Ross Stores Headquarters Address, Corporate Office Location, and Contact Details
About
Ross Stores, Inc. is an American publicly traded off-price retail chain headquartered at 5130 Hacienda Drive, Dublin, California 94568 — a purpose-built, four-acre corporate campus in the Tri-Valley area of the San Francisco East Bay — which has served as Ross’s corporate home since 2014, following the company’s relocation from Pleasanton, California (where it was headquartered from 2003–2014) and originally from Newark, California (8333 Central Avenue, the founding HQ). Ross Stores was founded in 1957 and has grown from a six-store regional chain into a $21.1 billion Fortune 500 company — the largest off-price apparel and home fashion retailer in the United States — operating under two banners: Ross Dress for Less (flagship off-price stores) and dd’s DISCOUNTS (value-priced stores targeting moderate-income customers). The company is publicly traded on NASDAQ under the ticker ROST.
The Dublin campus features onsite amenities including a cafeteria, coffee shop, and fitness center, and is conveniently accessible via BART (Bay Area Rapid Transit) for employee commuting. In addition to its Dublin HQ, Ross maintains critical buying offices in New York City (1372 Broadway, 10th Floor) and Los Angeles (110 East 9th Street) — both in major garment district locations essential for off-price merchandise procurement — plus distribution centers in Carlisle, Pennsylvania; Fort Mill, South Carolina; Rock Hill, South Carolina; Shafter, California; Moreno Valley, California; and Perris, California. Barbara Rentler serves as CEO.
Quick Facts
Founded
1957
Current HQ
5130 Hacienda Drive, Dublin, CA 94568
HQ phone
(925) 965-4420
HQ hours
Mon–Fri 9:00 AM–6:00 PM
Revenue
~$21.1B
Employees
115,000+
Website
corp.rossstores.com
What Brings You Here? Find the Right Contact
Ross customer — return, exchange, or store complaint
Contact Ross Customer Service through corp.rossstores.com/contact-us-corp or call (925) 965-4420. For in-store issues, the store manager is the fastest resolution path — all Ross Dress for Less and dd’s DISCOUNTS locations are company-owned (no franchises).
dd’s DISCOUNTS customer — complaint or return
dd’s DISCOUNTS is a Ross Stores subsidiary. Contact Ross Customer Service at (925) 965-4420 or through corp.rossstores.com.
Ross gift card issue
For Ross gift card balance inquiries or issues, contact Ross Customer Service at (925) 965-4420.
Ross employment inquiry
For corporate employment at the Dublin HQ or buying offices, visit jobs.rossstores.com. For store-level employment, contact the specific store location.
Investor relations (NASDAQ ROST)
Visit investors.rossstores.com or write to Ross Stores, Inc., Investor Relations, 5130 Hacienda Drive, Dublin, CA 94568.
Media / press
Contact Ross Stores Communications through corp.rossstores.com or the Dublin HQ at (925) 965-4420.
Legal / subpoena
Serve Ross Stores, Inc., 5130 Hacienda Drive, Dublin, CA 94568. Confirm the registered agent through the California Secretary of State at bizfile.sos.ca.gov.
Phone & Contact Directory
Corporate HQ
(925) 965-4420
HQ address
5130 Hacienda Drive, Dublin, CA 94568
New York buying office
1372 Broadway, 10th Floor, New York, NY 10018 | (212) 382-2700
Los Angeles buying office
110 E 9th Street, Suite A-979, Los Angeles, CA 90079
Burlington, MA office
80 Blanchard Rd, Burlington, MA 01803
Website
corp.rossstores.com
Contact form
corp.rossstores.com/contact-us-corp
Jobs
jobs.rossstores.com
Corporate Headquarters & Office Addresses
Principal corporate headquarters (since 2014)
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
United States
Phone: (925) 965-4420
Former headquarters (2003–2014)
Ross Stores, Inc.
4440 Rosewood Drive
Pleasanton, CA 94588
United States
Original headquarters (pre-2003)
Ross Stores, Inc.
8333 Central Avenue
Newark, CA 94560
United States
Phone (historical): (510) 505-4400
New York buying office
Ross Stores, Inc.
1372 Broadway, 10th Floor
New York, NY 10018
United States
Phone: (212) 382-2700
Los Angeles buying office
Ross Stores, Inc.
110 East 9th Street, Suite A-979
Los Angeles, CA 90079
United States
Burlington, MA office
Ross Stores, Inc.
80 Blanchard Road
Burlington, MA 01803
United States
Distribution centers
- Carlisle, PA: 1707 Shearer Drive
- Fort Mill, SC: 1000 Retail Drive
- Rock Hill, SC: 1335 Galleria Blvd
- Shafter, CA: 2801 Zachary Ave
- Moreno Valley, CA: 17800 Perris Blvd
- Perris, CA: 3404 Indian Ave
About the Dublin HQ campus and Ross Stores’ California legacy: Ross Stores’ 5130 Hacienda Drive campus — a four-acre modern glass-and-steel facility in Dublin’s Hacienda Business Park — represents the culmination of the company’s decades-long Bay Area corporate evolution, from its Newark founding campus through the Pleasanton era, to its current East Bay Tri-Valley home. Dublin’s location — at the crossroads of Interstate 580 and Interstate 680, within easy reach of the BART Dublin/Pleasanton station — provides exceptional logistics access for a headquarters operation that manages merchandise buying, distribution, and store operations across 43 states, Washington D.C., and Guam. Ross’s dual-buying-office strategy — maintaining permanent offices in both New York City’s Garment District (1372 Broadway) and Los Angeles’s Fashion District (110 E 9th Street) — is the operational engine that drives its off-price merchandise procurement model, enabling Ross buyers to source end-of-season and overrun merchandise from national brands at significant discounts, which is then distributed to stores and sold to consumers at 20–60% below department store prices.
How to Escalate a Complaint
- Speak with the store manager — All Ross Dress for Less and dd’s DISCOUNTS locations are company-owned; the manager has direct authority to resolve return, exchange, and service complaints.
- Use corp.rossstores.com/contact-us-corp — Ross’s primary documented written complaint path for customer service issues.
- Call (925) 965-4420 — Ross Stores’ Dublin corporate HQ line for escalations beyond the store level.
- Mail to the Dublin HQ — Write to Ross Stores, Inc., Customer Relations, 5130 Hacienda Drive, Dublin, CA 94568.
- File with the FTC — For deceptive pricing or advertising complaints, file at ftc.gov/complaint.
- File with the California AG — The California AG’s consumer protection division at oag.ca.gov has jurisdiction over Ross Stores’ Dublin HQ operations.
- File with the BBB — Ross Stores, Inc. is listed with the BBB (San Francisco Bay Area / Dublin, CA). File at bbb.org.
- File with the CPSC — For unsafe merchandise or product injury complaints, file with the Consumer Product Safety Commission at cpsc.gov.
- Investor complaint — file with the SEC — For NASDAQ: ROST securities concerns, file at sec.gov/tcr