BJ’s Wholesale Club Headquarters Address, Corporate Office Location, and Contact Details

About

BJ’s Wholesale Club is a publicly traded membership warehouse club chain operating exclusively in the eastern United States. It is the third-largest warehouse club in the US behind Costco and Sam’s Club. Headquartered in Marlborough, Massachusetts, BJ’s pioneered the warehouse club model in New England in 1984 and now operates 255 clubs and 190 BJ’s Gas locations across 21 states. Unlike Costco and Sam’s Club, BJ’s focuses entirely on the East Coast and accepts manufacturer coupons — a meaningful differentiator for its member base.

Quick Facts

Founded

1984

Industry

Membership Warehouse Club / Retail

Headquarters

Marlborough, MA

Chairman & CEO

Bob Eddy

CFO

Laura Felice (EVP)

Ticker

NYSE: BJ

FY2024 full-year results

Record year with all-time high membership

Members

8 million (record, as of Q2 FY2025)

Clubs

255 clubs + 190 BJ’s Gas locations

States

21 (all eastern US)

Comparable club sales (ex-gas) FY2025 guidance

+2.0% to +3.5%

What Brings You Here? Find the Right Contact

Member billing / account issue

Call 1-800-257-2582 or visit bjs.com/help. For membership fee disputes, account freezes, or duplicate charges, speak with a member services representative at any club location — they can resolve most issues on the spot.

Cancel or downgrade membership

Call 1-800-257-2582 or visit your local club’s Member Services desk. BJ’s offers a prorated refund on unused membership fees if you cancel — a policy that distinguishes it from Costco (which also refunds but requires in-person processing).

Investor relations

Contact Catherine Park, VP of Investor Relations, at cpark@bjs.com or (774) 512-6744. Full filings and earnings at investors.bjs.com.

Media / press

Contact Kirk Saville, Head of Corporate Communications, at ksaville@bjs.com or (774) 512-5597.

Corporate gifting / business membership

BJ’s offers business membership tiers for small businesses. Call 1-800-257-2582 and ask for Business Membership Services.

Legal / subpoena

Serve BJ’s Wholesale Club Holdings, Inc. c/o CT Corporation System, 155 Federal Street, Suite 700, Boston, MA 02110.

Phone Directory

Member services (general)

1-800-257-2582 — Membership, billing, lost cards, account questions. Available daily.

Club-level issues

Find your local club’s direct number at bjs.com/club-locator — store-level calls are faster for in-store complaints, gas station issues, and same-day matters.

Investor relations

(774) 512-6744 — Catherine Park, VP Investor Relations.

Media / PR

(774) 512-5597 — Kirk Saville, Head of Corporate Communications.

Corporate headquarters main

(774) 512-7400 — Marlborough, MA campus. For executive and business-level inquiries.

Corporate Headquarters Address

BJ’s Wholesale Club Holdings, Inc. 350 Campus Drive Marlborough, MA 01752 United States

The Marlborough campus is BJ’s primary corporate headquarters located approximately 30 miles west of Boston. The campus is not open to public walk-in visits. BJ’s also maintains operational offices supporting its 21-state club network.

How to Escalate a Complaint

1. Speak with the club’s General Manager — For in-club issues (product quality, service problems, gas station disputes), the General Manager at your home club has direct authority to resolve most issues, issue refunds, or escalate to regional leadership. Ask for the GM by name at the Member Services desk.
2. Contact BJ’s corporate member services — Call 1-800-257-2582 and ask to speak with a supervisor or request escalation to the Member Relations team. Get a case number for every call.
3. Write to corporate — Send a certified letter to BJ’s Wholesale Club Holdings, Inc., Attn: Member Relations, 350 Campus Drive, Marlborough, MA 01752. Include your membership number, club location, dates of prior contact, and the specific resolution you are requesting.
4. Dispute with your credit card issuer — For unresolved billing errors (duplicate charges, charges after cancellation), a chargeback through your bank or credit card is an effective and legally protected option under the Fair Credit Billing Act. Keep all receipts and membership correspondence as documentation.
5. File with the BBB or MA AG — File at bbs.org for general complaints, or with the Massachusetts Attorney General’s consumer protection division at mass.gov/ago for consumer issues related to membership practices. BJ’s is headquartered in Massachusetts and the AG’s office has direct jurisdiction.

Executive Leadership

Bob Eddy — Chairman & CEO

Has led BJ’s as Chairman and CEO through a sustained period of growth — the company delivered its 12th consecutive quarter of traffic growth in Q4 FY2024 and reached a record 8 million members in Q2 FY2025. Under Eddy, BJ’s has accelerated digital sales (34% digitally enabled comparable sales growth in Q2 FY2025), expanded its club count, and grown its gas station network. For CEO-level correspondence, write to BJ’s Wholesale Club Holdings, Attn: Office of the CEO, 350 Campus Drive, Marlborough, MA 01752.

Laura Felice — EVP & Chief Financial Officer

Has served as CFO through BJ’s record FY2024 performance and is managing FY2025 guidance amid macro uncertainty. Has raised FY2025 adjusted EPS guidance twice during the year reflecting stronger-than-expected performance. Key contact for investor and analyst inquiries alongside the IR team.