Panda Express Headquarters Address, Corporate Office Location, and Contact Details

About

Panda Restaurant Group, Inc. — the parent company of Panda Express, Panda Inn, and Hibachi-San — is the largest Asian-American restaurant company in the United States, headquartered at 1683 Walnut Grove Avenue, Rosemead, California 91770, in the San Gabriel Valley of Los Angeles County. Panda Express was founded on December 9, 1983 by Andrew Cherng and his wife Peggy Tsiang Cherng, when they opened the first Panda Express in the Glendale Galleria food court in Glendale, California — building on the success of Andrew’s father’s upscale sit-down restaurant, Panda Inn, which had opened in Pasadena in 1973. Andrew was born in China and raised in Taiwan; Peggy was born in Myanmar and raised in Hong Kong — both immigrated to the US as college students, meeting at Baker University in Kansas. Together, Andrew and Peggy Cherng serve as co-CEOs of Panda Restaurant Group to this day, making Panda one of the largest family-operated restaurant companies in the world. Panda Express is one of the most remarkable privately held success stories in US business: the company has no investors, no franchise operators, and no public listing — every single Panda Express location is company-owned and operated (except for approximately 170 licensed non-traditional sites on university campuses, military bases, airports, and stadiums). The Cherngs have never taken outside investment or sold equity, yet have grown the brand to $5.5+ billion in annual system sales, 2,400+ locations in the US and 10+ countries, and a valuation estimated by Forbes at $10+ billion — with Andrew Cherng’s personal net worth estimated at approximately $4 billion as of 2025. Their eldest daughter, Andrea Cherng, serves as Chief Brand Officer — the third generation beginning to take a leadership role in the family business.

Quick Facts

Founded

1983 (Glendale Galleria, Glendale, CA, by Andrew and Peggy Cherng)

HQ

1683 Walnut Grove Avenue, Rosemead, CA 91770

HQ phone

(626) 799-9898

Customer service

1-800-877-8988

Co-CEOs

Andrew Cherng & Peggy Tsiang Cherng (co-founders; family-owned)

Ownership

100% privately held — Cherng Family Trust; no investors, no franchise, no public listing

Annual revenue

$5.5B+ (system sales, 2023–2025 estimate)

Total locations

2,400+ in 10+ countries; 40,000+ associates

What Brings You Here? Find the Right Contact

Panda Express customer — food complaint or bad experience

Call 1-800-877-8988 or submit feedback at pandaexpress.com/guestsurvey or by emailing guestrelations@pandarg.com. For in-store issues, speaking with the restaurant manager on duty is the fastest resolution path — managers can issue refunds and replacements directly.

Panda Express app or online order complaint

For orders placed through the Panda Express app or website — including missing items, incorrect charges, or Panda Rewards point disputes — call 1-800-877-8988 or use the in-app support feature.

Food safety complaint (illness or foreign object)

For foodborne illness or foreign object complaints, call 1-800-877-8988 and specifically request the food safety or quality assurance team. Also report food safety incidents to your local county health department and the FDA at reportaproblem.food.gov.

Note — Panda Express does not franchise

Unlike most major fast food chains, every Panda Express restaurant is company-owned and operated (except ~170 licensed non-traditional sites). This means all service quality complaints and customer issues escalate directly to Panda Restaurant Group corporate — there is no independent franchisee buffer.

Vendor / supplier inquiry

Direct all supplier inquiries to Panda Restaurant Group, Inc., 1683 Walnut Grove Avenue, Rosemead, CA 91770.

Media / press

Contact Panda Restaurant Group communications through pandarg.com or call (626) 799-9898 for routing to public affairs.

Legal / subpoena

Serve Panda Restaurant Group, Inc., 1683 Walnut Grove Avenue, Rosemead, CA 91770. Panda Restaurant Group is incorporated in California — confirm registered agent through the California Secretary of State at bizfileonline.sos.ca.gov.

Phone & Contact Directory

Customer Service

1-800-877-8988 — Food complaints, orders, Panda Rewards, and general inquiries.

Corporate HQ

(626) 799-9898

Guest relations email

guestrelations@pandarg.com

General info email

info@pandaexpress.com

HQ fax

(626) 579-9988

Mailing address

P.O. Box 1159, Rosemead, CA 91770

Website

pandaexpress.com

Corporate website

pandarg.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770-3711
United States
Phone: (626) 799-9898

Mailing address

P.O. Box 1159
Rosemead, CA 91770

Alternate/legacy address (in some databases)

2910 E. Coast Highway, Rosemead, CA 91770

Historical founding location

Glendale Galleria (food court), Glendale, CA — site of the first Panda Express, opened December 9, 1983 (now operates as a standard Panda Express location)

Original Panda Inn (predecessor restaurant)

Panda Inn, Pasadena, CA — opened 1973 by Ming-Tsai Cherng (Andrew’s father); still operating today

About the Rosemead HQ campus: Panda Restaurant Group’s corporate headquarters at 1683 Walnut Grove Avenue in Rosemead sits in the heart of the San Gabriel Valley — historically the center of Chinese-American culinary and cultural life in Southern California — making it a symbolically fitting location for America’s largest Asian restaurant company. The campus houses all of Panda Restaurant Group’s corporate functions including executive leadership, finance, marketing, supply chain, IT, HR, and culinary R&D. An adjacent Panda Express restaurant at the Rosemead shopping plaza near the campus serves as the de facto “corporate store” — notable for consistently high traffic and frequently cited by visitors as one of the busiest and freshest-operating Panda Express locations in the country. Panda Restaurant Group is also notable for its Panda Cares charitable foundation, which has donated over $250 million to communities and causes since 1999.

How to Escalate a Complaint

1. Speak with the restaurant manager on duty — For food quality, incorrect orders, or service issues, the manager can issue refunds and replacements immediately. Since all Panda Express locations are company-owned, managers have consistent escalation authority.
2. Call 1-800-877-8988 — For unresolved in-store complaints, app order disputes, and Panda Rewards issues. Document the rep name and reference number.
3. Email guestrelations@pandarg.com — For documented complaints where a written record is important — useful for unresolved billing disputes or repeated service failures.
4. Mail to the Rosemead HQ — Write to Panda Restaurant Group, Inc., Customer Relations, 1683 Walnut Grove Avenue, Rosemead, CA 91770. Send certified mail. Include the restaurant address, date, prior contact history, and resolution requested.
5. Report food safety to your local health department — Your county health department has direct inspection authority over the specific Panda Express location.
6. File with the FDA — For serious food safety incidents, report at reportaproblem.food.gov.
7. File with the BBB — Panda Restaurant Group is listed with the BBB (not BBB Accredited). File at bbb.org.
8. File with the California AG — The California AG’s consumer protection bureau is at oag.ca.gov. Panda’s Rosemead HQ makes the California AG a directly relevant authority.