Amazon Headquarters Address, Corporate Office Location, and Contact Details
Amazon has dual headquarters: its original global headquarters in Seattle, Washington, and its second headquarters (HQ2) in Arlington, Virginia. The Seattle headquarters campus is centered around 410–440 Terry Avenue N and nearby towers (such as the Doppler and Day 1 buildings) in the South Lake Union / Denny Triangle area, while HQ2 is located in the National Landing neighborhood of Arlington, Virginia.
Quick Facts
Corporate Headquarters Address – HQ1 (Seattle)
Amazon.com, Inc., 410 Terry Ave N, Seattle, WA 98109, United States
Corporate Headquarters Address – HQ2 (Arlington)
Amazon HQ2, 525 14th Street South, Arlington, VA 22202, United States (Metropolitan Park campus in National Landing)
Corporate Headquarters Main Phone (Seattle Campus Line Commonly Cited)
+1 206‑266‑1000
Customer Support / Service – U.S. Retail (Amazon.com Orders)
1‑888‑280‑4331
Customer Support / Service – Amazon Business (U.S.)
1‑866‑486‑2360
Customer Support / Service – AWS (U.S. & global support entry, via console)
Support initiated through aws.amazon.com/support; phone contact is provided once a support case is opened.
Official Websites
Corporate: aboutamazon.com
Retail: amazon.com
Stock Exchange / Ticker
NASDAQ: AMZN
Industry
E‑commerce, cloud computing, digital streaming, and technology services (online retail, AWS, Prime Video, devices, and more)
Founded
1994, Seattle, Washington, by Jeff Bezos as an online bookstore that expanded into a diversified technology and retail company.
Amazon Corporate Headquarters Addresses
Amazon’s primary corporate headquarters, HQ1, is in Seattle’s South Lake Union / Denny Triangle area, with 410 Terry Ave N, Seattle, WA 98109, and adjacent buildings (such as 440 Terry Ave N and the Doppler and Day 1 towers on 7th Avenue) forming the core of the campus. These urban offices span more than 15 million square feet across over 50 buildings in Seattle and nearby Bellevue and Redmond, housing tens of thousands of corporate and technical employees.
HQ2, Amazon’s East Coast headquarters in the National Landing neighborhood of Arlington, Virginia, is anchored by the Metropolitan Park development at approximately 525 14th Street South, Arlington, VA 22202. Phase 1 of HQ2 opened in 2023 with two 22‑story office towers designed for up to about 14,000 employees, with additional development planned as part of a multi‑billion‑dollar investment.
Amazon Customer Service and Support
For typical Amazon.com retail customers in the United States, the primary customer‑service number is 1‑888‑280‑4331, used in conjunction with help pages and chat features on amazon.com. Amazon directs most support through the “Help & Customer Service” section of its website and app, where users can get order help, returns and refunds, account support, and device troubleshooting, often with callback or chat options instead of direct-dial phone entry.
Amazon Business has a dedicated support channel for business customers, with U.S. phone support commonly referenced at 1‑866‑486‑2360 alongside online case and chat options in the Amazon Business help center. AWS (Amazon Web Services) uses a case‑based support model: customers sign in to the AWS console and open a support case, after which region‑appropriate phone and chat options are provided depending on support plan and severity.
Corporate Email and Online Contacts
Amazon does not promote a single generic corporate email address for customers, instead relying on its website and app for most support:
- Retail customer support is accessed through the “Help” section on amazon.com, with options for messaging, chat, and phone callbacks tied to specific orders.
- AWS, Amazon Business, and other business‑facing units use account‑based support centers where authenticated users open and track cases online.
- Media, investor relations, and PR contacts are listed on aboutamazon.com and the Investor Relations section, with dedicated email addresses and forms for journalists and investors rather than general consumers.
Because of the scale of its operations, Amazon strongly encourages customers and partners to start from the appropriate online help portal rather than sending unsolicited email to corporate addresses.
How to Contact Amazon Corporate Office
For everyday issues with orders, deliveries, returns, or account access, Amazon directs customers to use the Help section of amazon.com or the Amazon app, and to call 1‑888‑280‑4331 when a phone call is necessary. Business customers should use their dedicated portals: Amazon Business via amazon.com/business help and AWS via the AWS console support center, where they can initiate cases and, if needed, request a phone call from support.
For corporate‑level matters—such as legal correspondence, executive communications, or vendor relations—mail can be addressed to Amazon.com, Inc., 410 Terry Ave N, Seattle, WA 98109, United States, recognizing that many operational and legal teams are distributed across multiple buildings in the Seattle HQ1 campus. HQ2‑related community or governmental communications typically reference Amazon’s Arlington offices at 525 14th Street South, Arlington, VA 22202.
About Amazon
Amazon began in 1994 as an online bookstore and has grown into a global technology company with major businesses in e‑commerce, cloud computing (AWS), digital streaming, and devices. Its headquarters in the Puget Sound region (Seattle, Bellevue, Redmond) and HQ2 in Arlington anchor a global network of corporate offices, fulfillment centers, tech hubs, and retail locations spanning North America, Europe, and other regions. Amazon continues to invest heavily in infrastructure, logistics, and cloud technology, coordinated from its dual‑headquarters model.
Frequently Asked Questions
Where are Amazon’s headquarters located?
Amazon’s primary headquarters (HQ1) is in Seattle, Washington, centered around 410 Terry Ave N and nearby towers, and its second headquarters (HQ2) is in Arlington, Virginia, at the Metropolitan Park campus near 525 14th Street South.
What is Amazon’s main corporate phone number?
A commonly cited main line for Amazon’s Seattle corporate campus is +1 206‑266‑1000.
What is the main customer service number for Amazon.com orders in the U.S.?
The primary U.S. retail customer service number is 1‑888‑280‑4331.
What industry does Amazon operate in?
Amazon operates across e‑commerce, cloud computing (AWS), digital streaming, and technology products and services.
How can I contact Amazon for AWS support?
Sign in to the AWS console at aws.amazon.com/support and open a support case; phone and chat options are provided within your account based on support plan and issue severity.