Santander Bank Headquarters Address, Corporate Office Location, and Contact Details

About

Santander Bank, N.A. (SBNA) is an American retail and commercial bank headquartered in Boston, Massachusetts and a wholly owned subsidiary of Spain-based Banco Santander S.A. — one of the largest banks in the world by market capitalization. Formerly known as Sovereign Bank, the company was rebranded as Santander Bank in 2013 after Banco Santander acquired a controlling interest. As of 2025, Santander Bank holds approximately $89.5 billion in assets and serves over 2 million customers through roughly 400 branches and 2,000+ ATMs concentrated across 8 northeastern states: Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. In the US, the broader Santander entity — Santander Holdings USA, Inc. (SHUSA) — also encompasses Santander Consumer USA, a major auto lending platform, giving the combined US operation approximately $215 billion in assets and 5 million customers.

Quick Facts

Founded

1857 (as Sovereign Bank predecessor; rebranded Santander Bank 2013)

HQ

75 State Street, Boston, MA 02109

Industry

Retail & Commercial Banking

Parent Company

Banco Santander S.A. (Spain) — NYSE: SAN

CEO (Santander US & SBNA)

Christiana Riley (since February 2025)

Total Assets (SBNA)

~$89.5 billion

Total Assets (Santander US)

~$215 billion

Employees (US)

~11,000

Branches

~400 across 8 northeastern states

FDIC Certificate

29950

ABA Routing Number

011075150

SWIFT/BIC

SVRNUS33XXX

What Brings You Here? Find the Right Contact

Personal banking customer — account, card, or service issue

Call 1-877-768-2265 (main customer service line). Available 24/7 for account inquiries, card disputes, lost/stolen cards, and general retail banking support. You can also log in at santanderbank.com to manage your account online.

Mortgage or home lending

Call 1-888-222-4227 for mortgage servicing inquiries, payment questions, and home equity line of credit support.

Commercial or business banking

Call 1-877-768-2265 and select the business banking option, or visit santanderbank.com/business. Dedicated relationship managers handle small business and mid-market commercial clients.

Corporate & Investment Banking (CIB)

Contact the CIB team through the corporate switchboard at (617) 346-7200 or via santandercib.com. David Hermer leads CIB US operations.

Auto lending — Santander Consumer USA

Santander Consumer USA is a separate entity handling auto loans and financing. Call 1-888-222-4227 or visit santanderconsumerusa.com for auto loan inquiries.

Investor relations (parent — Banco Santander)

Banco Santander S.A. is publicly traded on NYSE as SAN and on the Madrid Stock Exchange as SAN SM. IR inquiries for the parent can be directed to investor.santander.com. Santander Bank N.A. is a private subsidiary and does not file independently with the SEC.

Media / press

Contact Santander US communications through santanderus.com/about-us or via the parent company’s press office at santander.com/press-room.

Legal / subpoena

Serve Santander Bank, N.A., 75 State Street, 5th Floor, Boston, MA 02109. For matters involving Santander Holdings USA, Inc. (the parent holding company in the US), the same Boston address applies.

Phone Directory

Personal Customer Service

1-877-768-2265 — 24/7 line for retail banking, card issues, account inquiries, and dispute resolution.

General Customer Care

1-888-222-4227 — Alternative general helpline for banking and mortgage inquiries.

TTY/TDD (Accessibility)

711 or 1-877-768-2265 — For hearing-impaired customers via relay service.

Corporate Headquarters (Boston)

(617) 346-7200 — For corporate-level, vendor, and business inquiries. Mon–Fri business hours.

Corporate Switchboard

(617) 757-3410 — Direct line for the 75 State Street principal office, Mon–Fri 8am–5pm.

Corporate Headquarters Address

Principal US office (Santander Bank, N.A.)

Santander Bank, N.A.
75 State Street, 5th Floor
Boston, MA 02109
United States

Additional US offices

• New York, NY: 45 E 53rd St
• Miami, FL: 1401 Brickell Ave
• Dallas, TX: 1601 Elm St
• Wilmington, DE: 201 N Walnut St

Parent company global headquarters

Banco Santander S.A.
Santander Group City, Av. de Cantabria s/n
28660 Boadilla del Monte, Madrid, Spain

The 75 State Street Boston office is a corporate and executive facility and does not operate as a retail branch. Customer-facing branch services at this address are handled separately. All retail customer service matters should be directed to 1-877-768-2265 or to the nearest branch via locations.santanderbank.com.

How to Escalate a Complaint

1. Call customer service first — 1-877-768-2265. Note the call date, rep name, and case or reference number. Most billing disputes, fee refunds, and account issues are resolved at this level.
2. Submit a written complaint online — Use the contact form at santanderbank.com/contact. Written records escalate automatically within Santander’s complaints management system and must receive a formal response under federal banking regulations.
3. Visit your branch manager — For disputes involving a specific branch transaction or local service issue, visit the branch in person and ask for the Branch Manager. Branch managers have authority to resolve most local account matters.
4. Request formal escalation to the Office of the President — When calling 1-877-768-2265, ask specifically for an executive resolution team or Office of the President representative. Santander is required to maintain a formal complaints resolution process under OCC and CFPB oversight.
5. Send a certified letter to HQ — Write to Santander Bank, N.A., 75 State Street, 5th Floor, Boston, MA 02109. Include your account number, branch location if relevant, dates of prior contact, and the specific resolution you are requesting.
6. File with the OCC (Office of the Comptroller of the Currency) — As a nationally chartered bank (N.A. designation), Santander Bank is regulated by the OCC. File a complaint at helpwithmybank.gov. The OCC requires the bank to formally respond and investigate.
7. File with the CFPB — The Consumer Financial Protection Bureau handles consumer banking complaints at consumerfinance.gov/complaint. CFPB filings require a bank response within 15 days.
8. File with the BBB — Santander Bank is listed under the Boston, MA BBB chapter at bbb.org.

Executive Leadership

Christiana Riley — CEO & President, Santander US; President & CEO, Santander Bank, N.A. (since February 2025)

Riley was named CEO of Santander US in January 2025 and assumed the role officially in February 2025, succeeding Tim Wennes who held the position since 2020. She is also a member of the PagoNxt Board, Santander’s payments solution subsidiary. Prior to this role, Riley served as CEO of Deutsche Bank Americas — a position she held from 2019 to 2024 — where she led the bank’s US, Canada, and Latin America businesses through a period of significant restructuring and renewed growth. Before Deutsche Bank Americas, she held senior roles in Deutsche Bank’s corporate banking and capital markets divisions. Riley reports to Banco Santander Executive Chair Ana Botín.

Swati Bhatia — Head of Retail Banking & Transformation

Oversees Santander Bank’s retail branch network, consumer banking products, and the bank’s ongoing digital transformation initiatives across its Northeast branch footprint.

David Hermer — Head of Corporate & Investment Banking US

Joined Santander in August 2023 and was additionally appointed Directing Officer of Banco Santander SA New York Branch in January 2024. Brings over 30 years of investment banking experience, having spent significant time at Credit Suisse where he most recently served as Global Head of Equity and Debt Capital Markets.

Michael Lee — Head of Commercial Banking

Leads commercial banking operations serving mid-market and large corporate clients across Santander’s US footprint.

David McClelland — Head of Auto (Santander Consumer USA)

Oversees Santander Consumer USA, the auto lending arm of Santander Holdings USA. Santander Consumer USA is one of the largest auto lenders in the US and operates separately from Santander Bank N.A.

Luis Bermudez — Head of Wealth

Leads Santander’s US wealth management, private banking, and investment advisory business lines.

Ana Botín — Executive Chair, Banco Santander S.A. (Ultimate Corporate Authority)

As Executive Chair of the parent company Banco Santander, Botín sets the strategic direction for all Santander entities globally including Santander Bank N.A. She has served as Executive Chair since 2014 and is a member of the Santander family that has led the bank for decades. Banco Santander reported a record attributable profit of €14.1 billion in full-year 2025, up 12% year-on-year.