companies’ communications team through michaelspressroom.com. For media inquiries, write to 8000 Bent Branch Drive, Irving, TX 75063.
Legal / subpoena
Serve The Michaels Companies, Inc. or Michaels Stores, Inc. (the operating subsidiary), 8000 Bent Branch Drive, Irving, TX 75063. Michaels is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Customer Service
1-800-642-4235 — Orders, returns, Michaels Rewards, custom framing, and general inquiries.
HQ / Corporate Switchboard
(972) 409-1300 — Vendor, media, and executive-level inquiries.
Website support
michaels.com/help — Online order tracking, returns, and chat support.
Press Room
michaelspressroom.com — Media contacts and press releases.
Corporate Headquarters & Office Addresses
Principal corporate headquarters
The Michaels Companies, Inc.
8000 Bent Branch Drive
Irving, TX 75063
United States
Additional verified Irving address (corporate operations and primary LinkedIn)
3939 W John Carpenter Freeway
Irving, TX 75063
Former headquarters location
3600 W Royal Lane
Irving, TX 75063 (legacy address, now reassigned)
Michaels has maintained its corporate headquarters in Irving, Texas — in the Las Colinas business district — since its early growth years, though it has moved between several addresses within Irving over the decades. The 8000 Bent Branch Drive and 3939 W John Carpenter Freeway addresses both appear in verified corporate databases and likely reflect different buildings within Michaels’ consolidated Irving campus. Following Apollo’s 2021 take-private acquisition, the company downsized its headquarters footprint while remaining in Irving.
How to Escalate a Complaint
Call 1-800-642-4235 first
Document the date, rep name, and any case reference number. For return disputes, online order errors, or Michaels Rewards discrepancies, request a supervisor.
Speak with the store manager directly
For in-store experience complaints, the store manager has direct authority to resolve purchase disputes, return policy exceptions, and service complaints on the spot.
Submit feedback at michaels.com/help
The online customer service portal creates a written record of your complaint, tied to your order number or account.
Send a certified letter to the Irving HQ
Write to The Michaels Companies, Inc., Customer Resolution, 8000 Bent Branch Drive, Irving, TX 75063. Include your order number or receipt number, prior contact dates and rep names, and the specific resolution requested.
Dispute the charge with your credit card issuer
For unauthorized or disputed charges on a purchase, file a chargeback with your card issuer as a parallel escalation channel.
File with the BBB
Michaels is listed with the BBB. File at bbb.org.
File with the FTC
For deceptive advertising, misleading promotions, or return policy violations, file at reportfraud.ftc.gov.
File with the Texas AG
The Texas Attorney General’s consumer protection division can be reached at texasattorneygeneral.gov/consumer-protection. Michaels’ Irving HQ makes the Texas AG a relevant escalation authorit
Executive Leadership
David Boone — CEO (since February 2025)
Boone joined Michaels as CEO and member of the Board of Directors in February 2025, succeeding the interim office of the CEO that had been running the company since January 2025. He brings extensive retail and consumer experience, joining at a critical moment as Michaels faces the post-Apollo transformation agenda: digital and e-commerce expansion, the MakerPlace marketplace scaling, and competing against Hobby Lobby for market leadership in a specialty crafts segment that saw major consolidation after Jo-Ann Fabrics’ 2025 liquidation — a development that opened significant white space for Michaels to capture displaced craft shoppers.
Heather Bennett — President
Bennett served as one of three co-leaders of the interim office of the CEO following Buchanan’s departure in January 2025, alongside CFO Perry Pericleous and CMO Stacey Shively. She continues as President under the permanent CEO structure. Her role spans day-to-day operational leadership across Michaels’ 1,300+ store footprint and omnichannel platform.
Perry Pericleous — Chief Financial Officer
Pericleous oversees Michaels’ financial operations, capital structure, and Apollo-related debt management. As a private company with a leveraged buyout capital structure from the 2021 Apollo acquisition, debt service management is a central CFO priority. He served as part of the three-person interim leadership team during the January–February 2025 CEO transition period