Harbor Freight Tools Headquarters Address, Corporate Office Location, and Contact Details

About

Harbor Freight Tools is America’s largest privately held tool and equipment retailer, headquartered at 26677 Agoura Road, Calabasas, California 91302 — a 228,990-square-foot, four-building corporate campus at Corporate Center Calabasas on Agoura Road, which Harbor Freight moved into in 2019 under a 15-year lease. The company was founded in 1977 by Allan Smidt and his son Eric Smidt in North Hollywood, California — originally as Harbor Freight Salvage, a mail-order business selling surplus and salvage tools by catalog. Eric Smidt became CEO in 1999 and remains Chairman and CEO today, making Harbor Freight one of the largest privately owned, family-operated retail chains in the United States. Harbor Freight’s business model is built on cutting out middlemen by sourcing directly from the same factories that supply major competitors, then passing savings to customers — offering 7,000+ tools and accessories at prices typically 20–50% below comparable branded items. The company grew from a catalog business to a single retail store in 1980s Moreno Valley, California, and accelerated national expansion through the 1990s and 2000s, crossing 1,000 stores in 2017, 1,400 stores in 2023, and approximately 1,550 stores across 48 states by 2025 — opening several new locations every week. Estimated FY2024–2025 annual revenue reached $8.7 billion, capturing significant share of the $60 billion US tools market. Harbor Freight is entirely private and has no plans for a public offering, with no external shareholders, no private equity backing, and full ownership retained by the Smidt family.

Quick Facts

Founded

1977 (North Hollywood, CA, by Allan and Eric Smidt)

HQ

26677 Agoura Road, Calabasas, CA 91302

HQ phone

(800) 444-3353

CEO & Chairman

Eric Smidt (since 1999; co-founder)

Ownership

Privately held — Smidt family; no PE backing, no public listing

Annual revenue

~$8.7 billion (FY2024–2025 estimate)

Total stores

1,550+ in 48 states

Employees

30,000+ associates

Products

7,000+ tools and accessories

Website

harborfreight.com

What Brings You Here? Find the Right Contact

Harbor Freight shopper — in-store complaint or product return

Call (800) 444-3353 or visit harborfreight.com/customer-service. Most returns can be handled directly at any Harbor Freight store with a receipt — the company has a broad return policy for most product categories.

Harbor Freight online order or website complaint

For orders placed at harborfreight.com — including shipping delays, missing items, or cancellations — call (800) 444-3353 or use the online help center at harborfreight.com.

Product warranty or defect claim

Harbor Freight offers a limited 90-day warranty on most hand tools and a lifetime warranty (Lifetime Guarantee) on a subset of products. For warranty claims, call (800) 444-3353 or visit any store location with your item and receipt.

Inside Track Club membership inquiry

For Harbor Freight’s Inside Track Club (ITC) subscription loyalty program — including billing disputes, renewal charges, or benefit access issues — call (800) 444-3353.

Vendor / supplier inquiry

Direct all product and supplier inquiries to Harbor Freight Tools USA, Inc., 26677 Agoura Road, Calabasas, CA 91302. Harbor Freight sources directly from manufacturers in China, Taiwan, and other markets — vendor relations are managed centrally from Calabasas.

Media / press

Contact Harbor Freight’s communications team through newsroom.harborfreight.com or call (800) 444-3353 for routing to public affairs.

Legal / subpoena

Serve Harbor Freight Tools USA, Inc., 26677 Agoura Road, Calabasas, CA 91302. The company is incorporated in California — confirm registered agent status through the California Secretary of State at bizfileonline.sos.ca.gov.

Phone & Contact Directory

Customer Service & Store Support

(800) 444-3353 — Returns, online orders, product warranty, Inside Track Club, and all general inquiries.

Corporate HQ

(800) 444-3353 — Vendor, media, and executive-level inquiries (routes through main line).

Website

harborfreight.com

Newsroom

newsroom.harborfreight.com

Careers

HFJobs.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Harbor Freight Tools USA, Inc.
26677 Agoura Road
Calabasas, CA 91302
United States

Former HQ (prior to 2019, still in some databases)

26541 Agoura Road
Calabasas, CA 91302

 

Distribution centers

• Camarillo, CA
• Moreno Valley, CA
• Dillon, SC (expanded 2021 — East Coast hub)
• Joliet, IL
• Fort Worth, TX
• Frederickson, WA

About the Calabasas HQ campus: In 2019, Harbor Freight signed a 228,990-square-foot, 15-year lease at Corporate Center Calabasas — a six-building campus at 26565–26709 Agoura Road, relocating from its prior Calabasas offices at 26541 Agoura Road just down the street. Harbor Freight occupies four of the six buildings on the campus, housing all major corporate functions including buying, merchandising, IT, HR, finance, and its quality assurance laboratory. In December 2025, Harbor Freight opened a state-of-the-art quality assurance lab at the Calabasas campus — a dedicated product testing and certification facility supporting the company’s direct-sourcing supply chain integrity program. The Calabasas location is approximately 30 miles west of downtown Los Angeles in the western San Fernando Valley / western Los Angeles County, near the US-101 Ventura Freeway.

How to Escalate a Complaint

1. Return in-store first — Harbor Freight accepts most returns at any store location within 90 days with a receipt. This is consistently the fastest resolution path for product quality issues.
2. Call (800) 444-3353 — For issues not resolved in-store — including online order disputes, shipping problems, warranty claims, and Inside Track Club billing — contact customer service directly. Document the date, rep name, and reference number.
3. Mail to the Calabasas corporate office — Write to Harbor Freight Tools USA, Inc., Customer Relations, 26677 Agoura Road, Calabasas, CA 91302. Send certified mail with return receipt. Include receipt/order number, prior contact history, and the specific resolution requested.
4. Dispute the charge with your credit card issuer — For unresolved online order billing disputes or Inside Track Club unauthorized renewal charges, a credit card chargeback is an enforceable parallel escalation.
5. File with the BBB — Harbor Freight Tools is listed with the BBB. File at bbb.org.
6. File with the CPSC — For product safety concerns — tools that caused injury due to defects or failure under normal use — file a report with the U.S. Consumer Product Safety Commission at saferproducts.gov.
7. File with the California AG — The California Attorney General’s consumer protection division is at oag.ca.gov/consumers. Harbor Freight’s Calabasas HQ makes the California AG a directly relevant authority.
8. File with the FTC — For deceptive pricing, misleading “compare at” claims, or subscription billing violations (Inside Track Club), file at reportfraud.ftc.gov.

Executive Leadership

Eric Smidt — Chairman & CEO

Eric Smidt co-founded Harbor Freight with his father Allan Smidt in 1977 at age 17, working at the company from its earliest days as a mail-order salvage tool business. He became President in the early 1990s and CEO in 1999, and has led the company’s transformation from a regional catalog business into America’s largest tool retailer — growing it to 1,550+ stores and approximately $8.7 billion in revenue while keeping it entirely private and family-owned. Smidt’s competitive strategy centers on direct manufacturer sourcing, private-label product development, and aggressive store expansion — opening new locations every week across all 48 contiguous states