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E-Trade Headquarters Address, Corporate Office Location, and Contact Details

etrade

About

ETRADE from Morgan Stanley is a pioneer in online brokerage and a wholly owned subsidiary of Morgan Stanley (NYSE: MS), headquartered at 671 N. Glebe Road, Arlington, Virginia 22203. Founded in 1982 by William A. Porter and Bernard A. Newcomb in Palo Alto, California as TradePlus, ETRADE launched in 1992 as the first platform to offer electronic trading to individual investors, executing the first-ever electronic trade by an individual retail investor via CompuServe. Morgan Stanley acquired E*TRADE in October 2020 for approximately $13 billion, integrating it as one of three core channels in Morgan Stanley Wealth Management — alongside advisor-led and workplace investing.

Today ETRADE serves millions of self-directed retail investors and traders with its flagship Power ETRADE** web platform (ranked #1 Web Trading Platform, StockBrokers.com 2025 Awards) and its Power ETRADE Pro desktop platform — launched July 2025 for active traders requiring advanced customization. Morgan Stanley also announced in September 2025 that E*TRADE will offer cryptocurrency trading (Bitcoin, Ethereum, Solana)cryptocurrency trading (Bitcoin, Ethereum, Solana) in the first half of 2026, through a partnership with digital asset infrastructure provider Zerohash.

Quick Facts

CEO (ETRADE)

 Michael A. Pizzi

Industry

Financial Services / Online Brokerage

Founded

1982, Palo Alto, California (by William A. Porter & Bernard A. Newcomb)

Employees

5,000–10,000

Hours

Mon–Fri 12:00 AM–11:59 PM ET (Customer Service)

Email

No direct public email — use us.etrade.com/e/t/etrade/help for support

Website

us.etrade.com

Contact Page

us.etrade.com/e/t/etrade/help

Careers Page

etrade.com/careers

What Brings You Here? Find the Right Contact

Brokerage account / trading questions / technical support

Call 1-800-387-2331 (Mon–Fri 12:00 AM–11:59 PM ET; 24/7 for urgent account matters).

Stock plan / equity compensation (employee stock options, RSUs, ESPP)

Call 1-800-838-0908 or visit us.etrade.com/etx/aw/stockplans for corporate stock plan administration inquiries.

Options / futures trading support

Call 1-800-387-2331 and select the options/futures desk. Available extended hours to support active traders.

Banking (ETRADE Bank / cash management)

 Call 1-800-503-9223 (Mon–Fri 8am–8pm ET).

Wire transfers / account transfers (ACATS)

Initiate through your E*TRADE account dashboard online or call 1-800-387-2331 for assistance.

Privacy / data requests

Submit through the E*TRADE Privacy Policy page at us.etrade.com/e/t/etrade/privacy.

Media / press

Contact Morgan Stanley Media Relations at (212) 761-4000 or mediarelations@morganstanley.com.

Legal / subpoena

Serve E*TRADE Financial Corporation at 671 N. Glebe Road, Arlington, VA 22203, or through Morgan Stanley’s registered agent in Virginia. Confirm at the Virginia State Corporation Commission at scc.virginia.gov.

Phone Directory

Customer Service

1-800-387-2331 (Mon–Fri 12:00 AM–11:59 PM ET)

Stock Plan Services

1-800-838-0908

ETRADE Bank

 1-800-503-9223

Corporate HQ

(646) 521-4300

Website

us.etrade.com

Morgan Stanley Media

(212) 761-4000 

Corporate Headquarters Address

E*TRADE Financial Corporation

(A subsidiary of Morgan Stanley)
671 N. Glebe Road
Arlington, VA 22203

Parent Company

Morgan Stanley
1585 Broadway
New York, NY 10036

How to Escalate a Complaint

  1. Call 1-800-387-2331 and get a case reference number — always note the rep’s name and case ID for follow-up.
  2. Send a certified letter to Arlington HQ — write to E*TRADE Financial Corporation, Attn: Customer Relations, 671 N. Glebe Road, Arlington, VA 22203. Include your account number, specific issue with dates, all prior contact references, and resolution requested.
  3. File with FINRA at finra.org/investors/have-problem — ETRADE is a FINRA-registered broker-dealer; FINRA arbitration is often the binding dispute resolution process specified in ETRADE’s customer agreement.
  4. File with the SEC at sec.gov/tcr for securities law violations, fraudulent trading, or market manipulation concerns.
  5. File with the CFPB at consumerfinance.gov/complaint for banking issues involving E*TRADE Bank (savings, cash management, billing errors).
  6. File with SIPC at sipc.org if you believe assets in your account are missing due to broker failure — E*TRADE accounts are SIPC-insured up to $500,000 ($250,000 cash).
  7. File with the Virginia SCC at scc.virginia.gov for state-level financial services violations.
  8. For crypto trading issues (launching H1 2026): Once live, E*TRADE crypto complaints can be escalated to the CFTC at cftc.gov/complaint for futures/derivatives and to the SEC for securities-related crypto matters
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