Pilot Flying J Headquarters Address, Corporate Office Location, and Contact Details
About
Pilot Flying J — legally Pilot Travel Centers LLC — is North America’s largest operator of travel centers, headquartered at 5508 Lonas Drive, Knoxville, Tennessee 37909, the city where the Haslam family-founded Pilot Corporation has been based since the 1950s. Pilot Flying J was founded in 1958 by James Haslam II, who opened the first Pilot gas station in Gate City, Virginia — and over six decades of expansion, franchising, and merger activity, grew it into the dominant travel center network in North America. The modern Pilot Flying J brand was created on July 1, 2010, when Pilot Travel Centers and Flying J, Inc. merged — combining the two largest travel center networks in the United States into a single company.
Pilot Flying J is majority-owned by Berkshire Hathaway (Warren Buffett’s Omaha-based conglomerate), which completed its acquisition of a majority stake in early 2023, purchasing the remaining shares from the Haslam family. The company operates 750+ travel center locations across the United States and Canada, employs 24,000+ team members, serves over one million guests every day, and generates approximately $41.9 billion in annual revenue — making it one of the largest privately structured consumer-facing operations in the Berkshire Hathaway portfolio.
Quick Facts
Founded
1958 (Gate City, VA, by James Haslam II)
Pilot Flying J merger formed
July 1, 2010
HQ
5508 Lonas Drive, Knoxville, TN 37909
Also cited
9016 Cross Park Dr, Knoxville, TN 37923 (legacy/ops campus)
Also cited
1521 Amherst Rd, Knoxville, TN (additional Knoxville campus)
HQ phone
1-877-866-7378
HQ direct
1-865-588-7488
Customer service
1-800-562-6210
Majority owner
Berkshire Hathaway
Founder
James Haslam II
Locations
750+ (US & Canada)
Employees
24,000+
Revenue
~$41.9B
Daily guests
1M+
Website
pilotflyingj.com
Corporate parent website
pilotcompany.com
What Brings You Here? Find the Right Contact
Pilot Flying J guest — fuel complaint, store complaint, or shower/facility issue
Call 1-800-562-6210 or use the feedback form at pilotflyingj.com. For on-site issues, the travel center manager is the fastest resolution path.
myRewards Plus loyalty program dispute
For myRewards Plus points, fuel discounts, or app disputes, call 1-800-562-6210 or use the Pilot Flying J app’s support feature.
Pilot Flying J professional driver (PRO) complaint
For professional/commercial driver services — showers, reserved parking, truck scales, DEF — call 1-800-562-6210 or visit pilotflyingj.com/pro-driver.
Pilot Flying J fuel card / fleet account complaint
For Pilot Flying J fleet fuel card, EFS, or billing disputes, call 1-877-866-7378 or contact your fleet account manager.
Pilot Flying J Roswell, GA regional office
A regional office is located at 300 Colonial Center Pkwy, Suite 300, Roswell, GA 30076.
Investor relations (Berkshire Hathaway)
Pilot Flying J is privately held under Berkshire Hathaway. For investor inquiries, contact Berkshire Hathaway at berkshirehathaway.com.
Media / press
Contact Pilot Flying J Communications at pilotflyingj.com or the Knoxville HQ at 1-877-866-7378.
Legal / subpoena
Serve Pilot Travel Centers LLC, 5508 Lonas Drive, Knoxville, TN 37909. Confirm the registered agent through the Tennessee Secretary of State at sos.tn.gov.
Phone & Contact Directory
Customer Service
1-800-562-6210
Corporate / HR
1-877-866-7378
HQ direct
1-865-588-7488
HQ address
5508 Lonas Drive, Knoxville, TN 37909
Ops campus
9016 Cross Park Dr, Knoxville, TN 37923
Roswell, GA regional
300 Colonial Center Pkwy, Suite 300, Roswell, GA 30076
Website
pilotflyingj.com
Corporate
pilotcompany.com
Corporate Headquarters & Office Addresses
Principal corporate headquarters
Pilot Travel Centers LLC (Pilot Flying J)
5508 Lonas Drive
Knoxville, TN 37909
United States
Phone: 1-877-866-7378
Additional Knoxville campuses
- 9016 Cross Park Drive, Knoxville, TN 37923
- 1521 Amherst Road, Knoxville, TN
- 800 Cornerstone Drive, Knoxville, TN
- 414 North Peters Road, Knoxville, TN
Regional offices
- Roswell, GA: 300 Colonial Center Pkwy, Suite 300, Roswell, GA 30076
- Houston, TX: 20 E. Greenway Plaza, Suite 200, Houston, TX 77046
- Dallas, TX: 3102 Oak Lawn Ave, Suite 410, Dallas, TX 75219
About the Knoxville HQ and Haslam family legacy: Pilot Flying J’s Knoxville headquarters reflects one of the most enduring family business-to-corporate success stories in American history — James Haslam II parlayed a single Gate City, Virginia gas station in 1958 into the continent’s largest travel center network, all while keeping Knoxville, Tennessee as the company’s permanent corporate home. The Haslam family’s deep East Tennessee roots — James Haslam II’s son Bill Haslam served as Governor of Tennessee from 2011–2019 — made Pilot Flying J one of the most politically and civically prominent family-owned businesses in the South before Berkshire Hathaway’s acquisition. Berkshire Hathaway completed its majority acquisition in early 2023 — but Pilot Flying J’s operational headquarters remains firmly in Knoxville, continuing its 65+ year Tennessee legacy.
How to Escalate a Complaint
- Speak with the travel center manager — All Pilot Flying J locations are company-operated. The on-site manager has direct authority over fuel, store, shower, and parking complaints.
- Call 1-800-562-6210 — Pilot Flying J’s guest customer service line for escalations.
- Call 1-877-866-7378 — Corporate / HR line for serious escalations.
- Use pilotflyingj.com feedback form — For documented written complaints.
- Mail to the Knoxville HQ — Write to Pilot Travel Centers LLC, Guest Relations, 5508 Lonas Drive, Knoxville, TN 37909.
- Fuel quality complaint — file with your state weights & measures office — State weights and measures agencies regulate fuel quality and pump accuracy at travel centers.
- File with the FMCSA — For safety concerns involving commercial vehicle facilities (scales, parking, fuel), file with the Federal Motor Carrier Safety Administration at fmcsa.dot.gov.
- File with the BBB — Pilot Flying J is listed with the BBB (Knoxville, TN). File at bbb.org.
- File with the Tennessee AG — The Tennessee AG’s consumer protection division is at tn.gov/attorneygeneral. Pilot Flying J’s Knoxville HQ makes the Tennessee AG a directly relevant authority.
- File with the FTC — For deceptive pricing or fuel card billing fraud, file at ftc.gov/complaint.