Ally Financial Headquarters Address, Corporate Office Location, and Contact Details

About

Ally Financial Inc. (formerly GMAC) is an American digital financial services company and bank holding company, headquartered at 500 Woodward Avenue, Ally Detroit Center, Detroit, Michigan 48226. Rebranded as Ally in 2010, the company offers auto financing, online banking, home loans, and investing services, and trades on the NYSE under the ticker ALLY. Ally Bank, its banking subsidiary, is separately headquartered at 200 West Civic Center Drive, Sandy, Utah 84070.

Quick Facts

Founded

1919 (as GMAC; rebranded Ally 2010)

Industry

Digital banking, auto finance & investment services

HQ Address

500 Woodward Ave, Detroit, MI 48226

Ally Bank HQ

200 West Civic Center Dr, Sandy, UT 84070

NYSE Ticker

ALLY

Corporate Phone

(866) 710-4623

Auto Finance Customer Service

1-888-925-2559

Bank Customer Service

1-877-247-2559

What Brings You Here? Find the Right Contact

Ally Bank customer — savings, CD, or deposit account

Call 1-877-247-2559 (24/7) or manage your account at ally.com. Outside the US, call +1-757-247-2559.

Ally Auto Finance customer — loan, payment, or billing dispute

Call 1-888-925-2559 or fax 1-866-584-2047. For mailed vehicle payments or documents, use ally.com/contact-us for the current mailing address.

Ally Invest customer — brokerage or investment account

Call 1-855-880-2559 (Mon–Fri 7am–10pm ET, Sat 9:30am–6pm ET). Outside the US, call +1-818-459-4591.

Ally Dealer Services inquiry

For dealer auto finance, SmartAuction, or insurance, visit ally.com/dealer/contact-us.

Investor relations (NYSE: ALLY)

Visit ir.ally.com or write to Ally Financial Inc., 500 Woodward Ave, Detroit, MI 48226.

Legal / subpoena

Serve Ally Financial Inc., 500 Woodward Avenue, Detroit, MI 48226. Confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Auto Finance customer service

1-888-925-2559

Bank customer service

1-877-247-2559

Invest customer service

1-855-880-2559

Corporate phone

(866) 710-4623

Website

ally.com

Investor relations

ir.ally.com

Dealer services

ally.com/dealer/contact-us

Corporate Headquarters & Office Addresses

Principal HQ

Ally Financial Inc., 500 Woodward Ave, Ally Detroit Center, Detroit, MI 48226

Ally Bank HQ

200 West Civic Center Dr, Sandy, UT 84070

Corporate Center

Ally Charlotte Center, 601 South Tryon Street, Charlotte, NC 28202

How to Escalate a Complaint

1. Call the relevant service line — Use 1-888-925-2559 (auto), 1-877-247-2559 (bank), or 1-855-880-2559 (invest) depending on your issue.
2. Use ally.com — Ally’s online portal supports account management, dispute submissions, and document uploads across all product lines.
3. Mail to the Detroit HQ — Write to Ally Financial Inc., Customer Relations, 500 Woodward Ave, Detroit, MI 48226.
4. File with the CFPB — The Consumer Financial Protection Bureau at consumerfinance.gov/complaint has direct authority over Ally’s banking and auto finance practices.
5. File with the Federal Reserve — As a bank holding company, Ally is regulated by the Federal Reserve; file at federalreserveconsumerhelp.gov.
6. File with the Michigan AG — The Michigan AG’s consumer protection division at michigan.gov/ag handles Detroit HQ–based complaints.
7. File with the FTC — For deceptive advertising or unfair financial practices, file at ftc.gov/complaint.
8. File with the BBB — Ally Financial is listed with the BBB (Detroit, MI). File at bbb.org.