H&M US Headquarters Address, Corporate Office Location, and Contact Details
About
H&M (Hennes & Mauritz) is a Swedish multinational fast-fashion retailer whose US Support Office is located at 110 Fifth Avenue, 11th Floor, New York, NY 10011, housed in a landmarked 1888 McKim, Mead and White building. The global parent, H & M Hennes & Mauritz AB, is publicly traded on the Stockholm Stock Exchange and headquartered at Mäster Samuelsgatan 46A, SE-106 38 Stockholm, Sweden, with the New York office serving as the primary US commercial and corporate operations hub.
Quick Facts
Founded
1947 (Västerås, Sweden)
Industry
Fast fashion retail — clothing, accessories & homeware
US Office Address
110 Fifth Avenue, 11th Floor, New York, NY 10011
Global HQ
Mäster Samuelsgatan 46A, SE-106 38 Stockholm, Sweden
CEO
Daniel Ervér
US Customer Service
1-855-466-7467
Global HQ Phone
+46 8 796 55 00
Website
hm.com
What Brings You Here? Find the Right Contact
H&M US customer — order, return, or billing dispute
Call 1-855-466-7467 or visit hm.com/customer-service for returns, order status, and billing disputes.
H&M US in-store complaint
Speak with the store manager at the location where the issue occurred, or call 1-855-466-7467 to escalate beyond the store level.
H&M US media / press inquiry
Contact H&M Group press at +46 8 796 53 00 (Stockholm) or via hmgroup.com/media.
H&M US careers inquiry
Visit careers.hm.com for US retail and corporate job opportunities in New York and nationwide.
General corporate inquiry
Email info@hm.com or contact the global switchboard at +46 8 796 55 00 for brand-level corporate matters.
Legal / subpoena
Serve H & M Hennes & Mauritz GBC AB, 110 Fifth Avenue, 11th Floor, New York, NY 10011. Confirm the registered agent through the New York Department of State at dos.ny.gov.
Phone & Contact Directory
US customer service
1-855-466-7467
US corporate phone
(212) 489-8777
Global HQ switchboard
+46 8 796 55 00
Global media inquiries
+46 8 796 53 00
General email
info@hm.com
Website
hm.com
Customer service
hm.com/customer-service
Corporate Headquarters & Office Addresses
US Support Office
110 Fifth Avenue, 11th Floor, New York, NY 10011
Global HQ
Mäster Samuelsgatan 46A, SE-106 38 Stockholm, Sweden
UK Office
1 New Oxford Street, 8th Floor, London, United Kingdom
US Distribution
4413 Patterson Ave, Perris, CA 92571
How to Escalate a Complaint
- Speak with the store manager — For in-store complaints, the location manager is the fastest resolution path.
- Call 1-855-466-7467 — H&M US customer service line for order, billing, and return escalations.
- Use hm.com/customer-service — Submit documented written complaints through the official portal for tracked responses.
- Mail to the New York US office — Write to H&M US, Customer Relations, 110 Fifth Avenue, 11th Floor, New York, NY 10011.
- Email info@hm.com — For formal corporate-level complaints requiring a global response.
- File with the New York AG — The NY AG’s consumer protection bureau at ag.ny.gov handles complaints for New York-based retailers.
- File with the FTC — For deceptive pricing or unfair return practices, file at ftc.gov/complaint.
- File with the BBB — H&M is listed with the BBB (New York, NY). File at bbb.org.