L.L. Bean Headquarters Address, Corporate Office Location, and Contact Details

About

L.L. Bean Inc. is an American privately held, family-owned outdoor clothing and recreation retailer headquartered at 15 Casco Street, Freeport, Maine 04033 — a newly renovated 390,000-square-foot campus opened in June 2023 at a cost of $110 million. Founded in 1912 by Leon Leonwood Bean, the company is best known for its iconic Maine Hunting Boot and operates its flagship retail store in Freeport — open 24 hours a day, 365 days a year.

Quick Facts

Founded

1912 (Freeport, ME)

Industry

Outdoor clothing, footwear & recreation retail

HQ Address

15 Casco Street, Freeport, ME 04033

Ownership

Privately held, family-owned

Employees

5,500+

Corporate Phone

(207) 552-2000

Customer Service

1-800-441-5713

Website

llbean.com

What Brings You Here? Find the Right Contact

L.L. Bean customer — order, return, or billing dispute

Call 1-800-441-5713 (24/7) or manage your order at llbean.com. L.L. Bean offers a 100% satisfaction guarantee — most issues are resolved through direct customer care.

L.L. Bean in-store complaint

Visit the flagship retail store at 95 Main Street, Freeport, ME 04033 (open 24/7), or speak with the store manager directly.

L.L. Bean online order issue

Manage returns and exchanges at llbean.com/returns or call 1-800-441-5713.

L.L. Bean outdoor discovery schools / experiences

For guided trips and outdoor skills programs, visit llbean.com/discovery or call 1-888-552-3261.

Legal / subpoena

Serve L.L. Bean Inc., 15 Casco Street, Freeport, ME 04033. Confirm the registered agent through the Maine Secretary of State at maine.gov/sos.

Phone & Contact Directory

Customer service

1-800-441-5713 (24/7)

Corporate HQ

(207) 552-2000

Outdoor experiences

1-888-552-3261

Website

llbean.com

Returns

llbean.com/returns

Corporate Headquarters & Office Addresses

Principal HQ

15 Casco Street, Freeport, ME 04033

Flagship Retail Store

95 Main Street, Freeport, ME 04033 (open 24/7)

How to Escalate a Complaint

1. Call 1-800-441-5713 — L.L. Bean’s 24/7 national customer care line for order, billing, and return escalations.
2. Use llbean.com — Submit documented complaints and manage returns through the official website portal.
3. Visit the flagship store or HQ — For in-person resolution, both the retail store (open 24/7) and corporate HQ are located in Freeport, ME.
4. Mail to the Freeport HQ — Write to L.L. Bean Inc., Customer Relations, 15 Casco Street, Freeport, ME 04033.
5. File with the Maine AG — The Maine AG’s consumer protection division at maine.gov/ag handles Freeport HQ–based complaints.
6. File with the FTC — For deceptive advertising or unfair billing practices, file at ftc.gov/complaint.
7. File with the BBB — L.L. Bean Inc. is listed with the BBB. File at bbb.org.