The North Face Headquarters Address, Corporate Office Location, and Contact Details
About
The North Face is a premier American outdoor apparel, equipment, and footwear brand founded in 1966 in the counterculture neighborhood of Berkeley, California, and now headquartered at 1551 Wewatta Street, Denver, Colorado 80202. The company relocated its HQ from Alameda, California to downtown Denver in 2020, co-locating with parent company VF Corporation at their LEED Gold-certified global campus in the heart of the city. The brand operates in over 60 countries, with a secondary office in Alameda, CA supporting West Coast product innovation and Stabio, Switzerland managing its European operations.
Quick Facts
Founded
1966 (Berkeley, CA)
Industry
Outdoor apparel, footwear & gear
Current HQ
1551 Wewatta Street, Denver, CO 80202
Former HQ
2701 Harbor Bay Pkwy, Alameda, CA 94502
Parent Company
VF Corporation
Employees
~4,700+
Customer Service
1-888-863-1968
Website
thenorthface.com
What Brings You Here? Find the Right Contact
North Face customer — product defect or warranty claim
Call 1-888-863-1968 (weekdays 8AM–6PM) or visit thenorthface.com/help/contact-us. The North Face offers a lifetime warranty on most products for manufacturing defects.
North Face online order or return dispute
Call 1-888-863-1968 or use the returns portal at thenorthface.com/returns for online purchase returns and refund inquiries.
North Face retail store complaint
Contact the store manager directly; for corporate escalation, use thenorthface.com/help/contact-us or call 1-888-863-1968.
VF Corporation investor relations
The North Face does not trade independently. Direct investor inquiries to VF Corporation at vfc.com/investor-relations.
Legal / subpoena
Serve The North Face, Inc., 1551 Wewatta Street, Denver, CO 80202. Confirm the registered agent through the Colorado Secretary of State at sos.colorado.gov.
Phone & Contact Directory
Customer service
1-888-863-1968
Contact page
thenorthface.com/help/contact-us
Website
thenorthface.com
VF Corp IR
vfc.com/investor-relations
Corporate Headquarters & Office Addresses
Global HQ (Current)
1551 Wewatta Street, Denver, CO 80202
West Coast Office
2701 Harbor Bay Pkwy, Alameda, CA 94502
North Loop Office
2321 N Loop Rd, Alameda, CA
Europe HQ
Via Laveggio 5, Stabio, Ticino 6855, Switzerland
Canada Office
1247 Rue Ste-Catherine O, Montreal, QC H3G
How to Escalate a Complaint
- Call 1-888-863-1968 — The North Face’s primary customer service line (weekdays 8AM–6PM) for warranty, order, and product complaints.
- Use thenorthface.com/help/contact-us — Submit documented written complaints through the official contact form for formal tracked responses.
- Invoke the Lifetime Warranty — Most North Face products carry a lifetime warranty against manufacturing defects; request a warranty claim through the contact page.
- Mail to the Denver HQ — Write to The North Face, Inc., Customer Relations, 1551 Wewatta Street, Denver, CO 80202.
- File with the Colorado AG — The Colorado AG’s consumer protection division at coag.gov handles Denver HQ-based complaints.
- File with the FTC — For deceptive advertising or unfair business practices, file at ftc.gov/complaint.
- File with the BBB — The North Face is listed with the BBB (Denver, CO). File at bbb.org.