Frontier Communications Headquarters Address, Corporate Office Location, and Contact Details

About

Frontier Communications Parent, Inc. is an American telecommunications company and one of the largest pure-play fiber broadband providers in the United States. Founded in 1935 and formerly publicly traded on Nasdaq under the ticker FYBR, Frontier was acquired by Verizon Communications in a $20 billion deal that received final regulatory approval and closed in January 2026. Frontier operates in 25 states and had expanded its fiber network to nearly 30 million homes and businesses at the time of acquisition. The company emerged from Chapter 11 bankruptcy in April 2021 and underwent a dramatic turnaround under CEO Nick Jeffery, growing from a struggling legacy telecom into the country’s fastest fiber-building operation before being absorbed into Verizon.

Critical address correction: Many directories including the source site still list Frontier at its old Connecticut address of 401 Merritt 7, Norwalk, CT 06851. This is outdated. Frontier relocated its principal headquarters to Dallas, Texas in September 2023, establishing its “GigaHub” office at 1919 McKinney Ave, Dallas, TX 75201 in Uptown Dallas. As of January 2026, Frontier now operates as a subsidiary of Verizon Communications.

Quick Facts

Founded

1935

Current HQ

1919 McKinney Ave, Dallas, TX 75201 (GigaHub, Uptown Dallas)

Former HQ

401 Merritt 7, Norwalk, CT 06851 (vacated 2023)

Industry

Fiber Broadband / Telecommunications

Status

Acquired by Verizon Communications — January 2026

Former Ticker

Nasdaq: FYBR (delisted upon Verizon acquisition)

CEO

Nick Jeffery (President & CEO since March 2021)

CFO

Scott Beasley

Revenue (pre-acquisition, est.)

~$5.75B annually

Employees

~12,400

States served

25

Fiber passings at acquisition

~30 million homes and businesses

What Brings You Here? Find the Right Contact

Residential customer — internet, phone, or TV service

Call 1-800-921-8101 for billing, outages, service changes, upgrades, and technical support. You can also manage your account at frontier.com/resources/manage-account.

Business customer — small or enterprise

Call 1-800-921-8101 and select the business option, or visit frontier.com/local/business for dedicated business support. Enterprise clients can reach account managers through their assigned representative.

New service / moving

Visit frontier.com or call 1-855-981-2500 to check availability and set up service at a new address.

Post-acquisition / Verizon transition questions

As of January 2026, Frontier is a Verizon subsidiary. For questions about how the acquisition affects your service or billing, call Frontier’s existing customer line at 1-800-921-8101. Verizon has stated existing Frontier service and pricing will not change immediately.

Corporate / vendor / supplier

Contact the Dallas GigaHub at 1919 McKinney Ave, Dallas, TX 75201 or reach the corporate switchboard through frontier.com/contact. Vendor and procurement inquiries are now managed through Verizon’s enterprise channels.

Investor relations (legacy)

Frontier was delisted from Nasdaq upon Verizon’s acquisition in January 2026. Former shareholders with outstanding matters can visit investor.frontier.com or contact Verizon’s IR team at investor.verizon.com.

Media / press

Contact Frontier’s communications team through newsroom.frontier.com. Post-acquisition, brand-level media inquiries may also be routed through Verizon’s PR team at verizon.com/about/news.

Legal / subpoena

Serve Frontier Communications Parent, Inc., 1919 McKinney Ave, Dallas, TX 75201. For legacy legal matters filed pre-acquisition, the Norwalk, CT registered agent records may still apply — confirm with the filing court.

Phone Directory

Residential Customer Service

1-800-921-8101 — Billing, technical support, outages, account changes, and cancellations. Available 24/7.

New Service / Sales

1-855-981-2500 — Check availability, new installations, and plan sign-ups.

Business Customer Line

1-800-921-8101 (select Business) — Small business and enterprise account support.

Corporate Headquarters (Dallas GigaHub)

Via frontier.com/contact — Direct switchboard number is not publicly listed. Use the online contact form for corporate-level inquiries.

Corporate Headquarters Address

Current principal office (Dallas — active since September 2023)

Frontier Communications Parent, Inc.
1919 McKinney Ave
Dallas, TX 75201
United States

Former headquarters (vacated — do not use for current correspondence)

401 Merritt 7
Norwalk, CT 06851

The Dallas office — branded internally as the “GigaHub” — is a 95,000 sq ft facility in Uptown Dallas housing the CEO, executive leadership team, and hundreds of corporate employees.

The Norwalk, CT office still functions as a secondary operations hub for Northeast-facing teams and legacy systems but is no longer the registered principal executive office.

As of January 2026, Frontier operates as a wholly owned subsidiary of Verizon Communications. The company does not operate walk-in customer service locations at HQ — all residential and business service matters are handled by phone at 1-800-921-8101 or at frontier.com.

How to Escalate a Complaint

1. Call customer service first — 1-800-921-8101. Document the call date, rep name, and case reference number. For billing disputes, ask specifically for a billing supervisor on the first call.
2. Use the online escalation form — Visit frontier.com/contact and submit a formal written complaint. Written records are routed to the Office of the President team and generally receive faster resolution than repeat phone calls.
3. Request the Office of the President — When calling 1-800-921-8101, ask to be transferred to the “Office of the President” or executive customer relations. Frontier maintains a dedicated team for unresolved escalations that standard support cannot close.
4. Send a certified letter to Dallas HQ — Write to Frontier Communications Parent, Inc., 1919 McKinney Ave, Dallas, TX 75201. Include your account number, service address, dates of prior contact, and the specific resolution you are requesting.
5. File with your State Public Utilities Commission (PUC) — Frontier is regulated as a telecommunications carrier in all 25 states it operates. State PUCs have authority over billing practices, service quality, and consumer protection in telecom. File with your state’s PUC or PSC for unresolved service disputes.
6. File with the FCC — The Federal Communications Commission handles broadband and telecom consumer complaints at consumercomplaints.fcc.gov. FCC filings require a company response within 30 days.
7. File with the BBB — Frontier Communications Corp. is listed with the BBB. Note: Frontier has historically received a high volume of BBB complaints given its large customer base. Filing at bbb.org still triggers a formal corporate response.

Executive Leadership

Nick Jeffery — President & CEO (since March 2021)

Jeffery joined Frontier in March 2021 to lead its post-bankruptcy turnaround, having previously served as CEO of Vodafone UK where he returned the business to revenue and market share growth and made it Europe’s fastest-growing broadband provider. Before Vodafone UK, he served as CEO of Cable & Wireless Worldwide after its acquisition by Vodafone. Under Jeffery’s leadership, Frontier emerged from Chapter 11 bankruptcy in April 2021, relocated its HQ to Dallas in 2023, and was acquired by Verizon for $20 billion — closing January 2026 — in what ranks among the largest telecom acquisitions in recent US history. He holds a BA in Economics from the University of Warwick and is a graduate of executive programs at INSEAD and Wharton. Age 57. His future role within Verizon post-integration has not been publicly disclosed.

Scott Beasley — Chief Financial Officer

Serves as CFO overseeing all financial operations, treasury, accounting, and financial planning at Frontier. Beasley has been a key figure in Frontier’s financial turnaround and its preparation for the Verizon acquisition process.

Veronica Bloodworth — Chief Network Officer

Leads Frontier’s network engineering and infrastructure strategy, overseeing the company’s aggressive fiber build-out program — the core of its turnaround story. Under her leadership, Frontier expanded fiber passings significantly as part of its “Building Gigabit America” initiative.