Publix Headquarters Address, Corporate Office Location, and Contact Details

About

Publix Super Markets, Inc. is the largest employee-owned supermarket chain in the United States, headquartered at 3300 Publix Corporate Parkway, Lakeland, Florida 33811 — a large corporate campus in Lakeland, the central Florida city that has been Publix’s home since its founding and headquarters since 1956. Publix was founded on September 6, 1930, by George W. Jenkins — who opened the first Publix store in Winter Haven, Florida, after leaving a Piggly Wiggly store he had managed — with a founding philosophy built on employee ownership, customer service excellence, and a uniquely Floridian retail culture.

Publix’s most defining characteristic is its employee ownership model: all Publix stock is held by current and retired employees — the company is not publicly traded and has no outside shareholders. This structure, combined with profit sharing, creates an exceptionally loyal and motivated workforce — and is directly responsible for Publix’s consistent ranking as one of America’s best employers. Publix employs 240,000+ associates and generates approximately $59 billion in annual revenue, making it one of the largest private companies in the United States.

Publix operates 1,300+ supermarkets across eight southeastern US states: Florida (790+ stores), Georgia (195+ stores), Alabama (90+ stores), South Carolina (70+ stores), Tennessee (55+ stores), North Carolina (50+ stores), Virginia (45+ stores), and Kentucky (20+ stores). The company is the dominant supermarket in Florida with approximately 35–40% market share in its home state.

Quick Facts

Founded

September 6, 1930 (Winter Haven, FL, by George W. Jenkins)

HQ

3300 Publix Corporate Parkway, Lakeland, FL 33811

Additional campus address

1936 George Jenkins Blvd, Lakeland, FL 33815

Mailing address (Customer Care)

P.O. Box 407, Lakeland, FL 33802-0407

HQ phone

(863) 688-1188

Customer Care

1-800-242-1227

Ownership

100% employee-owned (no outside shareholders; not publicly traded)

CEO

Kevin Murphy (since 2018)

Stores

1,300+ in FL, GA, AL, SC, TN, NC, VA, KY

Employees

240,000+

Revenue

~$59B

What Brings You Here? Find the Right Contact

Publix customer — product complaint, overcharge, or bad experience

Call 1-800-242-1227 or use the contact form at publix.com/contact. Publix Customer Care aims to respond within 24–48 business hours. For in-store issues, the store manager is the fastest path to resolution — Publix managers are empowered to issue full refunds and replacements immediately.

Publix pharmacy complaint

For pharmacy issues — prescription errors, billing disputes, or counseling concerns — speak with the pharmacy manager at the specific store. For unresolved pharmacy complaints, call 1-800-242-1227. Also file with your state Board of Pharmacy for serious medication errors.

Publix online/delivery order

For Publix Delivery and Publix Pickup orders via the Publix app or website, call 1-800-242-1227 or use the in-app help. Note: Instacart-delivered orders are managed by Instacart; visit the Instacart Help Center for Instacart-specific issues.

Publix Club Publix loyalty program

For Club Publix points disputes, digital coupon issues, or app problems, call 1-800-242-1227 or use the My Account section at publix.com.

Vendor / supplier inquiry

Publix manages supplier relationships through its Lakeland corporate campus. Write to Publix Super Markets, Inc., Corporate Purchasing, 1936 George Jenkins Blvd, Lakeland, FL 33815, or P.O. Box 32009, Lakeland, FL 33802-2009.

Media / press

Contact Publix Communications at corporate.publix.com or the Lakeland HQ at (863) 688-1188.

Legal / subpoena

Serve Publix Super Markets, Inc., 3300 Publix Corporate Parkway, Lakeland, FL 33811. Confirm the registered agent through the Florida Division of Corporations at sunbiz.org.

Phone & Contact Directory

Customer Care

1-800-242-1227

Corporate HQ

(863) 688-1188

HQ address

3300 Publix Corporate Parkway, Lakeland, FL 33811

Mailing address (Customer Care)

P.O. Box 407, Lakeland, FL 33802-0407

Website

publix.com

Corporate website

corporate.publix.com

Contact form

publix.com/contact

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Publix Super Markets, Inc.
3300 Publix Corporate Parkway
Lakeland, FL 33811
United States
Phone: (863) 688-1188

Additional corporate campus (manufacturing/supply purchasing)

1936 George Jenkins Boulevard
Lakeland, FL 33815
Phone: (863) 688-1188

Manufacturing/distribution campus

501 N Galloway Road
Lakeland, FL 33815

Payment Processing / Corporate Finance

3300 Publix Corporate Parkway, Building #3
Lakeland, FL 33811-3311

Customer Care mailing

Publix Super Markets, Inc.
Corporate Office, ATTN: Customer Care
P.O. Box 407
Lakeland, FL 33802-0407

Key regional offices/distribution centers

Boynton Beach, FL: South Florida distribution
Deerfield Beach, FL: Southeast Florida
Sarasota, FL: Southwest Florida
Jacksonville, FL: Northeast Florida
Lawrenceville, GA: Georgia distribution hub
Mauldin, SC: Southeast distribution

About the Lakeland HQ campus: Publix’s campus in Lakeland, Florida, spans multiple buildings and facilities across the greater Lakeland area — including the 3300 Publix Corporate Parkway executive offices, the 1936 George Jenkins Boulevard manufacturing and supply purchasing facility, and distribution centers at 501 N Galloway Road. The Lakeland campus is named in honor of Publix’s founder George W. Jenkins — the George Jenkins Boulevard address is a deliberate tribute to the company’s founding family — and has been Publix’s operational heart since the 1950s. Publix’s commitment to Lakeland reflects the same community-rootedness that characterizes its founding philosophy: Jenkins explicitly built Publix as a Florida institution with deep obligations to the communities it serves, and the Lakeland headquarters has been a major civic anchor for Polk County for seven decades.

How to Escalate a Complaint

Speak with the store manager on duty — All Publix stores are company-owned (Publix does not franchise). Managers are empowered to issue refunds, replacements, and credits on the spot.
Call 1-800-242-1227 — Publix Customer Care for unresolved in-store complaints, pharmacy billing issues, online/delivery disputes, and Club Publix matters.
Submit at publix.com/contact — For documented written complaints. Publix Customer Care responds within 24–48 business hours.
Mail to the Lakeland HQ — Write to Publix Super Markets, Inc., Corporate Office, ATTN: Customer Care, P.O. Box 407, Lakeland, FL 33802-0407.
Pharmacy complaint — file with the FL Board of Pharmacy — The Florida Board of Pharmacy (flhealthsource.gov/pharmacies) has direct licensing authority over Publix pharmacies.
File with the BBB — Publix is BBB Accredited (Lakeland/West Florida area). File at bbb.org.
File with the Florida AG — The Florida AG’s consumer protection division is at myfloridalegal.com.