Zaxby’s Headquarters Address, Corporate Office Location, and Contact Details

About

Zaxby’s is an American fast-casual restaurant chain specializing in chicken — operating under two primary corporate entities: Zaxby’s Holdings, L.L.C., headquartered at 1040 Founders Boulevard, Suite 100, Athens, Georgia 30606 (the founding city and home of the Holdings and parent corporate entity), and Zaxby’s Franchising LLC, with its primary operational and franchising headquarters at 2002 Summit Boulevard, Floor 12, Atlanta, Georgia 30319 (the active franchising and brand operations center). Zaxby’s was founded in 1990 in Athens, Georgia by Zach McLeroy and Tony Townley — originally as a single restaurant in Athens — and has grown into one of the most recognized fast-casual chicken chains in the American South and Southeast, serving signature Chicken Fingerz™, Zalads®, bone-in and boneless wings, sandwiches, and signature sauces. The company is privately held and has never gone public.

Zaxby’s operates 950+ locations across 17–18 states — concentrated in the South, Southeast, and mid-Atlantic — and is expanding along the Eastern Seaboard, including new Maryland locations announced in 2024. The Athens headquarters at 1040 Founders Boulevard reflects the brand’s deep identity connection to the University of Georgia college town where Zach McLeroy’s “dream and an opportunity” first took shape. Zach McLeroy serves as Chairman and Founder; Mike Nettles serves as CEO.

Quick Facts

Founded

1990 (Athens, GA, by Zach McLeroy & Tony Townley)

Holdings HQ (founding/parent entity)

1040 Founders Boulevard, Suite 100, Athens, GA 30606

Franchising/Operational HQ

2002 Summit Boulevard, Floor 12, Atlanta, GA 30319

Holdings HQ phone

(706) 353-8107

Franchising phone

(706) 433-2300

Chairman & Founder

Zach McLeroy

Locations

950+

States

17–18

Employees

28,230 (total, corporate + restaurant)

Ownership

Privately held

Signature menu

Chicken Fingerz™, Zalads®, wings, sandwiches, signature sauces

Website

zaxbys.com

Franchising website

zaxbysfranchising.com

What Brings You Here? Find the Right Contact

Zaxby’s customer — food quality complaint, service issue, or bad experience

Call (706) 353-8107 or use the contact form at zaxbys.com. For in-restaurant issues, the restaurant manager is the fastest resolution path — Zaxby’s is primarily a franchise system.

Zaxby’s franchise — corporate inquiry or franchisee support

For franchising information, development inquiries, or franchisee operational support, contact Zaxby’s Franchising LLC at 2002 Summit Boulevard, Floor 12, Atlanta, GA 30319 | (706) 433-2300 | zaxbysfranchising.com. 

Zaxby’s online order or app complaint

For mobile order issues — missing items or incorrect charges — use the Zaxby’s app support feature or contact zaxbys.com.

Zaxby’s rewards / loyalty program dispute

For Zaxby’s Rewardz loyalty account, points, or app issues, contact Customer Service through the Zaxby’s app or at zaxbys.com.

Zaxby’s food safety / illness complaint

For foodborne illness or food safety concerns, contact Zaxby’s at (706) 353-8107 and file with your local county health department — which has direct inspection authority over Zaxby’s restaurant food service operations.

Media / press

Contact Zaxby’s Communications through zaxbys.com or the Athens HQ at (706) 353-8107.

Legal / subpoena

Serve Zaxby’s Holdings, L.L.C., 1040 Founders Boulevard, Suite 100, Athens, GA 30606. For franchising entity: Zaxby’s Franchising LLC, 2002 Summit Boulevard, Floor 12, Atlanta, GA 30319. Confirm registered agent through the Georgia Secretary of State at sos.ga.gov.

Phone & Contact Directory

Holdings HQ (Athens)

(706) 353-8107

Franchising (Atlanta)

(706) 433-2300

Holdings HQ address

1040 Founders Boulevard, Suite 100, Athens, GA 30606

Franchising HQ address

2002 Summit Boulevard, Floor 12, Atlanta, GA 30319

Website

zaxbys.com

Franchising website

zaxbysfranchising.com

Corporate Headquarters & Office Addresses

Holdings / parent corporate headquarters (founding city)

Zaxby’s Holdings, L.L.C.
1040 Founders Boulevard, Suite 100
Athens, GA 30606
United States
Phone: (706) 353-8107

Franchising / operational headquarters (Atlanta)

Zaxby’s Franchising LLC / Zaxby’s SPE Franchisor LLC
2002 Summit Boulevard, Floor 12
Atlanta, GA 30319
United States
Phone: (706) 433-2300

About Zaxby’s Athens roots and dual Georgia headquarters: Zaxby’s split corporate footprint across Athens and Atlanta reflects a common pattern in franchise restaurant chains — retaining the founding city headquarters (Athens, where Zach McLeroy opened the first restaurant in 1990 and where Zaxby’s Holdings is domiciled at 1040 Founders Boulevard) while establishing a major metro franchising and operations hub (Atlanta, where Zaxby’s Franchising LLC operates at 2002 Summit Boulevard) to access the talent, logistics, and professional services infrastructure of Georgia’s largest city. The Athens campus at 1040 Founders Boulevard — named “Founders Boulevard” in a nod to the entrepreneurial spirit of Athens’s business community — remains the symbolic heart of the Zaxby’s brand, tying the company’s billion-dollar franchise network back to the University of Georgia college town where Zach McLeroy’s original restaurant vision was born. Zaxby’s 2024 announcement of expansion into Maryland — with new Eastern Shore locations planned in Cambridge and beyond — signals ongoing geographic diversification northward along the Eastern Seaboard, consistent with the company’s long-term growth strategy for the brand.

How to Escalate a Complaint

1. Speak with the restaurant manager — The store-level manager (or franchisee owner) is the fastest resolution path for food quality, service, and order disputes at Zaxby’s.
2. Call (706) 353-8107 — Zaxby’s Holdings corporate Athens line for escalations beyond the restaurant level.
3. Use zaxbys.com contact form — For documented written complaints about food quality, service, or loyalty rewards.
4. Mail to the Athens HQ — Write to Zaxby’s Holdings, L.L.C., Customer Relations, 1040 Founders Boulevard, Suite 100, Athens, GA 30606.
5. Food safety / illness — file with your local county health department — County health departments have direct restaurant inspection authority over all Zaxby’s franchise locations.
6. File with the FDA — For packaged food product safety concerns, report at reportaproblem.food.gov.
7. File with the FTC — For deceptive advertising or unfair business practices, file at ftc.gov/complaint.
8. File with the BBB — Zaxby’s is listed with the BBB (Athens / Atlanta, Georgia). File at bbb.org.
9. File with the Georgia AG — The Georgia AG’s consumer protection division is at law.georgia.gov. Zaxby’s Athens HQ makes the Georgia AG a directly relevant authority.
10. Franchise dispute — file with the FTC — For franchise relationship or disclosure disputes, file with the FTC’s franchise program at ftc.gov.