Credit One Bank Headquarters Address, Corporate Office Location, and Contact Details

About

Credit One Bank, N.A. is one of the largest credit card issuers in the United States, headquartered at 6801 South Cimarron Road, Las Vegas, Nevada 89113 — a modern two-building campus totaling 302,000+ square feet on 26 acres in the Spring Valley area of southwestern Las Vegas, approximately seven miles south of the Las Vegas Strip. Credit One Bank was founded in 1984 and has been headquartered in Las Vegas throughout its history. It is a federally chartered national bank, regulated by the Office of the Comptroller of the Currency (OCC) and a Member of the FDIC. The bank is a wholly owned subsidiary of Sherman Financial Group, LLC — a private financial services holding company based in Charleston, South Carolina, founded by Benjamin Navarro, which also owns Sherman Originator and other consumer finance businesses. Credit One Bank specializes in credit cards for consumers across the credit spectrum, with a particular focus on the subprime and near-prime segments — issuing Visa, Mastercard, and American Express-branded credit cards to consumers who may not qualify for traditional bank credit cards, often with annual fees ranging from $0 to $99, variable APRs, and credit-building reporting to all three major credit bureaus. The bank has grown to serve approximately 12 million cardholders and is one of the most recognized names in the non-prime credit card category. Credit One Bank’s current headquarters was purpose-built and opened in 2018 following a November 2016 announcement by the company, with a 150,000-square-foot second building completed in 2021 to accommodate the bank’s growth — bringing the campus total to over 302,000 square feet. Credit One Bank is also well known for its sports sponsorships, including naming rights to Credit One Stadium in Charleston, South Carolina (a major tennis venue), and partnerships in NASCAR.

Quick Facts

Founded

1984 (Las Vegas, NV)

HQ

6801 S Cimarron Road, Las Vegas, NV 89113

HQ phone

(702) 269-1000

Customer service

1-877-825-3242 (24/7)

CEO

Robert DeJong

Parent company

Sherman Financial Group, LLC (Charleston, SC; privately held)

HQ campus

302,000+ sq ft, two buildings on 26 acres; opened 2018, expanded 2021

Cardholders

12M+; Specialty: subprime/near-prime Visa, Mastercard & Amex cards

What Brings You Here? Find the Right Contact

Credit One Bank cardholder — billing dispute or fraudulent charge

Call 1-877-825-3242 (24/7). For billing disputes and unauthorized charges, Credit One Bank has a 60-day window to dispute charges — call immediately upon noticing an incorrect charge and request a “billing dispute” be opened. You will receive a provisional credit while the dispute is investigated.

Credit One Bank — payment issue or account inquiry

Call 1-877-825-3242 or log in at creditonebank.com. For payment processing issues, due date changes, credit limit inquiries, and account management, Credit One’s 24/7 customer service line handles all standard account requests.

Annual fee complaint or card cancellation

Credit One Bank cards frequently carry annual fees — for disputes about fees charged without adequate notice or for card cancellation requests, call 1-877-825-3242. Note: Credit One may attempt to retain you with a fee waiver or credit — request this explicitly before requesting cancellation if you want to explore retention options.

Credit reporting dispute (credit bureau error)

If Credit One Bank has reported inaccurate information to Equifax, Experian, or TransUnion, dispute directly with the credit bureau first (online dispute tools on each bureau’s website), and simultaneously send a written dispute to Credit One Bank at P.O. Box 98873, Las Vegas, NV 89193-8873. Under the FCRA, Credit One must investigate and respond within 30 days.

CD or savings account inquiry

Credit One Bank also offers high-yield certificates of deposit and savings accounts. For deposit account inquiries, call 1-877-825-3242 or visit creditonebank.com/deposits.

Media / press

Contact Credit One Bank communications through creditonebank.com/corporate/about-us or the corporate HQ at (702) 269-1000.

Legal / subpoena

Serve Credit One Bank, N.A., 6801 S Cimarron Road, Las Vegas, NV 89113. Credit One Bank is a federally chartered national bank — confirm current registered agent through the OCC’s National Bank Directory at apps.occ.gov/nicpubweb.

Phone & Contact Directory

Customer Service (24/7)

1-877-825-3242 — Billing disputes, payments, fraud, cancellations, and all account inquiries.

Corporate HQ

(702) 269-1000

Payment mailing address

Credit One Bank Payment Services, P.O. Box 60500, City of Industry, CA 91716-0500

General correspondence

P.O. Box 98873, Las Vegas, NV 89193-8873

Website

creditonebank.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Credit One Bank, N.A.
6801 South Cimarron Road
Las Vegas, NV 89113-2273
United States
Phone: (702) 269-1000

General correspondence mailing address

Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873

Payment mailing address

Credit One Bank Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500

Parent company

Sherman Financial Group, LLC
1 Poston Road, Suite 300
Charleston, SC 29407

About the Las Vegas HQ campus: Credit One Bank’s headquarters at 6801 South Cimarron Road was purpose-built following the bank’s November 2016 announcement of a new campus — a 152,000-square-foot, four-story building (the first true four-story concrete tilt-up office building in Southern Nevada) designed by Gensler and developed by Grand Canyon Development Partners, with Burke Construction Group as general contractor, opening in late 2018. A second building of 150,000 square feet was added in 2021, bringing the total campus to over 302,000 square feet on 26 acres. The campus is located in the Spring Valley unincorporated community of Clark County, approximately seven miles south of the Las Vegas Strip along the I-215 South beltway, between Durango Drive and Buffalo Drive. The location was chosen for Nevada’s favorable banking regulatory environment, tax climate, and access to Las Vegas’s large workforce — Nevada has no state income tax, making it a preferred domicile for financial services companies.

How to Escalate a Complaint

1. Call 1-877-825-3242 and request a supervisor — For billing disputes, unauthorized charges, and fee complaints, explicitly request an account supervisor or customer resolution specialist. Credit One agents have authority to waive fees, extend due dates, and open formal disputes.
2. Send a written dispute to P.O. Box 98873 — For credit reporting disputes and formal billing complaints, send a written certified letter to Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873. Under the FCRA and FCBA, written disputes trigger specific legal investigation timelines.
3. File a complaint with the CFPB — The Consumer Financial Protection Bureau regulates Credit One Bank’s credit card practices. File at consumerfinance.gov/complaint — Credit One Bank is required to respond within 15 days, and responses are publicly tracked. This is the single most effective escalation tool for credit card disputes.
4. File a complaint with the OCC — The Office of the Comptroller of the Currency (OCC) is Credit One Bank’s primary federal regulator as a nationally chartered bank. File at helpwithmybank.gov or call 1-800-613-6743.
5. File with the FTC — For deceptive credit card marketing, misleading fee disclosures, or FCRA violations, file at reportfraud.ftc.gov.
6. Dispute with the credit bureaus directly — For credit reporting inaccuracies, file disputes simultaneously with Equifax (equifax.com), Experian (experian.com), and TransUnion (transunion.com) — the bureaus are legally required to investigate and respond within 30 days.
7. File with the Nevada Financial Institutions Division — Nevada’s state bank regulator is the Financial Institutions Division of the Nevada Department of Business and Industry at fid.nv.gov.
8. Consult a consumer protection attorney — For significant FCRA violations or FDCPA issues involving Credit One Bank debt collection practices, consulting a consumer protection attorney is advisable — many work on contingency for FCRA cases.