Five Below Headquarters Address, Corporate Office Location, and Contact Details

About

Five Below Inc. is an American specialty discount retail chain targeting tweens and teens, headquartered at 701 Market Street, Philadelphia, Pennsylvania 19106 — the historic Lit Brothers Building, known internally as “WowTown.” Founded in 2002 by Tom Vellios and David Schlessinger, Five Below prices most products between $1–$5, with a select assortment above $5, and trades on NASDAQ under the ticker FIVE.

Quick Facts

Founded

2002 (Philadelphia, PA)

Industry

Specialty discount retail

HQ Address

701 Market Street, Philadelphia, PA 19106

Ticker

NASDAQ: FIVE

Employees

20,000+

Corporate Phone

(215) 546-7909

Customer Service

1-866-523-5696

Website

fivebelow.com

What Brings You Here? Find the Right Contact

Five Below customer — order, return, or billing complaint

Call 1-866-523-5696 or visit fivebelow.com for returns and order support.

Five Below in-store complaint

For in-store experience or product issues, the store manager at your local Five Below is the fastest resolution path.

Five Below online order issue

Manage online orders and submit disputes through fivebelow.com or call 1-866-523-5696.

Investor relations (NASDAQ: FIVE)

Contact the Corporate Secretary, Five Below Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106, or visit investor.fivebelow.com.

Board of Directors contact

Write to Corporate Secretary, Five Below Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106.

Legal / subpoena

Serve Five Below Inc., 701 Market Street, Philadelphia, PA 19106. Confirm the registered agent through the Pennsylvania Department of State at dos.pa.gov.

Phone & Contact Directory

Customer service

1-866-523-5696

Corporate phone

(215) 546-7909

HQ address

701 Market Street, Philadelphia, PA 19106

Investor relations

investor.fivebelow.com

Website

fivebelow.com

How to Escalate a Complaint

1. Speak with the store manager — For in-store product or experience complaints, the location manager has direct authority to resolve issues on the spot.
2. Call 1-866-523-5696 — Five Below’s customer service line for order, billing, and return escalations.
3. Use fivebelow.com — Manage returns and submit documented complaints through the website portal.
4. Mail to the Philadelphia HQ — Write to Five Below Inc., Customer Relations, 701 Market Street, Philadelphia, PA 19106.
5. File with the Pennsylvania AG — The Pennsylvania AG’s consumer protection bureau at attorneygeneral.gov handles unresolved retail complaints.
6. File with the FTC — For deceptive pricing or advertising practices, file at ftc.gov/complaint.
7. File with the BBB — Five Below Inc. is listed with the BBB. File at bbb.org.
8. Investor complaint — file with the SEC — For NASDAQ: FIVE securities concerns, file at sec.gov/tcr.