Sheetz Headquarters Address, Corporate Office Location, and Contact Details

About

Sheetz, Inc. is an American family-owned convenience store and made-to-order food chain headquartered at 5700 6th Avenue, Altoona, Pennsylvania 16602 — the Blair County city where Bob Sheetz opened the original Sheetz dairy store in 1952 and which has remained the corporate heart of the Sheetz enterprise across three generations of family leadership. In addition to its primary Altoona campus, Sheetz operates a 100,000-square-foot secondary corporate office in Claysburg, Pennsylvania — a small community approximately 10 miles southwest of Altoona — built to support a growing corporate workforce; and a Bakery Square IT tech center in Pittsburgh, Pennsylvania, opened in 2019 and expanded in 2023, which functions as a secondary headquarters for technology and digital operations. Sheetz is privately held by the Sheetz family and has never gone public.

Sheetz pioneered the made-to-order convenience food model — combining gas station fuel services with a full MTO® (Made-To-Order) food program featuring touchscreen kiosks, specialty coffees (Sheetz Bros. Coffeez), and a broad menu — positioning the brand as something between a gas station and a fast-casual restaurant, open 24/7/365. The company operates 800+ stores across 7 states — Pennsylvania, West Virginia, Maryland, Ohio, Virginia, North Carolina, and Michigan — and is the dominant convenience store chain in Pennsylvania, holding a commanding share of the Pittsburgh, Harrisburg, and Wyoming Valley markets. Travis Sheetz serves as President & CEO; Stanton R. Sheetz serves as Chairman.

Quick Facts

Founded

1952 (Altoona, PA, by Bob Sheetz)

Primary HQ

5700 6th Avenue, Altoona, PA 16602

Secondary campus

Claysburg, PA (100,000 sq ft corporate office)

IT tech center / secondary HQ

Bakery Square, Pittsburgh, PA (opened 2019; expanded 2023)

HQ phone

(814) 946-3611

Alt phone

(800) 765-4686

Corporate phone

(814) 946-5106

Fax

(814) 941-5105

CEO

Travis Sheetz

Chairman

Stanton R. Sheetz

Vice Chairman

Joseph S. Sheetz

Family Council Chairman

Steve Sheetz

Stores

800+ (as of 2025)

States

7 (PA, WV, MD, OH, VA, NC, MI)

Revenue

~$7.5B (FY2018–19)

Employees

21,000+

Ownership

Privately held (Sheetz family)

Stores open

24/7/365

Signature products

MTO® (Made-To-Order), Sheetz Bros. Coffeez, Shweetz, M- T- go!

Distribution centers

Claysburg, PA; Burlington, NC (opened 2014)

What Brings You Here? Find the Right Contact

Sheetz customer — food complaint, store complaint, or fuel issue

Call (800) 765-4686 or use the contact form at sheetz.com/contact/contact_form. For in-store issues, the store manager is the fastest resolution path — all Sheetz stores are company-owned (no franchises).

Sheetz MTO® food quality or illness complaint

For Made-To-Order food quality or foodborne illness complaints, call (800) 765-4686 or use sheetz.com/contact. For illness concerns, also file with your local county health department — which has direct inspection authority over Sheetz food service operations.

Sheetz fuel complaint — pump accuracy or fuel quality

For fuel pump accuracy disputes, also contact your state’s Division of Weights and Measures, which regulates fuel pump accuracy and fuel quality at convenience stores.

Sheetz Rewardz loyalty program dispute

For Sheetz Rewardz points, app issues, or loyalty account disputes, contact Sheetz Customer Service at (800) 765-4686 or via the Sheetz app.

Sheetz employment inquiry

For store or corporate employment, visit jobs.sheetz.com. Corporate positions are primarily at the Altoona HQ, Claysburg campus, and Pittsburgh Bakery Square tech center.

Media / press

Contact Sheetz Communications through sheetz.com or the Altoona HQ at (814) 946-3611.

Legal / subpoena

Serve Sheetz, Inc., 5700 6th Avenue, Altoona, PA 16602. Confirm the registered agent through the Pennsylvania Department of State at dos.pa.gov.

Phone & Contact Directory

Customer Service

(800) 765-4686

Corporate / Altoona

(814) 946-3611

Corporate direct

(814) 946-5106

Fax

(814) 941-5105

HQ address

5700 6th Avenue, Altoona, PA 16602

Claysburg secondary campus

Claysburg, PA

Pittsburgh IT/tech HQ

Bakery Square, Pittsburgh, PA

Website

sheetz.com

Jobs

jobs.sheetz.com

Contact form

sheetz.com/contact/contact_form

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Sheetz, Inc.
5700 6th Avenue
Altoona, PA 16602
United States
Phone: (814) 946-3611

Secondary corporate campus

Sheetz, Inc.
Claysburg, PA
United States (100,000 sq ft; designed by Daroff Design + DDC)

IT Tech Center / Secondary HQ (Pittsburgh)

Sheetz, Inc.
Bakery Square Complex
Pittsburgh, PA
United States (opened 2019; expanded 2023)

North Carolina distribution center

Sheetz, Inc.
Burlington, NC (opened 2014)

About the Altoona HQ and Sheetz’s Blair County roots: Sheetz’s 5700 6th Avenue Altoona campus sits at the center of the brand’s founding story — Bob Sheetz opened the first Sheetz dairy store in Altoona in 1952, and the Blair County city has remained the corporate nerve center of the Sheetz family enterprise through more than 70 years of growth, now encompassing 800+ locations across seven states. The Claysburg secondary corporate campus — a 100,000-square-foot purpose-built facility just miles from Altoona — was constructed to absorb corporate headcount overflow as Sheetz’s administrative, HR, marketing, and supply chain teams expanded far beyond the capacity of the original Altoona campus. Sheetz’s 2019 launch of a Pittsburgh Bakery Square tech center — subsequently expanded in 2023 — reflects the company’s recognition that modern convenience retail is fundamentally a technology business, and that attracting software engineers, data scientists, and digital product managers requires a presence in a major technology talent market like Pittsburgh.

How to Escalate a Complaint

1. Speak with the Sheetz store manager — All 800+ Sheetz locations are company-owned (no franchises); the manager has direct authority to resolve food, fuel, and service complaints on the spot.
2. Call (800) 765-4686 — Sheetz’s primary customer service line for escalations beyond the store level.
3. Use sheetz.com/contact/contact_form — For documented written complaints about food quality, store conditions, and loyalty program disputes.
4. Call (814) 946-3611 — Sheetz’s Altoona corporate line for direct escalations.
5. Mail to the Altoona HQ — Write to Sheetz, Inc., Customer Relations, 5700 6th Avenue, Altoona, PA 16602.
6. Food safety / MTO® illness — file with your local county health department — Pennsylvania county health departments have direct inspection authority over Sheetz food service operations.
7. File with the FDA — For packaged food product safety complaints, report at reportaproblem.food.gov.
8. Fuel pump accuracy — file with the Pennsylvania Bureau of Ride and Measurement Standards — Pennsylvania’s weights and measures authority regulates fuel pump accuracy at all convenience stores statewide.
9. File with the BBB — Sheetz, Inc. is listed with the BBB (Altoona/Blair County, PA). File at bbb.org.
10. File with the Pennsylvania AG — The Pennsylvania AG’s consumer protection division is at attorneygeneral.gov. Sheetz’s Altoona HQ makes the Pennsylvania AG a directly relevant authority.