Chewy Headquarters Address, Corporate Office Location, and Contact Details

About

Chewy, Inc. is an American publicly traded online pet retailer dually headquartered at 7700 W Sunrise Blvd, Plantation, Florida 33322 (Florida corporate HQ) and 343 Congress Street, Boston, Massachusetts 02210 (Massachusetts corporate HQ, in the Fort Point neighborhood) — with a registered/legal address also widely cited as 1855 Griffin Road, Dania Beach, Florida 33004. Chewy was founded in 2011 in Dania Beach, Florida by Ryan Cohen and Michael Day — launching as an online-only pet food and supplies retailer that competed directly with Amazon and big-box pet chains through superior selection, competitive pricing, and legendary customer service. Chewy went public on NYSE under the ticker CHWY in June 2019, in one of that year’s most prominent IPOs.

Chewy’s competitive differentiation is built on Autoship (subscription-based recurring pet supply delivery), a 24/7/365 customer service team of pet-passionate advisors, and its Connect With a Vet telehealth service. The company employs 19,800+ team members, serves 20M+ active customers, and generates approximately $11.8 billion in annual revenue — making it the dominant e-commerce platform for pet supplies in the United States, ahead of Amazon’s pet category and Petco/PetSmart. Sumit Singh serves as CEO.

Quick Facts

Founded

2011 (Dania Beach, FL, by Ryan Cohen & Michael Day)

Florida HQ

7700 W Sunrise Blvd, Plantation, FL 33322

Massachusetts HQ

343 Congress Street, Boston, MA 02210 (Fort Point)

Registered/legal address

1855 Griffin Road, Dania Beach, FL 33004

HQ phone

1-954-793-4142

Customer service

1-800-672-4399 (24/7/365)

NYSE ticker

CHWY

CEO

Sumit Singh

Founders

Ryan Cohen & Michael Day

Revenue

~$11.8B

Active customers

20M+

Employees

19,800+

Corporate hubs

Minneapolis, MN (150 S 5th St / 100 S Washington Ave); Bellevue, WA (1110 112th Ave NE / Lincoln Square South)

What Brings You Here? Find the Right Contact

Chewy customer — order not received, wrong item, or damaged product

Call 1-800-672-4399 (24/7/365) or use the live chat at chewy.com/contact. Chewy’s customer service is consistently rated among the best in e-commerce — agents are empowered to issue immediate replacements and refunds.

Chewy Autoship — modify, pause, or cancel subscription

Manage Autoship at chewy.com/account/autoship or call 1-800-672-4399.

Chewy pharmacy complaint — prescription food or medication

For Chewy Pharmacy prescription disputes or delayed medications, call 1-800-672-4399. Chewy Pharmacy is a licensed pharmacy in all US states.

Connect With a Vet telehealth complaint

For Chewy’s Connect With a Vet telehealth service issues, call 1-800-672-4399 or use chewy.com/contact.

Chewy gift card issue

For gift card balance inquiries or issues, call 1-800-672-4399.

Investor relations (NYSE CHWY)

Visit ir.chewy.com or write to Chewy, Inc., Investor Relations, 1855 Griffin Road, Dania Beach, FL 33004.

Media / press

Contact Chewy Communications at chewy.com/press or the Plantation HQ at 1-954-793-4142.

Legal / subpoena

Serve Chewy, Inc., 1855 Griffin Road, Dania Beach, FL 33004. Confirm the registered agent through the Florida Division of Corporations at dos.myflorida.com.

Phone & Contact Directory

Customer Service (24/7/365)

1-800-672-4399

Corporate HQ

1-954-793-4142

Florida HQ address

7700 W Sunrise Blvd, Plantation, FL 33322

Massachusetts HQ address

343 Congress Street, Boston, MA 02210

Registered/legal address

1855 Griffin Road, Dania Beach, FL 33004

Website

chewy.com

Investor relations

ir.chewy.com

Corporate Headquarters & Office Addresses

Florida corporate headquarters (primary operational)

Chewy, Inc.
7700 W Sunrise Blvd
Plantation, FL 33322
United States
Phone: 1-954-793-4142

Massachusetts corporate headquarters

Chewy, Inc.
343 Congress Street
Boston, MA 02210
United States (Fort Point neighborhood)

Registered / legal / investor relations address

Chewy, Inc.
1855 Griffin Road
Dania Beach, FL 33004
United States

Corporate hubs & regional offices

Minneapolis, MN: 150 S 5th St, Ste. 800 / 100 S Washington Ave (tech hub)
Bellevue, WA: 1110 112th Ave NE / Lincoln Square South, 10400 NE 4th St (corporate hub)
Dallas, TX: 1950 N Stemmons Fwy, Suite 3060
Hollywood, FL: 3251 Hollywood Blvd., Suite 401
Richardson, TX: 930 E Campbell Rd

Fulfillment / distribution centers

Sparks, NV: 385 Milan Drive
Clayton, IN: 1974 Innovation Blvd.
Louisville, KY: 3621 Fern Valley Rd; 2815 Watterson Trail
Ocala, FL: 3380 NW 35th Ave Rd
Dallas, TX: 7243 Grady Niblo Rd
Wilkes-Barre, PA: 600 New Commerce Blvd
Goodyear, AZ: 255 S 143rd Ave
Lewisberry, PA: 100 Goodman Dr
Archbald, PA

About Chewy’s dual HQ and Plantation, FL identity: Chewy’s Florida roots trace to its 2011 founding in Dania Beach — a small Broward County city adjacent to Fort Lauderdale — and its primary Florida corporate campus has since consolidated around the Plantation/Dania Beach corridor of Broward County, one of South Florida’s most active technology and logistics business communities. The dual Boston headquarters reflects Chewy’s strategic expansion of its corporate and technology talent base into Massachusetts — with the Fort Point address placing Chewy within Boston’s emerging technology district alongside other major e-commerce and fintech firms. The co-existence of three Florida addresses (Plantation operational HQ, Dania Beach legal/registered, and Hollywood office) across database sources reflects the company’s growth across multiple Broward County facilities over its 14-year history.

How to Escalate a Complaint

Call 1-800-672-4399 (24/7/365) — Chewy’s legendary customer service team is available around the clock and is empowered to issue immediate replacements, refunds, and credits without lengthy escalation processes.
Use live chat at chewy.com/contact — For real-time written documentation of complaints.
Manage orders and Autoship at chewy.com/account — For subscription modifications, order tracking, and self-service returns.
Mail to the Dania Beach legal address — Write to Chewy, Inc., Customer Relations, 1855 Griffin Road, Dania Beach, FL 33004 for formal written complaints.
Chewy Pharmacy — file with your state Board of Pharmacy — For unresolved pharmacy prescription or billing disputes, your state Board of Pharmacy has direct licensing authority.
File with the BBB — Chewy is listed with the BBB (South Florida). File at bbb.org.
File with the Florida AG — The Florida AG’s consumer protection division is at myfloridalegal.com. Chewy’s Plantation/Dania Beach Florida HQ makes the Florida AG a directly relevant authority.
File with the FTC — For e-commerce fraud or deceptive practices complaints, file at ftc.gov/complaint.
Investor complaint — file with the SEC — For NYSE: CHWY securities concerns, file at sec.gov/tcr