BECU Headquarters Address, Corporate Office Location, and Contact Details

About

BECU (Boeing Employees’ Credit Union) is the largest credit union in Washington State, headquartered at 12770 Gateway Drive South in Tukwila, Washington — at the Gateway Corporate Center campus off Interstate 5, which BECU has owned and expanded since building its headquarters there in 1990. Founded in 1935 to serve Boeing factory workers, BECU has grown into an open-charter, not-for-profit financial cooperative serving approximately 1.4 million members with $32+ billion in assets. Beverly Anderson has served as President and CEO since December 2022. BECU operates 60+ branches throughout the Puget Sound region, three Spokane locations, and two branches in North Charleston, South Carolina.

In November 2025, BECU and SAFE Credit Union (Folsom, California) announced a definitive agreement to combine — creating an entity with 1.8 million members, $33+ billion in assets, and 80+ locations, which would make it the fourth-largest U.S. credit union. The merger is expected to close by early 2027; until then, both institutions operate fully independently with no impact to member services.

Many directories label BECU’s city as “Seattle, WA” — the headquarters at 12770 Gateway Drive S is in Tukwila, Washington (ZIP 98168), a separate incorporated city south of Seattle.

Quick Facts

Legal Name

Boeing Employees’ Credit Union (doing business as BECU)

Founded

1935, Seattle, Washington

HQ

12770 Gateway Drive S, Tukwila, WA 98168

Status

Not-for-profit, state-chartered credit union

President & CEO

Beverly Anderson (since December 2022)

Total Assets

$32+ billion

Members

~1.4 million

Branches

60+ Puget Sound + 3 Spokane + 2 North Charleston, SC

Pending Merger

SAFE Credit Union — expected to close early 2027

What Brings You Here? Find the Right Contact

Member services / account / loan / billing

Call 1-800-233-2328 (24/7 automated; live agents Mon–Fri 7am–7pm PT, Sat 9am–1pm PT) or 206-439-5700 for the local line. Handles checking, savings, loans, credit cards, and general member inquiries.

Fraud / unauthorized transaction

Call 1-800-233-2328 immediately — BECU’s fraud team is available 24/7. File the dispute through becu.org or by phone within 60 days.

Mortgage / home loan complaint

Call 1-800-233-2328 and ask for the mortgage team. Formal RESPA written requests should be mailed to BECU, 12770 Gateway Drive S, Tukwila, WA 98168, Attn: Member Services.

SAFE Credit Union members

Both credit unions operate independently until the merger closes in early 2027 — SAFE members should continue contacting SAFE directly. For merger FAQ, visit becuandsafe.org/faq.

Corporate / media

Contact BECU Corporate Communications through newsroom.becu.org or by writing to 12770 Gateway Drive S, Tukwila, WA 98168.

Legal / subpoena

Serve Boeing Employees’ Credit Union (BECU) at 12770 Gateway Drive S, Tukwila, WA 98168. BECU is a Washington State-chartered credit union, federally insured by the NCUA.

Phone Directory

Member Services (Toll-Free, 24/7)

1-800-233-2328

Member Services (Local Seattle-Area)

206-439-5700

Online Member Portal

becu.org

Merger FAQ

becuandsafe.org/faq

Corporate Headquarters Address

Boeing Employees’ Credit Union (BECU)
12770 Gateway Drive S
Tukwila, WA 98168

How to Escalate a Complaint

1. Call 1-800-233-2328 and ask for Member Advocacy or a supervisor — this team handles escalated member disputes beyond the front-line service level. Get a case number on every call.
2. Submit a written complaint through becu.org’s secure message portal after logging in — creates a timestamped, formally logged record more traceable than phone calls.
3. Send a certified letter to BECU, Attn: Member Advocacy, 12770 Gateway Drive S, Tukwila, WA 98168 — include member number, account details, prior case numbers, and requested resolution.
4. File with the BBB. BECU is a BBB Accredited Business (since October 28, 1988) under the Tukwila, WA chapter — accreditation means BECU is contractually obligated to respond and attempt resolution on every filing.
5. File with the NCUA at ncua.gov or 1-800-755-1030 — the NCUA has direct supervisory authority over federally insured credit unions.
6. File with the Washington State DFI at dfi.wa.gov or 1-877-746-4334 — the DFI has licensing and enforcement authority over BECU’s Washington State charter.
7. File with the CFPB at consumerfinance.gov/complaint — BECU qualifies for CFPB oversight (assets over $10B). CFPB complaints require a response within 15 days and are highly effective for mortgage, credit card, and auto loan disputes.
8. Cite Reg E / Reg Z deadlines. Unauthorized EFT disputes: BECU must investigate within 10 business days (or 45 with provisional credit). Credit card billing disputes: acknowledge within 30 days, resolve within 2 billing cycles. Missing these triggers an immediate CFPB filing citing the specific regulation and deadline.