Rainbow Shops Headquarters Address, Corporate Office Location, and Contact Details

About

Rainbow Shops (Rainbow USA Inc.) is headquartered at 1000 Pennsylvania Avenue, Brooklyn, NY 11207, in the East New York neighborhood of Brooklyn where the company has been based since its 1935 founding. Founded by Irving Swarzman and his four brothers, the chain was sold in the 1970s–1980s and has since been owned by the Chehebar family (Isaac, Elliot, Gabriel Chehebar), who expanded it from ~82 stores to 900+ locations across 40+ states, Puerto Rico, and the US Virgin Islands. Sister brands include 5-7-9 and Marianne.

The brand’s most visible executive is VP of E-commerce and Digital Marketing David Cost, who led Rainbow’s migration from Salesforce Commerce Cloud to Shopify (~2022–2023), generating ~900% e-commerce growth over 6 years at a 44% CAGR. Rainbow also offers BOPIS and is considered one of the most digitally advanced affordable fashion retailers in the US.

Quick Facts

HQ

1000 Pennsylvania Ave, Brooklyn, NY 11207-8417

HQ Phone

(718) 485-3000

Customer Service

1-844-572-4626 | customerservice@rainbowshops.com 

CS Hours

Mon–Fri 10am–8pm ET

Customer Service Mail

2951 Grant Ave, Philadelphia, PA 19114 (CS only)

Founded

1935, Brooklyn, NY (by Irving Swarzman)

Owners

Chehebar Family (Isaac, Elliot, Gabriel Chehebar)

VP Ecommerce & Digital

David Cost (most senior publicly confirmed executive)

CMO

Steven Stein

Revenue

~$1.9B (est.)

Stores

900+ | 40+ states + Puerto Rico + USVI 

E-Commerce Platform

Shopify (replatformed from Salesforce ~2022–2023)

E-Commerce Growth

~900% over 6 years | 44% CAGR 

BBB

Accredited since 2/24/2020 | Brooklyn, NY chapter 

Phone Directory

Customer Service

1-844-572-4626 (Mon–Fri 10am–8pm ET)

CS Email

customerservice@rainbowshops.com

Corporate HQ

(718) 485-3000

Contact Page

rainbowshops.com/pages/contact-us

Store Locator

rainbowshops.com/pages/store-locator

How to Escalate a Complaint

1. Call 1-844-572-4626 or email customerservice@rainbowshops.com — get a case reference number. Hours: Mon–Fri 10am–8pm ET.
2. Send certified letter to the Brooklyn HQ — Rainbow USA Inc., Attn: Corporate Customer Relations, 1000 Pennsylvania Ave, Brooklyn, NY 11207. Do NOT use the Philadelphia CS address for formal corporate escalation.
3. File with the BBB at bbb.org (Brooklyn, NY chapter, Accredited since 2020).
4. Dispute with your credit card under FCBA for unfulfilled refunds and unauthorized charges.
5. File with the New York AG at ag.ny.gov or 1-800-771-7755 for deceptive return policies and refund violations.
6. File with the FTC at reportfraud.ftc.gov for systematic deceptive practices