Extended Stay America Headquarters Address, Corporate Office Location, and Contact Details

Extended Stay America corporate headquarters is located at 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States, in the Ballantyne Corporate Park area of south Charlotte, North Carolina, where the company relocated from Spartanburg, South Carolina, in 2013. Extended Stay America’s corporate office oversees more than 700 hotel locations across the United States and Canada under its family of brands — Extended Stay America Premier Suites, Extended Stay America Suites, and Extended Stay America Select Suites — making it the largest owner-operator of company-branded extended stay hotels in North America. Guests, corporate travel managers, franchise partners, investors, and media regularly need the Extended Stay America corporate office address and Extended Stay America contact details for reservation issues, complaints, franchise enquiries, and corporate matters.

Quick Facts

Corporate Headquarters Address

Extended Stay America (ESA Management LLC), 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States

Corporate Office Phone Number

+1 980‑345‑1600

Guest Relations Phone Number

1‑877‑651‑2124

Official Website

extendedstayamerica.com

Founded

1995, Spartanburg, South Carolina

COO

Liz Uber

Industry

Extended stay hotels and hospitality

Extended Stay America Corporate Headquarters Address

The primary Extended Stay America corporate headquarters address is ESA Management LLC, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States, confirmed by the BBB, LinkedIn, and multiple corporate directories as the company’s current principal address. This Charlotte corporate office in the Ballantyne area serves as the central hub for Extended Stay America’s executive leadership, strategic planning, finance, marketing, human resources, IT, legal, and national operational oversight for its entire network of hotel properties across the U.S. and Canada. Extended Stay America relocated its corporate headquarters to Charlotte from Spartanburg, South Carolina, in 2013, and the Ballantyne Corporate Place address remains the correct primary location for all formal corporate correspondence.

Extended Stay America Guest Relations and Customer Service

The primary Extended Stay America guest relations number is 1‑877‑651‑2124, which connects guests to Extended Stay America’s guest relations team for complaints, escalated stay issues, billing disputes, and general hospitality support. The corporate headquarters in Charlotte can also be reached directly at +1 980‑345‑1600 for corporate and business-level enquiries. For reservations, room enquiries, and general booking support, guests can call the reservations line or use the booking and account management tools available on extendedstayamerica.com and the Extended Stay America mobile app.

How to Contact Extended Stay America Corporate Office

For everyday Extended Stay America guest issues including billing disputes, stay complaints, reservation problems, and service feedback, contact guest relations at 1‑877‑651‑2124 or use the contact options on extendedstayamerica.com, including the hotel-specific contact details available for each property. If your Extended Stay America complaint is not resolved through guest relations, escalate by calling the corporate office at +1 980‑345‑1600 or sending written correspondence to ESA Management LLC, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, including your reservation confirmation number, hotel location, dates of stay, prior contact history, and the resolution you are requesting. For franchise development, hotel acquisition, and investment enquiries, use the franchise and development contacts available on extendedstayamerica.com, where Extended Stay America’s growth team manages new hotel development and franchise partnership enquiries.

About Extended Stay America

Extended Stay America was founded in 1995 and grew rapidly into the largest owner-operator of company-branded extended stay hotels in North America, developing a distinctive economy and mid-price hotel model built around the needs of long-term guests including fully equipped kitchens, weekly housekeeping, free Wi‑Fi, and pet-friendly accommodations. The company operates more than 700 hotels across the United States and Canada under three brands — Extended Stay America Premier Suites, Extended Stay America Suites, and Extended Stay America Select Suites — with continued franchise growth expanding the portfolio beyond company-owned properties. Extended Stay America’s corporate headquarters in Charlotte, North Carolina, coordinates brand strategy, operations, technology, finance, and franchise development across its entire North American hotel network.

Frequently Asked Questions

Where is the Extended Stay America corporate headquarters located?

What is the Extended Stay America guest relations number?

The main Extended Stay America guest relations number is 1‑877‑651‑2124, and the corporate office can be reached directly at +1 980‑345‑1600.

What brands does Extended Stay America operate?

Extended Stay America operates three hotel brands: Extended Stay America Premier Suites, Extended Stay America Suites, and Extended Stay America Select Suites, all managed from the Charlotte corporate headquarters.

How do I contact Extended Stay America corporate office?

To contact Extended Stay America corporate office, call +1 980‑345‑1600 or write to ESA Management LLC, 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, including your full contact details and the nature of your enquiry.

How do I make a complaint to Extended Stay America corporate office?

To make a complaint to Extended Stay America corporate office, first contact guest relations at 1‑877‑651‑2124 to log the issue and obtain a case reference, then escalate by calling +1 980‑345‑1600 or writing to the Charlotte headquarters with your reservation details, hotel location, and prior contact history.