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Electronic Arts Headquarters Address, Corporate Office Location, and Contact Details

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About

Electronic Arts Inc. (NASDAQ: EA) is headquartered at 209 Redwood Shores Parkway, Redwood City, CA 94065 — a 22-acre campus called “EARS” (EA Redwood Shores) completed in 1998, home to EA Mobile, Maxis, Marketing, Finance, Publishing, and Competitive Gaming teams. Founded May 27, 1982 by Trip Hawkins in San Mateo, CA, EA is one of the world’s largest video game publishers — with franchises including EA Sports FC, Madden NFL, The Sims, Apex Legends, and Battlefield.

For FY2025 (year ended March 31, 2025), EA reported net revenue of $7.463 billion (down 1.3% YoY), net income $1.12 billion (down 12%), and free cash flow $1.86 billion. The company executed three rounds of layoffs between March and May 2025 — including cancelling a planned Titanfall game — leaving approximately 14,500 employees as of March 2025.

Quick Facts

HQ

209 Redwood Shores Parkway, Redwood City, CA 94065

HQ Phone

+1 (650) 628-1500

Founded

May 27, 1982, San Mateo, CA (by Trip Hawkins)

CEO

Andrew Wilson (since September 2013)

Ticker: NASDAQ

EA (pending delisting on go-private close, expected mid-2026)

Pending Acquisition

PIF + Silver Lake + Affinity Partners | $55B | $210/share 

FY2025 Revenue

$7.463 billion (down 1.3% YoY)

FY2025 Net Income

$1.12 billion (down 12%)

Employees

~14,500 (as of March 2025)

Key Franchises

EA Sports FC, Madden NFL, The Sims, Apex Legends, Battlefield, Star Wars

BBB

NOT Accredited | 1,300+ complaints closed in last 12 months | Redwood City, CA 

What Brings You Here? Find the Right Contact

Game support / technical issue / account

All support goes through help.ea.com — no public phone support line for consumers. EA Help is available 24/7 for chat. Calling (650) 628-1500 does not route to game support.

Refund request

EA allows refunds within 24 hours of purchase (digital titles, before download), or within 7 days / under 2 hours played on PC via the EA app. Console purchases (PS, Xbox) are refunded through the respective platform store — EA cannot process those. Start at help.ea.com.

Account ban / suspension dispute

Submit a ban appeal at help.ea.com. Critical warning: Do NOT dispute charges with your credit card for a ban dispute — EA permanently bans accounts associated with chargebacks, even legitimate ones.

EA Play subscription

Manage and cancel through your EA account at ea.com or through the platform where you subscribed (PlayStation, Xbox, Steam) — EA cannot cancel platform-purchased subscriptions.

Legal / subpoena

Serve at 209 Redwood Shores Parkway, Redwood City, CA 94065. EA is incorporated in Delaware — confirm the registered agent at corp.delaware.gov.

Phone Directory

Corporate HQ

+1 (650) 628-1500

Fax

+1 (302) 655-5049

Game Support

help.ea.com (online only)

Player Feedback

playerfeedback@ea.com

Investor Relations

ir.ea.com

Corporate Headquarters Address

Electronic Arts Inc.

209 Redwood Shores Parkway
Redwood City, CA 94065

Non-US/Canada/Japan consumers: EA Swiss Sàrl, Place de Hollande 2, 1204 Geneva, Switzerland

How to Escalate a Complaint

  1. Start at help.ea.com — get a case number before any further escalation. BBB will ask if you’ve already attempted resolution through official channels.
  2. Request Tier 2 / Senior Advisor escalation via live chat — they have more authority to issue refunds and restore accounts than front-line agents.
  3. File with the BBB at bbb.org (Redwood City, CA chapter) — 1,300+ complaints/year, NOT accredited, but EA does respond and account restorations and refunds in documented BBB cases are on record.
  4. Dispute charges with your credit card — with the chargeback warning. For billing errors only (not ban disputes). EA permanently bans accounts associated with chargebacks — decide whether account access or the refund matters more before disputing.
  5. File with the California AG at oag.ca.gov or (916) 322-3360 — EA is subject to California consumer protection and CCPA.
  6. File with your state AG for subscription, refund, and deceptive practice issues.
  7. File with the FTC at reportfraud.ftc.gov for deceptive billing, auto-renewal, and loot box disclosure issues.
  8. File with the ESRB at esrb.org/contact-us for undisclosed paid content, loot boxes, and age-rating concerns.
  9. Send certified letter to Electronic Arts Inc., Attn: Consumer Relations, 209 Redwood Shores Parkway, Redwood City, CA 94065.
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