American Eagle Outfitters Headquarters Address, Corporate Office Location, and Contact Details
About
American Eagle Outfitters, Inc. is an American publicly traded clothing and accessories retailer headquartered at 77 Hot Metal Street, Pittsburgh, Pennsylvania 15203 — at the SouthSide Works mixed-use complex on the south bank of the Monongahela River in Pittsburgh — which became American Eagle’s corporate home in mid-2007, following relocation from its former headquarters in Warrendale, Pennsylvania. The campus spans two adjacent buildings — 19 Hot Metal Street and 77 Hot Metal Street — with the street numbers symbolically chosen to honor American Eagle’s founding year of 1977. American Eagle Outfitters was founded in 1977 and went public on NYSE under the ticker AEO.
American Eagle Outfitters operates as a portfolio of brands: American Eagle (flagship denim and casual apparel for young men and women), Aerie (intimates, activewear, and swimwear), OFFL/NE by Aerie (off-price Aerie), Todd Snyder (premium American menswear), and Unsubscribed (slow fashion essentials). In April 2024, American Eagle signed the largest new office deal of the year in New York City — approximately 338,000 square feet at 63 Madison Avenue — for its design, production, and New York operations, significantly expanding its NYC footprint beyond existing offices at 40 W 34th Street and 401 5th Avenue. Jay Schottenstein serves as Executive Chairman and CEO.
Quick Facts
Founded
1977
HQ
77 Hot Metal Street, Pittsburgh, PA 15203 (SouthSide Works)
Also
19 Hot Metal Street, Pittsburgh, PA 15203 (adjacent HQ building)
HQ phone
+1 (412) 432-3300
NYSE ticker
AEO
CEO
Jay Schottenstein
Brands
American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder, Unsubscribed
Revenue
~$5.3B
Employees
16,000+
HQ campus capacity
700+ employees (originally built for 350)
Campus features
Photography studio, three lab stores (one per brand), private garage, cafeteria, wellness center
Relocated from
Warrendale, PA (2007)
New York City office
63 Madison Avenue (~338,000 sq ft, signed 2024)
Website
ae.com (retail) | aeo-inc.com (corporate)
AE Visa / credit card
P.O. Box 960013, Orlando, FL 32896
What Brings You Here? Find the Right Contact
American Eagle customer — return, exchange, or order complaint
Contact American Eagle Customer Service at ae.com/help or aeo-inc.com. Use the “Write Us” form at ae.com/us/en/content/help/write-us or mail to 77 Hot Metal Street, Pittsburgh, PA 15203.
Aerie customer — order or product complaint
Contact Aerie Customer Service through ae.com/help or the Aerie app. Aerie shares American Eagle’s corporate customer service infrastructure at the SouthSide Works HQ.
American Eagle Visa credit card complaint
For AE Visa / AE Connected Mastercard billing disputes, contact Comenity Bank (the card issuer) or write to P.O. Box 960013, Orlando, FL 32896.
AEO rewards / loyalty program dispute
For AEO Connected Rewards disputes — point balances, missed rewards — contact Customer Service at ae.com/help.
Todd Snyder / Unsubscribed complaint
For Todd Snyder or Unsubscribed product or order issues, contact Customer Service through toddsnyder.com or ae.com/help.
Investor relations (NYSE: AEO)
Visit aeo-inc.com/investors or write to American Eagle Outfitters, Inc., Investor Relations, 77 Hot Metal Street, Pittsburgh, PA 15203.
Media / press
Contact American Eagle Communications through aeo-inc.com or the Pittsburgh HQ at (412) 432-3300.
Legal / subpoena
Serve American Eagle Outfitters, Inc., 77 Hot Metal Street, Pittsburgh, PA 15203. Confirm the registered agent through the Pennsylvania Department of State at dos.pa.gov.
Phone & Contact Directory
Corporate HQ
+1 (412) 432-3300
HQ address
77 Hot Metal Street, Pittsburgh, PA 15203
Adjacent HQ building
19 Hot Metal Street, Pittsburgh, PA 15203
AE Visa / credit card mail
P.O. Box 960013, Orlando, FL 32896
AE Visa payment
P.O. Box 530942, Atlanta, GA 30353
Website (retail)
ae.com
Website (corporate/investor)
aeo-inc.com
Corporate Headquarters & Office Addresses
Principal corporate headquarters
American Eagle Outfitters, Inc.
77 Hot Metal Street (+ 19 Hot Metal Street)
Pittsburgh, PA 15203
United States
Phone: +1 (412) 432-3300
New York City offices
- 63 Madison Avenue, New York, NY (~338,000 sq ft; design & production hub, signed 2024)
- 40 W 34th Street, New York, NY 10001 (existing NYC office)
- 401 5th Avenue, New York, NY (existing NYC office)
Other US offices
- San Francisco, CA: 865 Market Street; 49 Stevenson Street
- Ottawa, IL: 1301 N Davis Avenue
International offices
- Mississauga, Canada: 450 Courtneypark Drive W
- Hong Kong: Metroplaza, 223 Hing Fong Road, Kwai Fong
- Mexico City, Mexico
- Amsterdam, Netherlands
About the SouthSide Works HQ campus: American Eagle’s 19 and 77 Hot Metal Street campus is one of Pittsburgh’s most architecturally distinctive corporate headquarters — a modern glass-and-brick facility at SouthSide Works, a riverfront mixed-use development on the former site of the Jones & Laughlin Steel Corporation’s South Side facility along the Monongahela. The building addresses — 19 and 77 Hot Metal Street — were deliberately selected to honor American Eagle’s 1977 founding year, and the campus was designed to house a creative retail enterprise with on-site photography studios, brand lab stores, and a wellness center built for a workforce of over 700 corporate employees. American Eagle’s 2024 signing of 338,000 square feet at 63 Madison Avenue in New York City — the largest new NYC office deal of that year — signals the growing importance of the city’s design and fashion talent base to AEO’s brand portfolio strategy.
How to Escalate a Complaint
- Contact American Eagle Customer Service at ae.com/help — For retail order issues, returns, exchanges, and reward disputes, AEO’s Customer Service portal is the primary escalation path.
- Mail to 77 Hot Metal Street — Write to American Eagle Outfitters, Inc., Customer Relations, 77 Hot Metal Street, Pittsburgh, PA 15203.
- Call +1 (412) 432-3300 — American Eagle’s corporate Pittsburgh line for escalations.
- AE Visa dispute — contact Comenity Bank — For AE Visa or AE Connected Mastercard billing disputes, contact Comenity Bank directly or write to P.O. Box 960013, Orlando, FL 32896.
- File with the CFPB — For AE Visa credit card billing disputes, the CFPB at consumerfinance.gov/complaint has direct authority over Comenity Bank (the card issuer).
- File with the FTC — For deceptive advertising or unfair business practices, file at ftc.gov/complaint.
- File with the BBB — American Eagle Outfitters is listed with the BBB (Pittsburgh area). File at bbb.org.
- File with the Pennsylvania AG — The Pennsylvania AG’s consumer protection division is at attorneygeneral.gov. AEO’s Pittsburgh HQ makes the Pennsylvania AG a directly relevant authority.
- Investor complaint — file with the SEC — For NYSE: AEO securities concerns, file at sec.gov/tcr.