Walt Disney Headquarters Address, Corporate Office Location, and Contact Details

About

The Walt Disney Company (NYSE: DIS) is an American multinational entertainment and media conglomerate headquartered at 500 South Buena Vista Street, Burbank, California 91521 — on the 51-acre Walt Disney Studios lot, at the corner of Buena Vista Street and Alameda Avenue. Disney is one of the largest and most recognizable media companies in the world, operating across three business segments: Entertainment (studios, streaming, linear TV including ABC, Disney+, Hulu, and FX), Sports (ESPN, ESPN+), and Experiences (theme parks, cruises, consumer products, and licensing). The company was founded on October 16, 1923 by brothers Walt and Roy O. Disney as the Disney Brothers Cartoon Studio — beginning with animated short films and evolving over a century into a global entertainment empire encompassing film studios, television networks, streaming platforms, theme parks on five continents, cruise lines, a publishing and licensing business, and hundreds of retail and hospitality properties. The Burbank headquarters has served as Disney’s corporate base since 1940, when Walt Disney relocated from the original Hyperion Avenue studio in Silver Lake, Los Angeles. For its fiscal year 2025 (ending September 27, 2025), The Walt Disney Company reported total revenues of $94.4 billion — up 3% from $91.4 billion in the prior year — with adjusted EPS of $5.93 (up 19% YoY) and total segment operating income of $17.6 billion (up 12% YoY). In December 2024, Disney opened a new major NYC headquarters at 7 Hudson Square, consolidating its New York-based businesses — including ABC News, streaming, technology, advertising, and editorial — in a purpose-built campus overlooking the Hudson River.

Quick Facts

Founded

October 16, 1923 (by Walt and Roy O. Disney)

Principal HQ

500 South Buena Vista Street, Burbank, CA 91521

HQ campus

Walt Disney Studios lot — 51 acres

HQ phone

(818) 560-1000

NYSE ticker

DIS (Dow Jones Industrial Average component)

CEO

Bob Iger (returned November 2022; successor to be named early 2026)

CFO

Hugh Johnston

FY2025 revenue (ending Sept 27, 2025)

$94.4 billion (up 3% YoY)

FY2025 adjusted EPS

$5.93 (up 19% YoY)

FY2025 segment operating income

$17.6 billion (up 12% YoY)

FY2025 global box office

$6.5 billion+ (largest studio since 2019)

Disney+/Hulu subscribers (end FY2025 Q4)

196 million combined

Disney+ subscribers alone

132 million

Entertainment DTC operating income FY2025

$1.3 billion (up ~$5B in 3 years)

Experiences segment operating income FY2025

up 8% YoY

Employees

200,000+

CEO FY2025 total compensation

$45.8 million

Website

thewaltdisneycompany.com / disney.com

New York HQ

7 Hudson Square, New York, NY (opened December 2024)

What Brings You Here? Find the Right Contact

Disney+ subscriber — billing, account, or streaming complaint

Visit help.disneyplus.com or call 1-888-905-7888. For unauthorized charges, billing errors, or content access disputes, log into your Disney+ account and use the “Help & Support” section. Subscription billing complaints for Disney+/Hulu bundled accounts are handled through Disney+ customer support.

Disneyland Resort (Anaheim, CA) guest complaint

Call (714) 781-4636 or visit disneyland.disney.go.com/help. For in-park experiences, hotel stays, or ticketing issues at Disneyland and Disney California Adventure, use the Disneyland Resort Guest Services line.

Walt Disney World Resort (Orlando, FL) guest complaint

Call (407) 939-5277 or visit disneyworld.disney.go.com/help. For resort hotel, park ticket, dining, or experience complaints, contact Walt Disney World Guest Services directly.

Disney Cruise Line complaint

Call 1-800-951-3532 or visit disneycruise.disney.go.com/help. For booking changes, onboard experience complaints, or excursion disputes, Disney Cruise Line’s guest services team handles all cruise-specific inquiries.

ABC / Disney TV network complaint

For ABC programming, broadcasting, or content concerns, contact ABC through abc.com/feedback.

ESPN inquiry

Contact ESPN through espn.com/espn/feedback or ESPN+ support at plus.espn.com/help.

Disney consumer products / licensing complaint

For licensed product quality issues or counterfeit Disney merchandise, contact Disney Consumer Products through thewaltdisneycompany.com.

Disney Store / shopDisney.com order complaint

Visit shopdisney.com/customer-service or call 1-800-362-4533. For online order returns, missing packages, or product defects from shopDisney, this is the direct customer service channel.

Media / press

Contact The Walt Disney Company’s global communications team at thewaltdisneycompany.com/news or email press@disney.com. For specific business segment inquiries: ABC/Entertainment press at (818) 460-7477; ESPN communications at (860) 766-2000 (Bristol, CT).

Investor relations

Visit thewaltdisneycompany.com/investor-relations or write to The Walt Disney Company, Investor Relations, 500 South Buena Vista Street, Burbank, CA 91521. NYSE: DIS. Phone: (818) 560-1000.

Legal / subpoena

Serve The Walt Disney Company, 500 South Buena Vista Street, Burbank, CA 91521. Disney is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov

Phone & Contact Directory

Disney+ Customer Service

1-888-905-7888 — Streaming billing, account access, and content disputes.

Disneyland Resort Guest Services

(714) 781-4636

Walt Disney World Guest Services

(407) 939-5277

Disney Cruise Line

1-800-951-3532

shopDisney Customer Service

1-800-362-4533

Corporate HQ Switchboard (Burbank)

(818) 560-1000 — Media, investor, vendor, legal, and executive-level inquiries.

General email (press)

press@disney.com

General corporate email

corporate.comments@disney.com

Investor relations

thewaltdisneycompany.com/investor-relations

Website

thewaltdisneycompany.com

Corporate Headquarters & Office Addresses

Principal executive headquarters (Walt Disney Studios lot)

The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521
United States

New York City headquarters (opened December 2024)

The Walt Disney Company
7 Hudson Square
New York, NY 10013

Major US offices

• Glendale, CA — Walt Disney Imagineering HQ, 1401 Flower Street (design and engineering of all Disney parks and experiences globally)
• Bristol, CT — ESPN headquarters, ESPN Plaza
• New York, NY — 77 West 66th Street, ABC News and Entertainment (legacy; transitioning to 7 Hudson Square)
• Orlando, FL — Walt Disney World Resort campus, 1 Infinite Loop
• San Francisco, CA — Lucasfilm HQ, Presidio of San Francisco
• Seattle, WA — 925 4th Avenue, Suite 1600 (technology and engineering)
• Chicago, IL — regional office

Major international offices

• London, UK — 3 Queen Caroline Street, Hammersmith (EMEA HQ)
• Paris, France — Disneyland Paris, Marne-la-Vallée
• Tokyo, Japan — Tokyo Disney Resort (franchise operator: Oriental Land Company)
• Hong Kong — Hong Kong Disneyland Resort
• Shanghai, China — Shanghai Disney Resort
• Abu Dhabi, UAE — site of forthcoming Disney theme park (announced)
• Mumbai, India — India regional office

About the Walt Disney Studios lot (Burbank): The 51-acre studio lot at 500 South Buena Vista Street has been Disney’s home since 1940, when Walt Disney moved the company from its original Hyperion Avenue studio in the Silver Lake neighborhood of Los Angeles. The campus includes the Team Disney Building — formally named the Michael D. Eisner Building — a postmodern structure completed in 1990 and designed by architect Michael Graves, featuring the seven dwarfs as giant exterior columns. It houses the CEO’s office and the board of directors’ boardroom. Walt Disney’s original personal offices — Suite 3H in the Animation Building — are preserved as a tribute space. The lot also contains operational soundstages, backlot production facilities, and post-production infrastructure.

About the New York City headquarters (7 Hudson Square): Disney’s new NYC headquarters at 7 Hudson Square opened in December 2024 following years of planning and construction. The purpose-built complex, designed by SOM (Skidmore, Owings & Merrill) and Gensler, overlooks the Hudson River with views of One World Trade Center and the Manhattan skyline. The campus consolidates Disney’s major New York-based operations — including ABC News, editorial, live productions, Disney+ streaming technology, advertising, and corporate business support — from multiple legacy office buildings across Midtown and the Upper West Side. By summer 2025, the campus was scheduled to be fully operational for thousands of New York-based employees.

How to Escalate a Complaint

1. Contact the relevant brand’s customer service first — Disney operates multiple distinct customer service channels by brand (Disney+, Disneyland, Walt Disney World, Disney Cruise Line, shopDisney). Contact the specific brand directly before escalating to the corporate level.
2. Escalate to the Burbank corporate office — For unresolved complaints from any Disney brand, write to The Walt Disney Company, Executive Customer Relations, 500 South Buena Vista Street, Burbank, CA 91521. Include your prior case reference, contact history, and the specific resolution requested. Send via certified mail.
3. Email corporate.comments@disney.com — Disney’s corporate comment and complaint email creates a documented record. Include your full name, account details, and specific complaint summary.
4. For Disney+ billing disputes, contact your card issuer — Unauthorized or disputed Disney+ subscription charges can be disputed directly through your credit card or bank as a chargeback.
5. For theme park or cruise injuries/safety incidents — For incidents involving personal injury at a Disney park or cruise ship, document the incident in writing with the park’s Guest Relations team before leaving the venue. Retain all medical records and witness information for potential legal escalation.
6. File with the BBB — The Walt Disney Company is listed with the BBB. File at bbb.org.
7. File with the FTC — For deceptive advertising, misleading pricing, or unfair trade practices, file at reportfraud.ftc.gov.
8. File with the California AG — The California Attorney General’s consumer protection division can be reached at oag.ca.gov/consumers. Disney’s Burbank HQ makes the California AG a relevant authority.
9. File with the CFPB — For Disney-branded financial products or billing disputes involving subscription services, file at consumerfinance.gov/complaint.
10. For intellectual property or copyright concerns — Report suspected IP infringement or counterfeit Disney goods through thewaltdisneycompany.com or email ip@disney.com.

Executive Leadership

Bob Iger — CEO, The Walt Disney Company (returned November 2022)

Iger first served as Disney’s CEO from 2005 to 2020, stepping down after 15 years and handing the reins to Bob Chapek. In November 2022, Disney’s board dismissed Chapek amid declining streaming performance and internal cultural tensions, recalling Iger for a second CEO tenure with a mandate to stabilize the business, restore creative leadership, and execute a succession plan. In his second tenure, Iger has led Disney’s streaming division to profitability — Entertainment DTC generated $1.3 billion in operating income in FY2025, a $5 billion improvement in three years — while also overseeing a $6.5 billion global box office year (the best for any studio since 2019), launching ESPN as a standalone streaming service, and breaking ground on a new Disney theme park in Abu Dhabi. Iger’s FY2025 total compensation was $45.8 million (up 11.5% from $41.1 million in FY2024). As of early 2026, Disney’s board confirmed it is in an advanced, “rigorous and ongoing” evaluation process to name Iger’s successor — with Iger’s current contract running through calendar 2026.

Hugh Johnston — Chief Financial Officer

Johnston serves as CFO of The Walt Disney Company, overseeing financial reporting, capital allocation, and investor relations across Disney’s $94.4 billion revenue enterprise. Under his stewardship in FY2025, Disney achieved a 19% increase in adjusted EPS to $5.93, grew total segment operating income 12% to $17.6 billion, and doubled its share repurchase program. His FY2025 total compensation was $20.2 million. Disney’s FY2026 guidance calls for double-digit Entertainment segment operating income growth, low-single digit Sports (ESPN) growth, and high-single digit Experiences growth — with $24 billion in planned content investment across Entertainment and Sports.