Family Dollar Headquarters Address, Corporate Office Location, and Contact Details

About

Family Dollar was founded in 1959 by Leon Levine in Charlotte, NC. Dollar Tree acquired it for ~$8.5 billion in July 2015 — then closed nearly 1,000 underperforming stores in 2024 before selling it in 2025. Under new Chairman & CEO Duncan MacNaughton (former Walmart head of merchandising), Family Dollar is pursuing a 70-initiative turnaround — including a new extra-small store format pilot in urban markets as of March 2026.

Quick Facts

HQ

500 Volvo Parkway, Chesapeake, VA 23320

HQ Phone Number

(757) 321-5000

Prior HQ Address(vacated 2015)

10401 Monroe Road, Matthews, NC 28105

Status

Privately held (since July 7, 2025)

Current Owners

Brigade Capital + Macellum Capital + Arkhouse Management

Sale Price

$1,007.5 million cash (closed July 7, 2025)

Prior Owner

Dollar Tree, Inc. (2015–2025) — acquisition price: ~$8.5B

Founded

1959 by Leon Levine, Charlotte, NC

Chairman & CEO

Duncan MacNaughton

Stores

7,500+ (post-2024 closures)

Turnaround

70 initiatives, new small-format pilot (2026)

What Brings You Here? Find the Right Contact

Customer service / store complaint / refund

Submit through familydollar.com/contact-family-dollar. Standard return window is 30 days with receipt (15 days for electronics). No direct corporate consumer phone line — all contacts routed through the web form.

Store closure concern

Active closures continue as leases expire. Check familydollar.com/locations for store status.

Legal / subpoena

Serve Family Dollar Stores, Inc. at 500 Volvo Parkway, Chesapeake, VA 23320. Family Dollar is incorporated in Delaware. Confirm registered agent at corp.delaware.gov. Note: Dollar Tree (NASDAQ: DLTR) is no longer the parent — do not serve Dollar Tree for post-July 2025 Family Dollar matters.

Phone Numbers Directory 

Corporate HQ Number

(757) 321-5000

Consumer Contact

familydollar.com/contact-family-dollar

Store Locator

familydollar.com/locations

Corporate Headquarters Address

500 Volvo Parkway
Chesapeake, VA 23320

 

How to Escalate a Complaint

1. Submit via familydollar.com/contact-family-dollar — required first step for any escalation. Save the reference number.
2. Ask the store manager for the district manager’s contact — district managers can authorize refunds beyond store manager limits.
3. Send certified letter to Family Dollar Stores, Inc., Attn: Customer Relations, 500 Volvo Parkway, Chesapeake, VA 23320.
4. File with the BBB under your state chapter or the Virginia chapter for the corporate HQ.
5. File with your state AG for deceptive pricing and return policy violations. Virginia residents: ag.virginia.gov or 1-800-552-9963.
6. File with the CPSC at saferproducts.gov for defective or unsafe products.
7. File with the FTC at reportfraud.ftc.gov for deceptive pricing and systematic refund violations.
8. Dispute charges with your credit card under FCBA for unauthorized charges and unfulfilled refunds.